Complaint Rating:

Company information:
Orange Broadband
France
www.orange.fr

I have complained before about Orange Broadband internet services and though they have now given in writing that they will not charge us for two months as they have already taken the money for two months they have not reimbursed the monies they owe us due to their mistakes. I have phoned and requested and written many times in the last six months and yet we have not a penny put back into our bank account and no apology for all their mistakes. The different parts of the Orange Network do not seem to communicate at all with each other and large mistakes are made and their customer services are bad and poor. Their main aim is to take as much money out of their customers bank account and give back as little as they possible can.

Thank you.