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1.4 130 Reviews

Orkin Complaints Summary

14 Resolved
116 Unresolved
Our verdict: With Orkin's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Orkin reviews & complaints 130

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7:29 pm EDT
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Orkin Terrible service

I contacted the Milwaukee office of Orkin on a Saturday with an emergency and was required to agree to an annual contract. When the technician arrived, I stated that my spouse and I both work, so Orkin would need to call us to set up appointments for indoor and outdoor service. Instead, while we were out of town, the service technician simply showed up, sprayed the outdoors, and left. I called the local office on three separate occasions to try to have the technician contact us to set up an appointment, but he never did. The fourth time, I spoke to a manager and politely demanded my money back. He assured me he would issue a charge credit that day. Two weeks later, I still do not have my money. And, on my latest charge bill, I discovered a monthly service charge from Orkin that was not authorized by me. For any consumers who need extermination services, be advised, do not do business with Orkin under any circumstances.

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7:23 pm EDT
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Orkin Fraud

My wife and I needed someone to spray our home for insects. Thinking a national chain would be more reputable than a mom and pop joint, we called Orkin. They advised us that they could do a one time job costing about $100.00 (I can't Remember the exact amount) or they could offer a recurring service contract where we would come once every two months. The person from the call center told us it could be cancelled at any time. This was also the story given to us by the technician on his initial visit. Circumstances have now made it where their service is no longer required and we needed to cancel the service. My wife was told that we would have to pay 60% of the remaining year. My wife told them that she had not been told that when we entered the agreement. My wife was blown off and was told we had to pay the full amount for the service or pay the 60% to cancel. I then called and asked for the manager who was not available. When he did call me back he too refused to allow us out the service agreement that was misrepresented to us. I advised him that I would pay for the remaining service but that I would not offer my business to them any longer. I also advised him that I would inform all of my family, friends, and coworkers of their deceptive practices. The service manager (Randy) then began yelling at me and insinuating that I was a bad person for wanting out of my contract. He then agreed to let me out of the contract. He then went on to say that should we need Orkin's services again, he would charge no less than $250.00 for a service call.

In summary, not only does Orkin use deceptive practices to bring in and maintain clients, they are also rude and lack any customer service skills. I for one will never do business with Orkin again and I highly advise you to do the same.

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Rejected by US Fidelis
Nashville, US
Oct 20, 2009 11:15 pm EDT

We sued Orkin after they failed to show up for a retreatment. We later discovered that they went to the wrong house and found no one home. During discovery we learned that they had never treated our house in the first place. They switched the case to Federal Court, claiming that there headquarters was not in our state. We would have won had it stayed in the state court. We were attacked personally. They apparently threatened our witnesses (one lost his license) and despite admitting fraud on the witness stand won the case because they convinced the jury we just wanted our remodeling paid for. I wanted to write a book about our experience and paid for the transcript of the trial. A publisher told me that if I used names I would wind up in the bottom of a river with my legs attached to a concrete weight. This company charged us over $2000 to treat our house and said it would take two days to drill the holes to float our house on a cloud of pink foam...we have a brochure showing a home floating on a cloud of pink foam that they gave us. The two young men told us that they were finished the same morning they arrived. We asked them if they were done and they said that they were. We were too naive to realize that there were no holes drilled in the perimeter of the basement floor. We have a B-Dry system which prevented them from treating our house. They knew that or should have known that when they wrote the contract (they made a very detailed drawing of the floor plan with the holes every twelve inches). They also didn't notice that we had wood in contact with soil (we didn't know what that meant until the trial...it is a conduit for termites to the roof). It turns out that it says in the really fine print that if they cannot treat your house you are out of luck. We also discovered that we had presumably signed a waiver that agreed that they did not have to repair any damage from the termites after treatment. It is probably safest to use a local company where you live so they have to worry about their reputation. We had a local person come out for minor pests. He told us that termites are everywhere so if they put out the traps they are guaranteed to find termites, which does not mean that your house is a target unless you have wood in contact with soil. They did treat our house for carpenter ants, twice. The first agent who came to our house told us he was a former FBI agent...he was later arrested for fraudulently doing taxes among other things for illegal aliens. He tried to sell us a water softening system even though we already had one! We paid a fee each month for carpenter ant protection and then when they reappeared they tried to charge us again. We lost our entire savings rehabilitating our house in the ten years or so that they termites managed to work their way to our roof. Their lawyers are practiced in defending the company and have to have a good track record to keep the business (undoubtedly lucrative); no matter how good your lawyer is, they are not prepared to deal with their lawyers (the kind that give the profession a bad name). The WWW is full of stories about consumers who were wronged by this company. My understanding is that the other major pest control company is no better.

