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Oriental Trading Company
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2.0 37 Reviews

Oriental Trading Company Complaints Summary

8 Resolved
19 Unresolved
Our verdict: Engaging with Oriental Trading Company, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Newest Oriental Trading Company reviews & complaints

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1:31 pm EDT
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Oriental Trading Company Fun Rewards program

I purchased products from oriental trading company totaling $180.00 in September of 2021. Oriental trading company started

Charging my credit card $14.95 seven months later. Unfortunately, I did not notice until my card had been charged 12 times! I have tried to get this resolved. They are willing to return 6 months charges.

I did not agree to the charges!

1. My order was for $180.00 therefore I did not need a fun rewards incentive of free shipping.

2. Had I agreed to the program, I would have had 30 days free AND then be billed 30 days later (in October of 2021). The charges started in April of 2022!

Desired outcome: I would like the entire amount returned to me!

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4:02 pm EST
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Oriental Trading Company Unauthorized monthly charge of $14.95

I made a purchasefrom Orienta Trading Company on Feb 2022. Then fast forward to last week when I received a new credit card, I received a fault alert for a payment of $14.95. That prompted me to check my credit card bill. There was a charge by OTC Brands Inc for $14.95. I called OTC and they told me I was subscribed for a Fun Reward Plus program. I told them I never signed up for it. They said I needed to call Fun Reward Plus. I called them. They said I was subscribed for their whe I made the purchase with OTC on Feb 2022. They have been charging my credit card $14.95 monthly without my consent since March 2022. They even doubled charged me on Dec 2022. I requested for full refund. They only refunded me for 6 months. The customer service rep said she needed to send an escalated note to the upper management for the rest of the refunds. They said response takes 48 hours. I never received any follow up. I calld again today asking for follow up. The customer service rep told me if I didn't get a response thar means my request was declined. I requested for a full regund but the customer service rep said there's nothing else she can help. When I asked for upper management's contact info, she said there is none. They charged me $14.95 for 11 times, only refunded for 6 months. I still eed to get my 5 months' subscription money back.

Desired outcome: Get full refund immediately. They still owe me 5x$14.95=$74.75.

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3:26 pm EDT
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Oriental Trading Company I would like a sincere apology

These guys are all about the bait n' switch. Recently, I received an offer of a $10 e-gift card, "because we missed you!". I went on the website, found a couple of items I liked, set up payment via PayPal, applied the gift card, and made the purchase. Next day, PayPal sends a notice, that Oriental Trading had nearly doubled the charge, and taken it from my PayPal account. The original charge was for $9.77, and suddenly was at $19.44! When I contacted Oriental Trading's customer service chat, the representative told me that this was because PayPal is weird and glitchy about gift cards, and that >they< overcharged me. (I am a seller on eBay, as well as a vendor online, and KNOW that this is not true. I have worked with PayPal from nearly the very beginning of their operations. The vendor tells PayPal what to take, not vice-versa.) He then assured me that I would be refunded the $10. Got my refund today... but it's for $9.67. Math may not be my strong suit, but that is NOT a $10 refund.

I would normally not be that ticked, but honestly, this is not my first rodeo with this company. This is not about the $.33 difference between the correct refund amount and what I actually received, it's the fact that I had to chase them about this, got lied to, and then got a partial refund, adding insult to injury. I didn't shop with them for a long time after being burned before, with goods that were NOT what they were pictured or described as, and other dishonest practices. I will never do business with these people again, and I can guarantee that everyone I know will know about this incident, as well as the others. It really was the last straw.

By the way - I have PDF's of the transactions, the gift card code, AND the full transcript of the conversation with their customer service agent, James, as well as the original email that offered the gift card in the first place. Since they are not in the format accepted by this site, I cannot upload them, but would be more than happy to share all of this, should you need it.

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6:09 pm EDT

Oriental Trading Company child’s native american vest craft kit

I was really shocked when I saw this product on page 71 of the oriental trading crafts winter catalog. This product is completely disrespectful and racist. Long gone are the days when it was appropriate to "dress up as Native American, " and I urge you to stay relevant and culturally responsive by removing this product from your catalog.

Thank you,
Abby Quinn

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4:04 am EST

Oriental Trading Company Frustrating

Untrustworthy. It is what it is.
Very disappointed. I wanted to correct my order as I ordered something wrong, but to do so I needed to contact their customer service which is as unreachable as a morning star. I made several attempts to talk to them. But it brought a zero result. Then I sent them several emails and got the same.
I don't know what to do. I understand that I will get an order with an item I don't need (I wanted to replace it with their help). And if this company was fine, I would ship it back. But I realize it will be impossible and I will have to keep it to myself...

