Complaint Rating:

Company information:
Texas
United States

7 months after buying a pair of airline tickets I noticed $10.99 being charged to my visa. I called the phone number on the statement and it was Great Fun. Of course it was to a service rep in some other country. It sounded like India. I explained the situation to the rep and he could not find any records on me. After demanding, ademately, he recheck the records he found them. I made him repeat the address to me as he asked if I could please give him my home address to verify. Why does he need to ask? He has an account for you right? The account numbers I gave him were just as confusing to him as to me. I finally convinced him to refund the money.
I hung up and called Orbitx.com and spoke to a rep named Kim. She was completely aware of the charges and clamly stated Orbitz routinely surrender credit card info to Grear Fun, they are an affiliate of thiers. After colorfying my opinion of their wreckless handling of private info I cancelled my account.
Today I called Great Fun again to inform them that the entire amount was not refunded. The rep informed me that I need to write a letter to them making a request. This was never mentioned to me on ant previous phone call. Grrrr.
The address for your information is:

Great Fun
attn: Executive Support
P. O. Box 6100
Westerville, OH 43086

Apparently there have been 3 court cases or are in the process of filing the cases. This is not an isolated event.