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4:08 pm EDT
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Orkin Poor customer service

I had an appointment scheduled for 2-4 PM today. I left work early to attend this appointment because I wanted the individual to actually deal with pest control issues IN the home as well as outside the home. At 4:00 PM I called because no one had showed. I was put on hold for 30 minutes without anyone helping me. At 4:30 PM I called back to say no one had come. They said they would contact my Pest Control Service Person and get back with me in 5-10 minutes. At 5:30 PM (1 hour) I still had not been called so I called back. That's when they said they couldn't contact the individual and that they would need to reschedule. I said no- I had left work early for this. They asked if they could come before I left for work in the morning (before 7 AM) and again I said no. I politely but firmly told them that if someone did not come today I would cancel my contract with the company. They said they would try to contact my provider. He called within 2 minutes. He told me that the company had not called him and proceeded to YELL at me that it was not his fault, that he was at home, that he was done for the day. When I told him he could not come at 4:30 AM (the time that he wanted to come tomorrow) he said "I guess I could get my uniform on and come over. I'll be there sometime tonight". I felt disrespected (I did not raise my voice once, yet was yelled at twice). I felt as if the specialist was trying to guilt me into changing my mind. I do not feel that a customer is always right, but I DO feel that we should not be treated like this. Even if the specialist comes out this evening, the treatment of me is enough for me to say I do not wish to work with them again. This is the THIRD time an incident like this has happened with this company (within the last year) and each time I have been yelled at, ignored, or told to reschedule at a time that works for them.

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exorkinemployee
, US
Feb 26, 2011 12:15 am EST
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Brandon, That's normal operating proceedure for the Orkin company. Don't take it personally. Orkin treats all of their customers this way.

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9:11 am EST
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Orkin Orkin ignores current termites

I have had annual termite service from orkin for several years. On 6-14-08 my home was fumigated. On 2-3-09 the orkin inspector told me I have termites in the table in my dining room. This implies the fumigation was ineffective. Since 2-3-09 orkin will not return my calls. I have called many times and spoken to a secretary who says the person I need to speak to is busy or in a meeting. Meanwhile my property is being damaged. At a minimum, I need to have the house fumigated a second time. This will be costly.

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exorkinemployee
, US
Feb 26, 2011 12:30 am EST
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As a prior Orkin employee I can tell you, Orkin will do everything they can to make it difficult for you to cash in on your "guarantee". The one thing you can count on is they will cash your checks. Orkin is no longer a premier pest control company as is stated on their web sites and on the NYSE. The ORKIN company is a cash cow and only cares about bringing in you money. Performance of service is secondary.
Individual state laws require that licensed companies perform to professional level of competency. The best you can do is go to your local agency for pest control service and complain to them.

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7:27 am EDT
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Orkin Beware

I signed a one-year contract with orkin for them to provide quarterly preventive pest control for mice I had living in my house. The mice did seem to disappear after a couple months.

However, after the first couple visits, in which orkin called us to set the appt, they stopped calling us, and instead came every couple months, always in the day when we were not home. They would leave a notice on our door handle saying they had sprayed outside the perimeter of the house. We did not notice any evidence of pests in the house so we continued to pay their hefty charges.

Then one weekday, orkin left another notice on my door saying they had sprayed the perimeter. Problem was, I was home the entire day, and at the time on the notice, I was in the backyard working on my garden, so there was absolutely no way the orkin rep. Could have sprayed the perimeter of the house.

We called orkin, and told them we would not be paying the latest bill, because they weren't actually providing us with any service. The rep at orkin then had the gall to tell me that they had a work order signed by someone in the house that proved that not only did they spray the outside, but also the inside of the house! After 3 or 4 phone calls they finally admitted that they were mistaken about the "signed" form, and did not charge us.

And now, not a month later, we have mice in the house again.

