Optima Battery Quality, sent the below to Optima
Why has Optima Batteries quality dropped for some of the highest priced batteries? I always have purchased Optima even though the cost was higher (owned 20 plus my business truck). Our car club and retailer are all saying the batteries no longer make it to warranty, the last two for me ( different cars and battery model, one a daily driver and other weekend sports car failed at 8 months and 2 years respectively.) When they used to surpass their warranty by a year or two prior. Same I'm hearing elsewhere, something in mfg has changed, cost cutting? Ridiculous! Both tested bad at the retailer too. If it wasn't replaced under warranty, I never would have taken the new one, it's become that bad... please have mgmt fix it, the secret sauce no longer is a viable option.
All Optima batteries over the years were in same location, so its NOT the country or area, and daily driver went 60 miles daily, so it's not that its needing a charge, sports car is 75 to 250 a weekend and on AGM charger during the week. It's a change in quality from the great ones they produced a few years ago.
Desired outcome: Optima to extend warranty on batteries warranty exchanged to original warranty until they fix their manufacturing quality issue.
Optima red top battery
I purchase the optima red top I believe last November Of 2021 installed it then 3 days later my engine and transmission blew, so I replaced my engine with a crate motor and new transmission. I have spent insane amount of money trying to fix the problems on my truck and it got to a point no one could figure it out. I even spent 2 grand for a shop to do nothing they couldn’t figure it out it was to the point where my truck wouldn’t go 15 minutes because of Ecm/pcm short circuit code. So out a random attempt I put an interstates battery in it now it won’t die. 3 seperate trips in the last 3 days 2-3 hours at a time it’s good I’m to afraid to ever put that red top in anything I own, it’s especially disappointing because I spent a lot of money on that battery I was really excited about it. And I know believe it to have cost me 1000s in repairs. It constantly made crazy codes. 1 more example it’s was throwing a gross evap code error even after replacing the entire evap system and smoke test that problem was over taking by the pcm code. I was at a loss and I’m just happy to have it resolved but something people should be aware of if they start having problems like me
Desired outcome: Return would be great I’m gonna check with wheee I bought it
Battery tender
By a battery tender, it last just over a year... Stopped working and was told this.
From: coz1
Sent: Tuesday, September 14, 2021 12:27 PM
To: 'BG-Info-OptimaBatteries'
Subject: RE: Warranty for DIGITAL 400
It was working fine sitting on my car and stopped. Had nothing to do with being dropped.
But I get it, any excuse to not have to cover the warranty.
Exactly why I stopped buying your batteries for my race cars, the batteries are junk and don't last either.
You can throw it in the trash, which is where everything else I've had from optima ends up.
Thanks for nothing. I'll be sure to tell all those I race with in NASA about this.
Jim Cozzolino, CHA, EMT
Coz Motorsports, Owner/Driver
NASA-AZ HPDE 2 Group Leader/Senior Instructor
2020 NASA Regional 1st Place Season Champion TT-1
2019 NASA Regional 2nd Place Season Champion TT-1
2018 NASA Regional 2nd Place Season Champion TT-U
2016 NASA Regional 1st Place Season Champion TT-1
2016 NASA-AZ-UMS Time Attack Regional 1st Place Season Champion TA-C
2014 NASA Regional 1st Place Season Champion TT-U
2013 NASA Regional 3rd Place Season Champion TT-U
2012 NASA-AZ-UMS Time Attack Regional 1st Place Season Champion TA-C
Facebook…Jim Cozzolino
From: BG-Info-OptimaBatteries
Sent: Tuesday, September 14, 2021 12:15 PM
To: [protected]@centurylink.net
Subject: Re: Warranty for DIGITAL 400
Hello Jim,
The repair center received your charger and determined that it showed signs of having been dropped which isn't covered under warranty.
Thank you,
Mary Jo
Optima Customer Service
Desired outcome: Replaced
Is OPTIMA Batteries legit?
OPTIMA Batteries earns 94% level of Trustworthiness
Perfect Trust Endorsement: OPTIMA Batteries achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for OPTIMA Batteries. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Optimabatteries.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Optimabatteries.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Optimabatteries.com you are considering visiting, which is associated with OPTIMA Batteries, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
The domain associated with OPTIMA Batteries is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.
Several positive reviews for OPTIMA Batteries have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
OPTIMA Batteries website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
Optimabatteries.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with OPTIMA Batteries's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 22% of 0 complaints were resolved.
- We conducted a search on social media and found several negative reviews related to OPTIMA Batteries. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Yellow top optima
Yellow top optima i've exchanged once and I haven't even owned this battery for a year soon as it got cold will not maintain charge once it sits I've charged this with your battery charger recommended for these batteries Allowing it to cycle through and go all the way to the end for two days Monday had to charge it again today wouldn't start my my truck after three turns of the ignition alternator works fine and everything checked been round and round with this battery since I've owned it I do not want a replacement I want a refund
Desired outcome: Refund
Battery
I purchased 2 Optima Blue Top batteries at $235.00 each on 12/9/14 at Mike's Marine in Panacea, FL. At the end of February 2017, the batteries would no longer take a charge and registered only 6 volts. Mike's Marine referred me to Interstate All Battery Center in Tallahassee, FL. The representative checked the batteries and determined that one battery only reached 6 volts when charged and the other would charge to 12 volts but within 48 hours it would drop to 6 volts. The representative at Interstate said the batteries were beyond the 2 year replacement warranty. It appears that the batteries may have a short.