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6:16 am EDT

Oriental Trading Company melted candy

I purchased chocolate that was fully broken. I thought I had to tell their customer support about it and ask them what to do, maybe they would offer something, who knows. True, they agreed to resend sweets. But what I received was absolutely the same. Everything was crushed.
What am I do to? Call them again and ask them to send more chocolate? I don't think they will send something different.
Out of money and sweets. Simply bad, guys.

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4:25 pm EDT

Oriental Trading Company Delivery and processing of order took a lot of time

I bought party’s supplies from www.orientaltrading.com. I placed the order and the seller charged me within 30 minutes, but my order was in process within 7 days. Within this time, the seller didn’t provide any info or confirmation email. After that I waited 3 weeks and finally received the order, which was in bad condition. Please leave comments about this company, because people should be aware when they buy from such dishonest seller.

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12:25 pm EDT
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Oriental Trading Company Beware

I ordered Christmas party thermometer goods for a 1st grade party and was hit with charges from Easy Saver on my Visa. Luckily, I caught it before it hit a third month and Easy Saver said they would reverse the charges which totalled $35! But I do not remember ever signing up for Easy Saver! Also, to complain to Oriental Trading is like uncovering an undercover operation as they are owned by an investment group, which probably owns Easy Saver! Beware of Oriental Trading! Buy your party products at a dollar store or a party store...I will never buy from Oriental Trading again!

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Mary Anne Boyd
Fort Worth, US
Jun 28, 2013 4:05 pm EDT

I ordered a lot of rubber ducks only to find out later they did not even float ?
I did not know Amazon did business with this company or I would have never ordered these flamingos showed two
when it came only one in box $ 22 for one, seriously. This company sucks.

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Deborah Neal
Van Buren, US
Feb 11, 2009 10:50 pm EST
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I ordered from oriental trading just like I do quit often only to find some easy save company piggy back and charged my credit card. I want it stopped NOW!

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11:48 am EDT
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Oriental Trading Company Unauthorized Charges

Upon checking my bank account balance online, I found that I have been charged $1.95 in April, and $14.95 in May for "Easy Saver" on my debit card. When I called the bank, they gave me a phone number to call "Easy Saver." When I called them, they told me that when I ordered from Oriental Trading Company, I had signed up for the "Easy Saver" membership program. I had no intention of signing up for any membership program when I ordered birthday party supplies, nor did I know I was getting suckered into paying a monthly fee from someone! They agreed to refund my money, and stop any further charges, but now I have to wait 7-10 business days to see if they really refund them. And now I am probably going to have to get a new debit card, so I can be comfortable that it does not happen any more.

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Pamela
Davidsonville, US
May 17, 2011 3:20 pm EDT

did you get your money back?

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kfdalrymple
LaFayette, US
Jul 22, 2009 6:13 pm EDT

This happened to us as well, word for word. However, I did not notice until 7 charges had been taken out of our bank account. When I called Easy Saver they were only going to refund four(4) charges of the eight (8) that they had taken out and when I asked what kind of service they provided there was not a response given. When demanding to speak with a supervisor, I was told that she was not available and that it would not matter because she would tell me the same thing. My husband later called back to find out what their service was and he received a round about answer but not a complete one. The operator he talked with did finally tell him that they would refund ALL charges that had been taken out, but it was the same thing; we have to wait 7-10 days but we are not going our breath before we will probably have to call them back to complain again and report them to the BBB.

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Talendre
Lehighton, US
Jun 24, 2009 10:38 pm EDT

This just happened to me also. Just the $1.95 charge. Best just to get a new card with a new number. Saw the posts about easy saver all over the web. I've ordered from OTC many times and now this.

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10:38 am EDT
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Oriental Trading Company Added and Charged me for Membership to Easy Saver without my knowledge or permission.

In October 2008 I placed an order on the Oriental Trading Website. From Nov. 2008-March 2009 a charge appeared on my bank statement for 14.95 with a description of easy saver. After many hours of investigation I discovered this easy saver company had gotten my bank information through Oriental Trading claiming that I had agreed through a pop-up to join easy saver. I have a pop-up blocker and would never have knowingly agreed to join. I have since canceled my "membership" with easy saver but am out the 74.75 they took from my bank account without my permission. I mistakenly thought Oriental Trading was a reputable company that had been around for years so it was safe to give my debit card info. I never ever thought they would give my info to a company that is so obviously a scam. I have never received an email, letter or any other piece of information from easy saver or oriental trading letting me know that they were going to be taking money monthly from my bank account. I have since notified Oriental Trading that I will no longer be doing any business with them on-line or otherwise and would recommend to anyone else to do the same. You can never be sure who will be given your bank account or credit card information from them.