So beware: while orkin may be effective in pest control, that's only when they actually do what they are paid for!

If you do decide to go with orkin, do not accept these fake service appointments - insist that they call to schedule an appointment when you will be there. Otherwise they claim to provide service, but in reality, they just fill out the form and stick it on your doorknob.

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Jonny p
Phila, US
Jun 01, 2012 8:31 am EDT
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I can't even get them to come out when scheduled . The promise to come between 9- 11 it's now 1130 . We called and the lady said sorry we don't know where he is . It's bad enough we had to wait 2 days even though they promise same day service . Orkin are crooks

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OhReally?
Mt Pleasant, US
May 30, 2009 8:27 pm EDT

The company policy (as of 2008), is that they schedule a regular appointment with you when you sign the contract. They usually do the first two months in a row, and then the service is performed every other month. The tech comes by on the scheduled day, and if you aren't there, they treat the perimeter of your home. This is logged into the computer by someone in the office and the work-ticket is filed. If you want them to come back out to treat the inside, they will, but they will probably do everything they can to discourage you.

The problem is that Orkin has to rely on the technician to be responsible and honest, but (in my experience, anyway) they hire practically anyone who shows up to interview dressed nicely who can pass a drugtest and criminal background check. I've seen techs forge signatures, call customers drunk, and deliver all around ### service while the management decided to look the other way. I know that there are very good managers and technicians working for Orkin, but (once again, in my experience) their tendency to operate on a skeleton staff makes the reluctant to fire or seriously discipline anyone, allowing bad managers and techs to continue making the company look bad.

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What'srightright
, US
Mar 27, 2009 3:51 pm EDT

I was also on kind of the same situation. I was not happy with the services that were rendered by Orkin, and then I decided to cancel, since I was under the 1 year contract, they made it kind of hard for me to stop receiving services. The issue became about when the territory rep charged me for "Perimeter" services on a day that I was not at home. He did not leave me any receipt or notes behind, and plus he called the "perimeter service" the front of my house. See, my house has a wooden fence and so does both of my neighbors on both sides of my home, therefore if he in fact come to render services like he claimed he did, it must have been the front porch! For a full two months worth of charges, I don't think the front porch is worth that much! Anyways, it took me a couple of calls for them to resolve the matter and give me credit for that last imaginative serivce until I receive a, get this, collection letter for that last month of service that I was already have supposed to have gotten credit for... I definetly WILL never recommend this company again in my life!

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12:51 pm EDT
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Orkin They won't do the job

About 3 weeks ago I noticed a few mice droppings in the hall bathroom. I'm not a friend of mice, as I don't know anybody that is, so I knew that I had to do something to get rid of them. Most likely I knew they were underneath my house and coming up at night. My options were to get some poison and crawl underneath the house and put it there and to also set traps inside of the house... Or, I could just pay somebody else to do it. I decided after calling a few companies that I would hire orkin. Two days later an orkin guy came out and the only thing he would do for me was set out 5 sticky traps around the house. I asked him if he would go under the house and he told me that they don't do that. So, I as the trusting idiot that I am agreed hoping that he knew what he was doing as he is called the 'pest expert'.

Ten days go by and still no mice are being caught. I sit on my couch and watch them run across the living room floor, see them running around my back yard at night, and watch them run around in the kitchen. I start to notice that for whatever reason they are taking the dirt out of my house plants and leaving a trail of it across my living room. Then, two days ago I took my couch cushions out and saw that they were making a nice nest in my couch. Dirt, dog food, and stuffing that they were taking from my pillow in the living room. I pulled out the couch and wanted to die. The carpet had mouse pee and poo everywhere. I pulled out my steam vacuum and cleaned the whole carpet, couch, and anything else that I could in the living room. Then, I called orkin.

The lady that I spoke to told me she would send somebody out again right away free of charge. I asked her what the policy was on going underneath houses and she told me that "oh yes, of course we will go under your house." after telling her that the previous man had stated they don't do that she was shocked and said that she would be reporting that to his supervisor. So, the next day, I sit and wait and I was stood up by orkin. I called again and the lady apologized and allegedly the man did not get the message to come to my house... So, stupid me again reschedules for today. Today when the man showed up it was the same guy that came the first time. I told him that I want him to go under my house. He said, "has anyone ever even been under there?" I told him yes, and that is was clean and there was nothing for him to be afraid of. He looked at the hole again and then said, "well, i'm too fat to go under there, but i'll tell you what i'll do. I'll give you the blocks and you or your husband can do it." whaa? I politely said that if we wanted to do it I wouldn't have paid him to do it for us, and that neither I or anybody else in my family or circle of friends would be going under the house to take care of a mouse problem that I was paying him to take care of. He excused himself to go outside and see if he could get a different guy to go under my house.

