Onlingo review: Unable to cancel subscription 86

On 05/12/09, I ordered a language course in Russian, on 05/14, I received a second copy of a Spanish course that I had ordered & received early. I wish to return the Spanish course, and receive my Russian course ASAP! Thank you. Kevin D. Smith

I saw an add for ONLINGO for learning languages on the net.They offer free trial "100% Satisfaction Guarantee","plus bonus electronic 5 language translator, and I pay only S&h$6.95 .Also they said in the add Onlingo comprehensive program equivalent to a full year of college at a fraction of the price. However I ordered a free trial onlingo spanish and I paid over the net $6.95,and about a week I received the package.It's 64 words of a basic Spanish language and numbers 1 to 29.

I did not received the bonus "electronic 5 language translator." And to day I found out they charging me $69.95 +s&h$6.95. I called to discuss the charges,they agreed to refund $40 of the sum of $76.95. I feel that I deceived and overcharged to pay $36.95 for 64 basic words and numbers 1 to 29 which I could learn from my friends in the store or on the street.

Dear whoever own this email,

I know this is illegal or whatever, but I'm only 12 and I saw onlingo on one of those sponsors to fill out on a macbook air contest...well i used my parents' credit card and it said it ONLY charged 6.95$ well i checked the email they sent and it said 79$ a month!
I will be in so much trouble but i am capable of doing whatever it takes to cancel it before it shows up on my mom's statement.

Please, please, please, help me.
I don't know what to do.
Please reply and tell me how to cancel it.

Regards,

Sophie

PS. I am so screwed.

Onlingo is an optional purchase in a nearly impossible feat to win a free laptop. My daughter, thinking she was helping with Christmas shopping, subscribed to Onlingo. The trial is FIVE days. That's an impossible amount of time to get to know a product and return it, even had I wanted it. Then, our bank statement showed an additional charge of 94.50 and I have not even received merchandise. When I called to complain, they said that we had agreed to the terms and conditions and could not do anything about it. I don't even have the product that they have billed me for! They said the only way to cancel the charge is through the bank. They were unwilling to simply agree to reverse the charge and cancel the account. If they believed in their product, they would not have such restrictive limits on their "free" trial, and they would not bill without product in place and communication via e-mail verifying that there is in fact a customer who would like their product.

My 18 year old was mislead by Olingo, he thought he was doing a survey to win laptop... It started in December, with the $6.95 now he has had several anauthorized debit card payments taken from his account over last month by Onlingo, amounting to over $250 in less than 2 months. This went from a one time $6.95 payment to $89.90 every 25 days, something he had no idea about. He is a minor here in our state but Onlingo or a representative told me last night we have no recourse as he is legal in the state of California. The Internet is not in our juristriction so they can do anything basically ... I have had to cancel his debit card as I'm afraid they will take more money.. this should have been one time $6.95 S&H for a CD. My son is very hardworking, careful with money too so this is so upsetting. He is saving for college and this money could have bought a book.. he works, go to school, and is no trouble and there is no way this action was legit by this company.. Our bank cannot believe what happened, they told me to put freeze on his account and cancel his debit card. I'm Trying to get this sorted now. Onlingo offered to cancel this whole thing last night, I have several ref #'s several first names.. I was told if I sent last CD back they would give me a refund of $79 but that's it and they were trying to be nice...or courtious.. in all I spoke with 4 people and hung up on twice...What worries me is I was told later in converstaion that if we cancel his debit card we probably won't get any money back at all, as they will not send it by mail only put it back in the account ... I have sent back CD today, to see if we can get at least $79.. I really don't think he will get a penny back the way they were talking to me .. please. is there anything we can do to get the $280 back ?.

After purchasing product, I decided against it and cancelled literally 10 minutes after I called to order. They said it had already shipped and I was to be charged the shipping. They instructed me to return with confirmation number within 45 days of receipt. I returned it within the time period and was still charged $86.00 when I never opened the product. They stated that they didn't have to product and needed me to go to the Post Office to figure out what happened. Once I got the information they needed it took 10 days to receive my refund and turns out their wherehouse personal signed for it per post office tracking but that the person did not scan it so thats why they thought they didn't have the merchandise when in fact they did and were very quick to take my money but took sweet time returning it when it was there mess up to begin with. Advise people to stay away from Onlingo there are other companies that aren't as shady.

