Complaint Rating:

I made the serious mistake of subscribing to Orange Broadband for an 18-month contract. Everything is fine until something goes wrong and you end up talking to a call centre in India. They speak too fast, mispronounce words and it is extremely difficult to understand what they are saying. Frustrating beyond belief... A call which sould lasts two minutes lasts 10.They also have severe trouble if you ask follow-up questions. I was disconnected twice, once for 48 hours and the second time for six days. On getting through to the call centre, they insisted my router's settings were corrupted and tried to give me 10 (TEN) new settings. It was far too complicated and I rang off after five minutes. All I wanted them to do was test the connection, which they said they couldn't do unless the router's settings were reset. I knew this was all nonsense, which it was, as the router eventually started working again without new settings, which I had no idea how to input anyway. Orange - NEVER again !! I'm going to find an ISP with a UK call centre, whatever it costs !!