Menu
Ooma Customer Service Phone, Email, Contacts

Ooma
reviews & complaints

ooma.com
ooma.com

Learn how the rating is calculated

1.4 45 Reviews

Ooma Complaints Summary

4 Resolved
41 Unresolved
Our verdict: If considering services from Ooma with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Ooma has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Ooma. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Ooma reviews & complaints 45

Sort by:

Newest Ooma reviews & complaints

ComplaintsBoard
D
8:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ooma Call quality

Using Ooma for about 4 months. Actually not bad and cost is good. QoS on the other hand is a problem. When connected, both parties overtalk each other. You need to pause a second or so before the next person can talk. Complained to Ooma but no cure. Upload speed is not the issue. If they could fix this, Ooma would be as good as my Comcast Phone.

Read full review of Ooma and 1 comment
Hide full review
1 comment
Add a comment
R
R
Richard C Hallam
New Plymouth, US
Mar 11, 2014 1:31 pm EDT

When we first purchased ooma it work very well. Now it seems to over ride the caller and there is a delay. Not the phone because I purchased another phone. I need to know how to fixed this problem or I need to get rid of ooma.

ComplaintsBoard
M
2:22 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ooma Fraudulent scheme

Beware of Ooma Phone service. I purchased an Ooma unit for my son who resides outside my state. Ooma shipped 2 units to my son and when I inquired, Ooma told me via email that my purchase was for ONE unit ONLY. When I got my Credit card statement, it showed a billing for TWO Units. Ooma then advised me they would credit my Credit card that day, that was 15 days ago and the credit card company has not yet received any credit deposit from Ooma

Read full review of Ooma and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
G
G
gxn1965
, US
May 20, 2016 4:03 pm EDT

http://www.businesswire.com/news/home/20160122005963/en/EQUITY-ALERT-Rosen-Law-Firm-Announces-Filing
EQUITY ALERT: Rosen Law Firm Announces Filing of Securities Class Action Lawsuit Against Ooma, Inc.
http://www.rosenlegal.com/cases-819.html

ComplaintsBoard
O
10:45 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ooma Scam or cheating

Several years ago, I bought an Ooma hub, due to this advertise " ...Kiss your phone bill and say good bye, never a fee again, ..." After about two years in use they charged my credits card $4.75 / mo. for server fees and taxes. I refuse to pay, and my phone was turned off. I complained and was answered " We reserved our right to change.." Is that another way to say " We reserve our right to cheat you as we want ? " A contract is a contract. It should be kept and no one can say we reserve our right not to keep. Very disappointed to pay 4 times the cost of a magic jack just to be cheated that way ! !

Read full review of Ooma and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
M
M
Miles Calson
, US
Oct 15, 2015 1:59 pm EDT

These are government use fees. Ooma is required by law to collect these fees and send to local municipalities and federal government. You'll see these same fees on any phone service, cable, etc. If you don't like this, then vote for a smaller government. It's your government that is "scamming" you, not Ooma. Get off your lazyboy and make your voice heard.

ComplaintsBoard
B
10:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ooma Invalid fees

Ooma is charging me for fees and plans for which I have not signed up. Called to get my plan adjusted but no help from the off shore support team that does not speak English well. Ironically, their phone connection was not in good order and they are a phone company. Ooma business practices are sketchy, stay away.

Read full review of Ooma and 2 comments
Hide full review
2 comments
Add a comment
C
C
constanz
Hamilton, CA
Sep 15, 2013 12:59 am EDT

Constanz again. I made a mistake, the really hairy stories on WhichVoip were about Magic Jack. The majority of Ooma comments were positive but almost all from people who's service was fine from the start. So no customer service contact.

C
C
constanz
Hamilton, CA
Sep 14, 2013 11:08 pm EDT

I bought the message on the Consumer Reports website that Ooma was great, bought one at Future Shop then couldn't activate it because I don't have a credit card (don't believe in them, they are a ripoff). Now I'm glad I couldn't, too many reports of their skeeviness and incompetence on the Web. See the Site WhichVoip for more and more colourful descriptions of Ooma problems. All these voip gizmo companies seem to not have real tech support. They don't know how their machines work. For one woman on WhichVoip, it turned out the Ooma wasn't compatible with her Internet modem. She found this out by accident, with no help from Ooma. These gizmos can also be blocked by the firewall in your Internet modem. They aren't really as easy to use as a toaster, and need to be with useless tech support. And Ooma is the most expensive. Also: what happened to companies that send you a bill? A company that wants to put charges on your credit card without your permission is just creepy. Consumer Reports missed that bit too.

ComplaintsBoard
P
8:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Ooma - Be aware

When I purchased the hardware to be a Ooma phone customer I was advised by Ooma, in writing and verbally, that it would take 3 to 4 weeks to port my phone number.This cost me $40.00. Its been over 8 weeks and still no phone number porting.I have contacted them at least 5 times and get the same run around and a future tenative date for the porting. Now I cannot return the hardware because it has a 30 day return policy.

Read full review of Ooma and 9 comments
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Ooma customer service

Phone numbers

1888 711 6662 1877 621 0515 More phone numbers

Website

ooma.com

Most discussed Ooma complaints

Activation
1
(opinions to this review)

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Ooma?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Ooma Customer Service. Initial Ooma complaints should be directed to their team directly. You can find contact details for Ooma above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Ooma. Discuss the issues you have had with Ooma and work with their customer service team to find a resolution.