Complaint Rating:

I ordered a Canon HG10 on 6/1/08 at a very very good price. I received an e-mail on 6/1/08 indicating that my order was "pending verification". I then received an e-mail on 6/2/08 that the item I ordered was "no longer available". So, I called Camera Professionals and they told me that the cameras were on order and they would be shipping out in 2 weeks and that I had to do nothing to maintain my order.

I called back on 6/11/08 to verify once again and a different person told me that was not true and that they were not going to ship out. I was then patched through to the "General Manager" and got his voicemail (sure, it was probably a throw away voicemail recorder making people believe they were actually getting someone that gave a hoot about the problem). I left a message and to my surprise the "General Manager" did not call back...very surprising (sarcasm).

Then, I called back 6/16/08 to check on the camera order status again and they told me that my order was cancelled. I asked them why I did not receive an e-mail with an order cancellation and further re-iterated my "story" to the intelligent person on the other end of the phone. I then heard, "your order is cancelled, I don't need to send you an e-mail, I'm not going to charge your credit card, have a nice day. [click]" They actually hung up on me.

If this place doesn't sound like a scam show I don't know what does. I'm guessing they are either involved with bad business or they realized they sold my camera to me at too low of a price so they cancelled it under the falsehood that they did not have any more of the cameras.

Either way, I'll never try to buy from them again nor recommend them to anyone. I'll recommend against them instead. I hope other people read this and don't commit my mistake.