I agreed to try Onlingo to pursue learning conversational Spanish. The company said I would have a 14 day trial period. The truth is I had less than 7 days. The trial starts at the time of order, not at the the time the customer recieves the product. They charged my credit card $80 dollars the same day that I called to cancel my trial. I called to cancel on day 7 (well before day 14). I am returning the product but they are keeping $20 for re-stocking. What a FRAUD! Do not use Onlingo and warn all your friends!

My husband was online at work and somehow (I guess/he don't remember it) order this onlingo. I had a charge of 59.00 and didn't even see it until the next month and was charged 79.00. I called bank and they gave me a number. I called this company and talked to some guy that was a ### to me and ended the phone call pissed because they called me a lier without saying it. I called my bank to dispute it but they needed to talk to my husband(my husband decided to drop it with the first charge since they say if we send back the second tape when it came in..they would refund the 79.00. Well I sent it back 3-4 wks ago and still haven't received anything. I called today and again talked to a guy they was again was rude and got made at me when I got rude back. He say they aren't refunding me anything because I told them I was disputing the first 59.00 charge. I said ya'll said you won't refund the first one unless I did dispute it since it was over 30 days old but would refund the 79.00 if I sent it back within 30 days. (sent it back the 3 days after I got it because I didn't remember I got the first one... and finally after looking all over my house.) I didn't even know what it was when it came in the mail. Sent them both back unopened! And still they said I would have to deal with the bank to get my money back . So I am! If anyone needs their number and can't find it... here it is... and good luck... you will need it... [protected].

I recently purchased a CD on line. These product was not what I expected to be or do. There was no visual guide. I was never unable to contact the customer service department of the company neither at the opening nor closing times of the department of customer service or any department for that matter. This a scam and it needs to be cut off before serious damage to which may effect a person's financial status.

Concerned shopper,
Belinda.

I requested Onlingo's trial offer, but it was never received. I thought nothing of it until the following month when I noticed a charge of $79.95 made to my checking account. When I inquired, Onlingo stated I ordered their product, I told them this was impossible since I did not recieve the the original package. An Onlingo Representative stated they had a tracking number, therefore the package WAS received!

During the past two weeks I have argued with Onlingo in an effort to stop additional charges, in addition I have signed a letter stating my package was never received and fax it to them. Onlingo assured me the $79.95 would be refunded within two business days; it's been a week and I have to receive a refund!

For anyone considering doing business with this company, I say BEWARE! This company is a scam artist and excellent at finding ways to take your money without providing a product. They have also made it virtually impossible of getting your money back if you are not happy with their product.

I was taking an online survey and during this another survey popped up. I believed this to be part of the original survey but now see that is was a total scam. There was an offer to get this Spanish CD for shipping and handling of $6.95 which I thought wasn't bad. How wrong I was! I had been scammed!

In the very small print which basically a disclaimer that states to the effect that you must cancel the order within 24 hours. If you receive you receive the CD you paid $6.95 you have two weeks to call them and cancel otherwise they assume you have given them the right to charge your credit card $70 dollars monthly each time they send you a set of CD's. ALL I WANTED WAS THE $6.95 ONE!

I don't know if the program is any good because I haven't opened any of them.

I will say that it is my fault for not reading the VERY SMALL DISCLAIMER at the bottom of the survey! Do not fall for this.

I now have 7 sets of CD's that are unwrapped and new. I called Onlingo and they we very polite and said they would only refund the $70 for the latest CD I received. I asked the rep what other re-course I had like the BBB or the Attorney General and then I ended up with a supervisor who in the end stated that they will refund the last two sets for the full $70 each but the 5th set of CD's can only be refunded at $45 because of re-stocking! $25 dollar charge for re-stocking a CD! I will have to pay close attention to my credit card statement to make sure this happens.

There is nothing else the supervisor could do so I got off the phone thinking that at least I may get some money back. Thay's yet to be seen. In the meantime I have the 5 other discs unopened that cost $350 that will never be used. The supervisor did politely state that "there is always ebay".

DO NOT DO BUSINESS WITH THIS COMPANY! The sales method is underhanded at best and is very close to misrepresentation and fraud. They hide behind their "policy" instead of genuine customer service. If this was a food product, or a short-life product, or a hygiene product I could understand not accetping a return, but unopened CD's! Give me a break! Beware!

If a company has a good product then they shouldn't have to resort to this underhanded way of selling and at the very least take back unused and unopened product from unhappy consumers. If anyone out there has found a way to get their money back or if there is a class action lawsuit I would sure like to know.

