Complaint Rating:

Company information:
Orbitz
Massachusetts
United States

I will never use Orbitz again! I made reservations in August 2007 for a February 2008 trip, and everything was fine at that time. A week before our trip, I checked on the itinerary to find.

(1) our Boston to Tampa flight, through Dulles, now ended in Dulles

(2) our return flight was changed to include a missed-connection in JFK.

Everything was worked out in the end, after 4 phone calls over a week (and many hours), so maybe I am lucky! But the money I saved wasn't worth it at all.