When he came back inside, he told me that his supervisor said that nobody would be going under my house and that they would only treat the problem outside of the house with a bait house but I had to pay for the bait house! I then told him that since they were refusing to get to the root of my problem and wanted to charge me additional costs that I would like my money back. He eagerly said ok, just call customer service. Then, on the way out the door he asked me if I would continue my other pest service for the spiders. I kinda chuckled and said that I could live with spiders, but what I can't live with is the problem that he's refusing to take care of. When I called customer service the lady told me that I would have to talk to a supervisor but conveniently they were all out in the field and she would try to have one call me tomorrow. So, now here I sit and wait for a phone call, which i'm sure i'll be calling them back before they even attempt to call me.

Moral of the story, don't ever use orkin!

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bob
, GB
Jul 22, 2008 5:07 pm EDT

Orkin Pest Control in Des Moines IA is a joke. Their service is horrible and I would never recommend anyone getting it. I went through 3 service men in the company to treat my house and all they did was spray toxins all over my kitchen floor and in my bathrooms. I got the treatments because of all the ants on the outside. Now I have ants and spiders on the inside. They most likely brought them in. I now go with a smaller local company that understands my problems and they have done nothing but help me get out of the jam that Orkin put me in to.

Don't buy ORKIN pest control.

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7:34 pm EST

Orkin Terrible company!

I have had a termite contract with orkin for almost 20 years and I purchased it from the previous owner of my house. It has been in effect for at least 20 years. I have a contract for both flying and subterranean termites. Every year I have my house inspected and there are no termites. I told them about some dust I was finding and they said it was old damage. Finally after a couple of years the guy who came out said he would treat my carport area where most of the dust was found. I am now in the process of renovating and my contractor has found $60,000.in termite damage. My house has to be completely rebuilt from the ceilings up and the carport, which was closed in, and my utility room had to be torn down.

When I purchased my home I had both a termite inspection and a inspection by an inspection company. I also have done major renovations over the years. There wasn't a termite or damage at that time. The damage was done under orkin's watchful eye!

Here's the really bad part... The orkin contract says they aren't responsible for any damage due to the termites. They will only retreat. I don't have the money for a lawyer so i'm screwed but I do want to warn everyone they do not fix damage even when they are negligent and directly cause the damage. Use a company other then orkin. They didn't even find my termites. I can't live in my home.

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OhReally?
Mt Pleasant, US
May 30, 2009 8:30 pm EDT

You should have gotten a lawyer. That's terrible, but unfortunately this is something that can happen with any termite bond. At least with Orkin they are still there 20 years later to sue.

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12:00 am EDT

Orkin Integrity is not what they live up to!

As a former employee fo r 6 years, i've learned that you are trained to tell customers lies. A new tech may come to your home never being in the field before but he is trained to say "i've worked with them almost a year now". Termite and pest control salespersons are trained to target low to mid income potential telling them that they have termites or bugs when they really don't. Lots of times technicians are forced to go out customers home without chemical and pretending to be spraying chemical when its just water. Mainly at the columbia sc branch. That branch in ra off of poor management, and the region manager is no better. He said he would never have a black branch manager and as long as i've been there I never saw one. I feel that the company itself is as fake as can be. All they want is your money, service sucks due to lack of training. Over the years their morals have fallen

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MikeHunt
, US
Nov 09, 2010 2:00 am EST

Discrimination runs ramped through this Company...Ive heard things that would make you cringe in disgust! the big boys are very sexist make uncomfortable jokes about the woman and those they do not like! Cant wait till I get the hell out of this Company cause Im gonna bury EVERYONE! Hell, maybe even file a lawsuit myself!