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1:11 pm EST
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Oriental Trading Company - Unauthorized Charges

Today when I received my credit card bill, I found out I've been charged by Easy saver for $14.95 starting on December last year. Then I searched in the website, and found out Oriental Trading is associated with Easy Saver. I assumed I unintentionally signed up for Easy Saver's "services" when I bought Christmas toys from orientaltrading.com. I called the...

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12:02 pm EST
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Oriental Trading Company Unauthorized charges on credit card

Total scam bought something from http://www.orientaltrading.com and the got billed $14.00 a month beware of this site!

The number on my credit card bill for the unauthorized charge is [protected], if you google the number you see how many other people were scamed.

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Technicaldude
Omaha, US
Aug 02, 2013 8:48 am EDT

Just FYI, this was a discount program that you "enrolled" in which has been removed from the site due to complaints such as this.

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10:56 am EST
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Oriental Trading Company Unauthorized Subscription

I placed an order for beads supplies through Oriental Trading, I was then charged $1.00 for joining Easy Saver. I don't recall clicking yes to a subscription, then I was charged $14.95 for the next month. I immediately emailed them, when I saw the charge, to cancel this subscription and refund my charge. Time will tell, if not I will contact my bank to pursue the clearing of this charge.

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Update by Wendy Literski
Jan 05, 2009 4:00 pm EST

I actually contacted (via email) Easy Saver on the day after this posted and today I received the reply below: I can't believe it. I must've caught the scam in time. Unfortunately, I've already cancelled and been reissued a new card.

Oakdale, MN

Thank you for contacting Membership Services!
As requested, we have canceled your membership and issued a credit in the
amount of $14.95 back to your account.

This credit is being processed today, and you will see it applied to your
account once it has completed the banking cycle.

We appreciate you taking the time to review the membership and if we can
be of further assistance, please feel free to contact us
by email at customerservice@encoremarketing.com.

Sincerely,
Online Membership Services

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Upset Company
Long Beach, US
Sep 16, 2014 6:05 pm EDT
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When placing an order through Oriental Trading for our Company, I was told that since I had ordered over $200 I qualified for one of the following: Free Gift" $15./Off, or Free Shipping (reference code WCE 1861). I chose the Free Shipping.

Unfortunately, we have been billed on a monthly basis for sometime now an amount of $14.95 and just caught this charge when reviewing Credit Card statements. This is absolutely a scam.

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Pamela
Davidsonville, US
May 17, 2011 3:11 pm EDT

I was scammed by Oriental Trading as well and only just realized that I had been charged the $14.95 a month for almost 3 years! When I was scammed I clicked to save $10.00 on my next order thinking it was a plan for loyal customers. I NEVER AGREED to a memebership. I was charged $14.95 for absolutlely NOTHING! I never received any discounts, or coupons, or ANYTHING! Only after I reviewed my Debit card statement with my husband, did he ask what that charge has been for...and I realized that something was fishy. Be careful, and learn from my mistake. Oriental Trading has lost my business FOREVER. When I called the number for EASY SAVER/online membership services [protected] I talked to several people before they would escalate my complaint to a Customer affairs person. Everyone I spoke to had an Indian accent. They said they were from PA, which I doubt. Get names, don't give up and contact consumer protection and the BBBB on this matter.

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Davidga
Atlanta, US
Jul 27, 2010 12:53 pm EDT
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I ended up with 9 x $14.95 charges before I noticed, they agreed to cancel and refund 2 charges and after escalating they agreed to credit 3 more (total of 5). They still stole $60 from me and my wife has probably ordered over $1000 with oriental trading over the last year - they just lost future business, I hope they lose a lot more business than what they make by supporting this scam.

