Complaint Rating:

Company information:
Oofay.com
Korea (South)
www.oofay.com

I, as many others purchased gold from oofay.com in good belief that they would deliver what they promised.
They use this 5-10 minute delivery time, if they cant deliver withing 48 hours your expected to get a refund, right?

It's not like that, what happens is this:
1. You buy the gold
2. They call you up for phone verification
3. No gold is delivered

If your like many others, you have tried reaching them through live-help, and mail which is pointless since they never really answer unless your question is to buy something from them(which they really cant provide anyway).

After alot of frustration i basicly said to myself, as you've probably did as well: "no way am i gonna let some koreans steal my money, i gotta get it back!".

Ok, what you do is this:
1. Log in to your paypal account
Click on the "Resolution center" link, on the next page click on "Report a problem" -> "Item Dispute", fill in the transaction ID.

If you cant find it, use the Select transaction ID button to locate the recent transactions.
Click continue.

Next page: "Reason for opening dispute: I have not received anything from the seller."
Click continue.

"What is the category of your purchase: Virtual goods, delivered electronically".

"Compose Message to Seller: Tell the whole story here, in my case i had quite a story to tell on how many times i've tried to come in contact with them, how crappy their so called live-help actually is, and how this whole company seemed very suspicous, and i also pointed out that i had done some background checking after the 48 hours had passed, and discovered i was by far not alone at all in being scammed by this company.
When you are done telling your story, and the problem, which of course being you paying for something they did not deliver."

By opening a dispute you will get their attention, you will probably even receieve a phone-call from a hidden number, of them telling you to log in right now to receive the gold, and they will also tell you to close the dispute.

Do not close any disputes until the gold is delivered, or a refund has been given.

Here's what happened next:
"They never logged on. They told me to log in, and wait there for a little while, then i told them to just use the mailbox, however they insisted on meeting me face to face in-game (both weird and suspicious, no real business would want to waste an hour doing nothing, when they could use a mailbox, and have it done within a matter of seconds).

I kept pushing them to hurry up, and this is when we lost contact.

Beware, they will give you some bogus story of why they havent been able to deliver, and they will most likely insist on meeting your character in-game, this is good, because this you can use againts them, as i mentioned above: "no real business wastes an hour doing nothing, when it could be done in a matter of seconds".

You will receieve a notification in your mail (your regular mail), everytime they post a response, keep pushing them, always answer, really important as paypal is monitoring every word being written.

Its better to write alot than too little in your dispute, and never under any circumstances shall you close the dispute before you have what is rightfully yours.

I eventually wrote a semi-long ending story, telling from scratch was has happened since i first purchased gold from them online, pointing how the exact "where & when".

And also i ended the dispute with these words exactly:

"I have as of now, waited online for another hour, and still no contact has been made. I do believe this to be a scamming company, or not a company at all. I did a little background check, and i found out that several other people have also been scammed by Oofay.com. I lost contact with them one hour ago, and im sure that i wont get what i paid for, it all seems very suspicious, and by doing my background check i found out that i am not the only one to have been scammed by this "company".".

Seconds after completing this last dispute, i chose to escalate the dispute to a claim, where paypal reviews what has been written, and what has been the progress of this.

Of course, being the scamming company, Oofay.com as i expected, quickly refunded the money, as they didnt want anyone investigating, and putting an end to their business.

Note: " Be sure to check your email often after opening the dispute, and do everything they tell you to do, if not they could use it againts you".


I hope you get your money back, just as i did, dont just throw money at these scammers, stand up.

This puts an end to this "How to get your money back from Oofay.com using paypal".