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OhReally?
Mt Pleasant, US
May 30, 2009 8:19 pm EDT

Well, I would have to say that you are going to have bad-seeds in any organization. The true test of integrity is how they deal with the bad seeds, and in my experience Orkin repeatedly failed that test. I've seen management turn the other way when techs lie or cheat customers because they don't want to have to deal with problems.

You're right about the region manager. I always got the impression that he was annoyed at having to deal with black people. Really fake, really condescending.

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12:00 am EDT
Featured review
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Orkin - Worst ran company on planet earth

Very long hours, little pay, horrible benefits, bad managers who take advantage of everyone that works for them, both heartless & relentless. They are extremely harsh on employees - buy your own uniform, pay for all calls you make to customers, run you on trucks they make you pay for. Run you on trucks with bald tires, expect you to make all calls to...

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12:00 am EST
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Orkin Heartless management and horrible company to work for!

I am a past employee of orkin pest control from a few years ago... If you are considering a career with this company, I urge you to reconsider! While at the interview they make it sound like it's the best job on earth! When in reality it is anything but! If you take a job with this company, be prepared to work very long hours with no compensation! When I worked there I put in an excess of 55 to 60 hours a week, 6 days a week...

Most people would think, "well it's a lot of hours, but at least you make alot of money from overtime!" wrong! They pay you on a production basis, which means you make a percentage of the production you make for the day... Which is a very small percentage! What does this mean? That's right... No overtime pay whatsoever! The company realizes this and takes advantage of their employees because they can legally work their employees 60 hours a week and not have to pay any extra out of their own pocket! Aside from that, the benefits from the job are horrific! They do offer medical, dental, life... Etc... But the coverage is so unbelieveably horrible it's not even worth getting! They do have company vehicles of which you have restricted use, (which means you can only use it for work purposes and that's it!) which would be fine, except they take out a hefty amount out of your own pay for using their trucks to do their work! If you are caught using it for other purposes other than work, there are hefty consequences! And don't think you can just use it anyway and get away with it... Nope... They have gps units equipped on every vehicle so they know your every move! Any extra expenses required for work (i.E. Cell phone calls [of which they require from you everyday]tolls, work uniforms, and basically anything else aside from gas, you are required to pay out of your own pocket with no reimbursement from the company.

All this combined with heartless management makes this an all around horrible company to work for! Leaving the company was the smartest decision i've ever made! And if you are considering employment with them, I strongly urge you to reconsider.

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irinavd
, US
Nov 25, 2023 9:43 am EST
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The Orkins charged me double for the service. The salesperson was very sweet. However, the charge amount was incorrect. The saleperson never called me to discuss the issue.

I need to cancel any service that I might have with this company.

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jjones02
Montpelier, US
Nov 13, 2023 1:11 am EST

We had a dehumidifier installed in our crawl space a couple of months ago and paid for the service in full. We have yet to have the unit wired up to our breaker panel. I have phoned Holland. Ohio office a couple of times and they say the Manager will get back with us but that does not happen. I have paid for this service and should get it done.

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Trac Ellenbecker
, US
Oct 11, 2023 9:33 pm EDT
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Did not yield to oncoming traffic. Did not use turn signal. I slid quite a ways to avoid colliding with the driver. Conditions are rainy and wet.

Event occurred at on-ramp from Hillside Acres, at 10:00 am, September 29, 2023.

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ally R
, US
May 06, 2023 7:15 pm EDT
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My email address was wrongly and intentionally used by this company by their customer in springfield, mo. I spoke to this lady many times. She said its a mistake but i keep getting a bill from orkins for this woman's stupid service. I am reporting this as a scam or fraud, please investigate.

See her recept attached.

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John Kurn
, US
Apr 19, 2023 2:59 pm EDT
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Had Orkin Pest control service treat my home ( Home built in 2019 ) for termites in Florida (Orlando area). Spent thousands of dollars in August 2022, only to see termite infestation inside of the home in less than 7 months from treatment.

Not sure what sort of Termite treatment they used. Very disappointed with the performance.

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DeanEd
Marshfield Wisconsin 54449, US
Feb 23, 2023 3:44 am EST
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Account number: [protected]

Date 12/19/2022 Did not receive contract for these services from Orkin agent. This must been an oversight on the agent part. Please send me a copy of the contract.