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huntmom
, US
Dec 28, 2009 5:36 pm EST

I purchased a few thing form Oriental trading in April and after checkout a popup came up offering $15 off my next order. I entered my email and zip and was told it would charge me and enter me into a program to save I instantly xed out and never entered any additional information.
I was charged $14.95 for 9 months before I noticed... I called the 800 number listed on my bank charge [protected] and was told they could refund 2 of the charges and I thought great! then ended up calling back the same day and talking to someone else who told me they could refund a total of 5. then they refunded the next 3 . I then asked how to get them all removed and after holding for 10 mins and ### a lot I recieved a full refund. I did threaten to call the better bussiness burea as well.
The woman said that by entering my email I had given permission via a e-signature... makes no sence to me

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FYIguys
Arvada, US
Nov 04, 2009 3:51 pm EST

Easy Savers? First you ask me to save $15.00 and get me to say yes! Then you charge me $14.95 for the fallowing months. I called and complained! They reimbursed me for 4 months. I am really disappointed in myself for ever using Oriental Trading! I guess this is one more persons business they won’t be getting!

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carmen
glendae, US
May 26, 2009 7:33 pm EDT

what the heck... im so upset.. i just finished ordering and then put my zip code. becasue who the heck doesnt want $15 off their next order... then it told me im a member.. i was like hold up a minute... does anyone have a number to contact them... im looking for it as i type... never again.

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lisa
seville, US
Jan 03, 2009 2:10 pm EST

I too placed an on-line order with Oriental Trading and never again. I placed my order and was then asked if I wanted to save $15.00 on my next order, I clicked yes, was then asked for my zip code and was then congratulated on becoming a member of Easy Saver! $1.95 for the first month, then $14.95 per month there after. I researched Easy Saver immediately and realized I had just been scammed! I contacted my credit card company and then Oriental Trading and hopefully I will not be charged! I do not blame Easy Saver, I blame Oriental Trading for "tricking" a loyal customer for 15 plus years for scamming! I will NEVER order from them again. I am a teacher and I have notified my school of this and they too will not use Oriental Trading again! I hope the news phone calls to my credit card company to try and straighten thing out!

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8:44 pm EST
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Oriental Trading Company unauthorized charges

I was charged 1.95 by a company that advertizes with Oriental Trading Company...Easy Saver. Easy Saver has a history of unauthorized charges scammed from the Oriental Trading Company website. Apparently Oriental Trading Co. knows about this because when you call them to complain they refer you to Easy Saver who insist that you signed up for their "service" and that they will take it off your credit card. I do not trust these people at all and cancelled our credit card rather than deal with continued unauthorized charges. Watch out! They have a tough time giving you their address which is actually EMI Encore Marketing International, 4501 Forbes Blvd., Lanham MD 20706. REPORT THEM TO THE BBB!

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Elizabeth Z
Belford, US
Sep 22, 2023 2:48 pm EDT

I noticed a recurring charge on my bank account for $15.94 per month from January to September of this year. I purchased a ‘religious’ gift online for my grandson Dec 2022. There must have been some fine print in the order and I was automatically enrolled in the rewards program. I only realized this because I recevied a check in June for $2.04 from FUN REWARDS. Not knowing what it was for, I didn’t cash it but it kept gnawing at me. In Sept, I saw the recurring charges and saw that I was charged 9 times. I called the company to ask for reimbursement. They told me then it was for my FUN REWARDS subscription and would I like to cancel. That told me that they are aware of their scam. They would only reimburse me for 6 of the 9 charges, stating that their accounting dept would not permit them to go any further. BUYER BEWARE! Read everything. I’ve been ordering from OTC for years. I never thought they would stoop so low. But they did, and now I am wiser for it.

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Heather K.
York, US
Jan 22, 2010 4:08 pm EST

I placed an OTC order for children's craft supplies for my church in November 2009. In January I discovered three months worth of charges to the credit card from EZ Saver. $1.95, $1.95, $14.95. They told me I agreed to registration with them when I placed my OTC order and I was charged for membership and a welcome packet. I agreed to no such thing and never recieved and such items. OTC was very arrogant telling me I didn't realize or didn't remember doing so. When I refused their worthless coupon "jennifer" threw huge attitude and impatience at me asking what I wanted her to do. When I told her to find someone who could help me appropriately she threw me into the automated system and they just kept bouncing me around because it seems no one can do a thing. I still don't have reimbusement from EZ Saver. DO NOT order online with OTC.

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Wendy Literski
Oakdale, US
Jan 05, 2009 11:53 am EST

I called my bank and disputed this charge, in which they cancelled my card and will reissue me a new one. What a hassle, but it will stop these charges from being assessed on the account in the future. WHAT A SCAM! Thank you everyone else for posting. Without your posting, we all would feel alone and foolish.

I suggest everyone go to Easy Saver's site and find out other companies they associate with and warn them too.

