Complaint Rating:

I dealt with the service department of Acura of Wayne and their service was an absolute joke. The department lacked credibility and product knowledge in almost every facet of the auto service industry. This dealer needs to re-train both their technicians and their customer service reps in quality of service and in the accuracy of the info they yield to their customers. Worse of all, their Service Manager Steve is an expert at ignoring messages regarding his incompetent staff.

I had an TL on lease from Springfield Acura, but I regularly had my car serviced at Open Road due to my employment in the Wayne area. The best part of my brief story is the ending of my Acura experience. When my lease was up I attempted to return my car in Wayne and as expected they declined my request to return my TL in their dealer.

I now own a Cadillac purchased at Gold Coast Cadillac and regularly serviced at Brogan Cadillac in Totowa. I strongly suggest the Open Road crew take a trip to Brogan and hope to grasp just 10% of the service Brogan is offering. I take it the managers there are forgetting things Open Road has yet to learn.