I sent an email to Optima with a response that indicated how to charge the batteries. My wife telephoned Optima and spoke with Mary Jo who basically read the email to my wife and said there was nothing to be done. My wife asked to speak to someone higher than Mary Jo and was informed that she made those decisions. I also sent two additional emails to other addresses at Optima with no response.
I have all of my documentation if needed.
Therefore, I am continuing my quest to resolve the situation through a refund or replacement batteries. I also wish to alert other consumers to be aware of this company and product.
I am very disappointed in the quality of this product and am requesting that Optima honor the warranty. I have owned and operated boats all my life and believe a marine battery should have a longer life span than just over 2 years.
optima yellow top 12v
Purchased an optima yellow top battery purchased 2-25-17 at autozone for $179.99 plus tax. On 3-17-17, the car the battery was installed in (A prius) would not start normally and we had to call roadside assistance for a jump start. The car was then driven approximately fifty minutes and parked overnight. The next morning, the car failed to start again. Never imagining that the brand new expensive battery would be defective, we had the car towed to toyota. Upon diagnostics, we were told the battery was defective. Since we needed the car in running condition, we allowed them to replace the battery.
Attempted to return the defective battery to autozone. They insisted they had to "test" the battery themselves which they did. They fully admit the battery is defective. But the only resolution they will offer is a replacement. We do not want another optima! This battery left my daughter stranded in chicago after being in serve less than one month. We want a full refund!
Purchased the Optima yellow top from four wheel parts in Castleton Indiana in August same issue cannot get it to keep a charge even after purchasing their battery charger for an extra $85 which is what they said when I exchange the first battery for the same issue sit for three days will not start I want to refund it will happen I spent $329 on this battery forward to leave me stranded three times not happening
PS I’m not the only one with this issue I know three people that bought them one guy spent $600 in his diesel and still has to charge his battery overnight in order to leave for work on time up in the air every day if you’ll get home
warranty
Bought a new $170 Optima red top battery online in August 2008. One selling point to justify the high cost was a 3 year replacement warranty. Less than 2 years later it died and could not be recharged (tried all of their tips and nothing worked). Optima does not handle warranty on their batteries- you have to go through the vendor you bought it from, and hope they are still in business. Forced to eat another $60 in two-way return shipping to the vendor. Would have been cheaper to buy 3 batteries at Sears or Autozone. Won't online order another Optima, probably won't buy another Optima anyway. The longest warranty in the world is no good if there is no one to honor it or you have to pay lots of dollars for shipping both ways.
Thanks for the advice, but "in my area" there are ZERO retailers that stock an Optima, and very few that even sell them. The added initial cost (higher product price) plus the round-trip cost to drive to buy one in person along with tax and a second round-trip to exchange it would have exceeded what I paid for this one with the return shipping. Having several hybrid vehicles (fabricated from various brands), I order a lot of stuff online, as I cannot walk into a B&M parts store and say I need a _____ for a _____, which is the only way most know to look up parts. There are great places I deal with like McMaster-Carr and Rock Auto, and not-so-great places. My point in writing the complaint was that Optima sells nationwide, and should allow warranty exchanges at places that sell their product. I've learned my lesson with them, though, and thankfully I sold the car that required this specialized battery.
Finally, not being the product of outcome-based education, I know a warranty is in fact a guarantee. Webster agrees with this conclusion here:
http://www.merriam-webster.com/dictionary/warranty
3. a usually written guarantee of the integrity of a product and of the maker's responsibility for the repair or replacement of defective parts
The complaint has been investigated and resolved to the customer’s satisfaction.
Maybe you should try an actual Battery specialist in your area that has an Actual location made of BRICK & MORTAR. They probably would have been there to service your needs. Buying a Battery on the internet is your first mistake. How do you know the history of that battery? It could have been sitting on a shelf in a warehouse somewhere for months, even a year or two. Buyer Beware when you want to save a few bucks and buy something ONLINE. Besides the fact that there are many reasons for a battery to fail and not always, in fact rarely, is it the battery's fault. It is a WARRANTY, NOT A GAURANTEE!
failure
Today is May 14, 2009
Purchased a 6Volt Optima Battery in March of 2007 for around 120 dollors. After 2 years the battery will not hold a charge. I contacted the battery supplier, Cell Energy Inc for warranty. They said the warranty was expired that I had purchased a used battery. I just about lost it as I purchased a NEW battery. I am not sure how Cell Energy pulled that off however I was denied warranty. I went to Optima in Colorado and all I received was a sorry note on my email. I can not believe that you can pay 120 dollars, in 2007, for a new battery, be scammed by the battery supplier by them giving you a used battery, be denied warranty from the battery dealer and Optima Manufacturing, and still have the gahl to sell them as premium batteries. Well I guess I can believe it as I am the dummy that bought one. If you are looking to buy an Optima, be sure it is a NEW battery, from a reputable battery dealer. I have not been taken very often, but Cell Energy Inc in Sacramento, CA really stuck it to me. And Optima Battery Manufacturing did not stand up for their product.
The complaint has been investigated and resolved to the customer’s satisfaction.
I've had 3 12 v optimas within 12 months - all have died and they can not be charges. Never again will I purhase an optima!
defective made in china
This company has a history of defective equipment and their quality and service is substandard For your complaint to be effective, you must file with ((all)) Federal complaint agencies Http://www-odi.nhtsa.dot.gov/ivoq/index.cfm Https://www.ftccomplaintassistant.gov/ Https://app.dca.ca.gov/bar/complaints.asp Http://ag.ca.gov/consumers/mailform.htm...
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