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Optical Institute Complaints & Reviews - Keeps Money.....does not send contact lenses |
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Optical Institute |
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Keeps Money.....does not send contact lenses
Complaint Rating: 
Company information:
Optical Institute
Portugal
opticalinstitute.com
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I ordered contact lenses from Optical Institute, and paid with Paypal. They took my money...never sent the contact lenses. I sent them four e-mails...they never respond! I will have to file a complaint with Paypal to get my money back. BEWARE...don't do business here!!!
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 Portugal |
 Vision, Glasses, Lenses |
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| Yes it also happend to myself ...I order contacts from them about a month ago and also email them and they havent respond...they took my money...what can we do? |
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Did you try calling?
I initially had the same problem. A month after ordering and them taking my money, I still hadn't received my lenses. I emailed them once, and then waited a week and called them. The number is on the website. The guy seemed very apologetic, and explained it was a problem with getting the lenses from the manufacturer and that they only had one box when I had ordered four. I suggested it might have been a good idea to have contacted me to let me know which they also acknowledged.
I put lack of contact and the length of time taken down to cultural differences. The company is in Portugal. Having lived there for a while, I can confirm that time does indeed operate in a way very different from Northern Europe.
Pick up the phone. |
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| I order from them all the time! Love them! They do take a while to ship my contacts, but hey saving money by not paying for an exam is well worth my wait! |
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| I live in the usa and I received my contacts in less than a weeek for only 8$ shipping!faster than a US company |
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I live in the usa and I rceived my contacts in less than a weeek for only 8$ shipping!faster than a US company.
best service ever |
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| I had the exact opposite expirence. I order my contacts and recieved them 3 weeks later no problem. Also i recently order more and had a qustion about them and emailed them and they did respond in a resonable amout of time. Still sorry to here about your bad expierince. But I would definately do business with them again. Whats also nice is that if you haven't been to the eye doctor in a while, you don't have to send them a recent prescription, or a prescription at all. I really liked this company. |
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| I just received the contacts on Dec. 8th, that I ordered days ago-to be exact, I ordered them on Nov. 21st which was a Sunday, I got an email saying they were shipped Nov. 24. Since processing/shipping time only include business days, technically, it took less than two weeks to get to me! I actually stumbled on this website after I placed my order, and on reading the first complaint, told myself to just wait and see. Needless to say, I am way more than happy with my purchase. I work in retail, and to us, anything that takes less than two weeks to come from abroad is quick service. I felt I didn't need to see my eye doctor again-nothing has changed in the ten years that I've been getting my once a year check up, so I will do business with them again. |
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| Ordered contacts on Jan 18th received today Feb 4th. Not bad! they were cheaper than 1800contacts. Have had same script for 42 years |
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There is nothing wrong with this company. The lenses come from Europe and it takes around 1-3 weeks depending on the brand. I've ordered acouple of times already, with less price and less hassle. I refuse to pay 'big brother' for yearly examination which I dont' need. These days the lenses protect the eyes and are only good for you. You'd have to be a complete moron to infect your eyes with today's lenses. Americans just want to control everything and suck the money off of people - including optometrists. Typical American greed and control. In Europe people use products like this with common sence and care and thus no need for prescription every single year.
Wonder who _really_ has problems with this company? American competitor sites? |
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| I have ordered from this company about once a year for the past 3 years. I almost thought I was getting ripped off this last time. Ordered lenses on Aug 9th, a few days later I received traking information. Neither Portugals mail service or USPS gave any information for the tracking #. I emailed optical institute and got no reply. The lenses arrived on Aug 20th. This company has always come through for me, although their communication could be better. |
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| Im Curious to see how my experience will go, as I did pay more for these lenses than I would have for 1-800-CONTACTS, 63.00 to be exact...I Just hope these guys pull through, cause im sick of paying so much to see my eye doctor every year. |
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| My contacts arrived exactly 16 days of ordering date. I live in California. Perfect. I love my contacts and the price. Didn't need a visit to the optometrist for the Acuvue Daily TruEyes. Paid including shipping, their European taxes, and 2x boxes of 30 day Trueyes: $72 USD and some change. Couldn't be happier. So I'm writing this review for them. |
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