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11:47 am EST
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Oriental Trading Company added EZ Saver without permission

Upon checkout with Oriental Trading they ask if you would like to get $15 off your next order...DONT CLICK IT...then without permission EZ saver (Encore Marketing in Maryland) charged my account $1.95 (even before my Oriental Trading charge went through!) I called Oriental Trading to make them aware of this and they wanted to transfer me to talk to someone from EZ Saver...No Thank You. Obviously these companies get some kind of kick back from Encore Marketing. SHAME ON YOU ORIENTAL TRADING!
BBB in Maryland to complain about Encore Marketing and BBB in Nebraska to complain about Oriental Trading.

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elizabettys
Chicago, US
Dec 23, 2010 9:32 pm EST

Anyone in this situation should call Freed & Weiss to join a building class action against the company behind this scam. (It's pretty easy, just call them and tell them your story).

Here is the information Trilegiant is the company behind this abuse from EZSaver. They use bogus marketing tactics to get people to unknowingly sign up for memberships and then people are charged every month, again and again.

Call Freed & Weiss! Toll free: 866.799.9610. They need to hear from you so that they can move the class action forward and put a stop to this terrible customer abuse.

Email: info@freedweiss.com

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6:18 pm EST

Oriental Trading Company Unauthorized Charges

How desperate can a big corporation be? They offer a discount at check out. If you accept the discount you automatically get enrolled in an EZ Saver program for $14.95 per month. What a scam. This is not the type of company I would want to do business with again.

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4:51 pm EST

Oriental Trading Company added easy saver without my permission

Easy Saver has charged my credit card without my permission. They said that I chose to do so when I was on the Oriental Trading website. I had been ordering crafts for my classroom and didn't know that I was buying more than just my crafts. I didn't know this charge was there until I got my credit card statement one month later.

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SusanKGL
Catasauqua, US
Apr 26, 2023 6:35 pm EDT

I am receiving a monthly fee charged from Oriental Trading (OTC) to my debit card for the past several months of $14.95. This is an unauthorized charge. It occurs around the 20th of every month. P)lese discontinue this charge.

Thank you

Susan Gair Luciano

Suzyqspl@aol.com

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James7898
, US
Mar 11, 2023 4:38 pm EST

Compant presents item as Religious Magnet Craft Kit. Fridge Magnet states " Who needs luck I have Jesus" Company did willfully and deliberatly send the kit without the Jesus thus making it incomplete. Spoke to two people in the company. They had no way to replace item or send replacement parts. This is very insensitive of this company. Buyer beware

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BEWAREEEE
san tan valley, US
Sep 06, 2009 12:30 pm EDT

I would never recommend the Oriental Trading Company to anyone looking to by products. Save yourself the time, anger and money and look else where. Every time I have shopped this company the have garenteed me a delivery date and then they ship out a week late. I have never gotten a product on time and have had to go else where to purchase and then still have to eat the charges because they won't fix it. Not a relaible company and they have poor customer serves.
BUYER BEWARE!

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Andi808
Jacksonville Beach, US
Aug 18, 2009 7:56 pm EDT

The same thing happened to me after ordering party supplies for my son's birthday. I called and had them refund the charges and cancel the account. I'm going to call Oriental Trading and tell them for this reason I will not be shopping from their site again!

Oriental Trading Company Customer Reviews Overview

Oriental Trading Company is a popular online retailer that specializes in party supplies, crafts, toys, and novelties. The company has received a large number of positive reviews from customers who appreciate their wide selection of products, affordable prices, and excellent customer service.

Many customers have praised Oriental Trading Company for their fast and reliable shipping, with most orders arriving within a few days of being placed. The company also offers free shipping on orders over a certain amount, which is a major selling point for many customers.

In addition to their great prices and fast shipping, Oriental Trading Company is also known for their high-quality products. Customers have praised the company's party supplies, crafts, and toys for being durable, well-made, and fun to use.

Another major selling point for Oriental Trading Company is their excellent customer service. Customers have reported that the company's representatives are friendly, helpful, and responsive to their needs. Whether customers have questions about products, shipping, or returns, Oriental Trading Company is always there to help.

Overall, Oriental Trading Company is a highly recommended online retailer that offers a wide selection of high-quality products at affordable prices. With fast shipping and excellent customer service, it's no wonder that so many customers have had positive experiences with this company.
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Phone numbers

1800 875 8480 +1 (402) 331-6800 More phone numbers

Website

www.orientaltrading.com

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