Complaint Rating:

Company information:
Orbitz
Georgia
United States

Several years ago, I booked a room several months in advance and had to cancel. I followed their procedure, was within the period required to cancel, and everything, but my credit card was still charged for the room.

I was unable to recoup the loss ($150). In fact, it caused my account to overdraw ($35) since I was unaware the reservation had not been canceled as ordered.

Their customer service was extremely unhelpful.

This has bothered me ever since. I will never recommend their services to anyone.