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BurgGirl
, US
Feb 29, 2020 12:57 pm EST
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Melanie (Fulk) Miller is using co time and property to engage in an extramarital affair w/ a married man. This unprofessional, unethical, and morally reprehensible behavior is a reflection upon the co. A co employing people lacking in moral character demonstrates a lack of professionalism and honesty. Employees should be held to a code of ethics.

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Mike34545
, US
Aug 06, 2019 2:15 am EDT

Working driver runs red light and barely misses causing a significant traffic accident. Truck number 53494

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Sheila Underwood
, US
May 14, 2019 1:01 pm EDT

Called today to make a payment and schedule service at [protected], I was told very rudely that weekend appointments are not an option period this year.

Well ok Orkin I will take my business elsewhere thank you

The customer service lady really was not listening to me either

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Mable Brown
, US
Jan 05, 2019 9:42 pm EST

I can not believe you have your techs working on Christmas EVE! You need to really do something about being open on that day! Absolutely ridiculous -- I will be finding a new company to do my pest control! Family is more important

Orkin In-depth Review

Overview: Orkin is a reputable pest control company that has been providing effective solutions for pest problems for many years. With a rich history and background in the industry, Orkin has established itself as a trusted name in pest control services.

Services Offered: Orkin offers a comprehensive range of pest control services to address various infestations. Their highly trained technicians employ advanced techniques and tools to eliminate pests effectively. They serve a wide coverage area, ensuring that customers in different regions can benefit from their services. Additionally, Orkin provides specialized services and unique offerings tailored to specific pest control needs.

Customer Experience: Orkin prioritizes customer satisfaction by offering a seamless experience from start to finish. Scheduling appointments with Orkin is easy and convenient, allowing customers to quickly address their pest control needs. The company's customer support team is responsive and readily available to assist with any inquiries or concerns. Orkin's technicians are known for their professionalism and extensive knowledge, ensuring that customers receive top-notch service. Overall, customers express high levels of satisfaction with Orkin's services.

Effectiveness of Pest Control: Orkin's pest control methods have proven to be highly effective in eliminating pests and preventing future infestations. Their success rate in eradicating pests is commendable, providing customers with long-lasting solutions. Orkin also prioritizes the use of environmentally-friendly and safe practices, ensuring that their pest control methods do not harm the ecosystem.

Pricing and Value for Money: Orkin maintains transparency in their pricing and cost structure, allowing customers to have a clear understanding of the expenses involved. While their pricing may vary depending on the specific pest control needs, Orkin offers competitive rates in the industry. Customers find that the quality of service provided by Orkin justifies the cost, making it a valuable investment for pest control needs.

Reputation and Trustworthiness: Orkin has built a strong reputation in the industry, earning the trust of countless customers. The company is known for its reliability and commitment to delivering exceptional pest control services. Orkin holds various accreditations, certifications, and affiliations, further solidifying their credibility as a trusted pest control provider.

Additional Services and Resources: In addition to pest control services, Orkin offers additional services such as wildlife control and termite treatment. They also provide educational resources for customers, equipping them with knowledge on pest identification and prevention. Orkin's online tools and guides are valuable resources for customers seeking to address pest-related concerns.

Technology and Innovation: Orkin embraces technology in their pest control practices, utilizing innovative approaches and tools. Their integration of digital platforms enhances customer convenience, allowing for easy communication and access to services. By staying at the forefront of technological advancements, Orkin ensures that customers receive efficient and effective pest control solutions.

Sustainability and Environmental Responsibility: Orkin demonstrates a commitment to sustainability by implementing eco-friendly practices. They prioritize the use of environmentally-friendly products and methods, minimizing their environmental impact. Orkin actively engages in initiatives aimed at preserving the ecosystem while effectively addressing pest control needs.

Testimonials and Reviews: Numerous customer testimonials and reviews attest to the satisfaction of previous clients. Orkin receives positive ratings and feedback, highlighting their exceptional service quality. Customers highly recommend Orkin for their pest control needs based on their overall positive experiences.

Conclusion: Orkin stands out as a reliable and reputable pest control service provider. With a wide range of services, knowledgeable technicians, and a commitment to customer satisfaction, Orkin delivers effective pest control solutions. Their transparent pricing, reputation, and use of technology further enhance their value. For those seeking a trustworthy and efficient pest control service, Orkin comes highly recommended.

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