Signed up for a free trial in December, I was under the impression it was a FREE trial, and that I was to only pay the shipping and handling. Last week I received a second cd with no paperwork or invoice of any kind. I was going through credit card statement yesterday 01/14/2008 and saw a charge of $69.00 on 12/10/07. I immediately called them to cancel. Was informed then that they could not refund any of the $69.00 because it was over 30 days and that they had charged my account another $71.60 on 01/10/08! Was told I could return the cd for $50.00 refund, but they could cancel or issue refund until they receive the cd, or I could keep it for $40 and an immediate refund. I was so angry by the time I had hung up the phone! I did receive an email stating they had canceled and would be refunding the $40.00, but I'm still out the $69.00 plus the other $31.60. That's over a $100.00 dollars for two useless cds! I fell into the scam filling out some sort of survey on IVillage, I'm just as angry at them.

I signed up for a free trial. the product was awful, I emailed twice to cancel. I finally after 15 minutes on hold spoke with someone and they told me all i had to do was send back 1 CD which I did. Still no refund they charged me 69.95 and after another 10 minutes on hold spoke with someone and they said they would not give a refund until I sent back all three CD's and gave me a RMA #. Well I spoke with a supervisor about why I was not told any of this and he got outright nasty with me. Still no refund.

I received an email from this company stating that I could get a FREE CD of Spanish... well, I was interested in trying to quickly pick up this language for my job, so I signed up for the CD and supposedly, I would only be charged shipping and handling costs. My monthly statements have now been charged $79.95 each month for the CDs. I tried to contact the company to cancel the subscription, that I wasn't aware I had signed up for... I have been unable to contact the company by phone or email. I have advised my Accounting Department to dispute the charge when it comes in on my monthly statement, and now I have to contact my credit card company to advise them as well...

Read the "hidden" print on these type of scams!

I have been unsuccessful in stopping the orders of onlingo languages. I just received #2 yesterday and I will not open it. Please help me reach this company to have them stop automatically sending these languages.

Returned 2 lessons unopened and did not receive refund

It is near impossible to cancel with in the trial period.

Will not refund my money since I returned the DVD unopened and untouched.

This product is easy to use and has been very successful for me.

ChanelBenoit

I opened an email offering a free dell computer. After clicking on the site the "Dermitage" website came up offering a free trial of their anti-aging system. As requested, to receive my FREE computer, I filled out my name, address, city, state, and email address for the Dermitage FREE system and hit the "Next" button. Up pops the next trial order page for "ONLINGO" FREE trial and I did the same as above to receive my FREE computer and clicked the NEXT button and then up popped the next trial order page for "Living Chrisitan" FREE trial offer. At the end of this is was made clear that each would cost $5.95. I said to myself well I guess that's fair, I've gone this far... and went ahead and entered my credit card information. (FOOLISHLY). Since then I have been receiving shipments from all of the above companies with fraudulent charges to my credit card in the amounts of $76.90 each month from each company. I have called Dermitage and have been hung up on twice by two service representatives and booth said there were NO SUPERVISORS to assist me and NO ONE to call me back with higher authority for over 48 hours. ONLINGO representative hung up on me as well. No one will refund any monies. Mind you this all happened over the Seasonal holidays and they expect you to open this stuff up and read their fine print and return it within their time frame. I have it all here in the original packages unopened and they will still not take it back. What a company! (Products that I didn't order.)They are all the same company and it's all a SCAMMM! They are SCAMMM ARTISTS! Don't Let IT Happen to you! I am now filing a fraud case with my credit card company and I am taking this to the News Media in Miami and "Help Me Howard" with Channel 7 News here in Miami.

I have been unable to cancel my subscription, which I tried to cancel immediately after placing my order, and so far unable to reach by phone.

Canceled my card! Only way to get this mess to go away.

Just called Onlingo. Got right through. Spoke with their representative. I expressed my displeasure. Told him I did not order the CDs and asked what could be done. The guy " Pringle" was O.K. He first offered to refund $65.00 of the $172.00 I had been charged. I refused and told him I would go to the credit card company and dispute the charges. He then stated that he would refund all of the charges including shipping and would send me an email to that effect. WOW a very different approach than what I read. This company is seems has changed it's approach or maybe I was luckly enough to get the right person. The guy was very pleasent. I was very concerned due to the above comments but it worked out very well, hope it works for you.

I called my bank (CitiBank) right away and a very helpful woman from the resolutions dept. called the number for Onlingo that they had on record. She did a three way call with me on the line and they emailed me a return label with code on it right away. They have just returned most of my money (20.00 short) so now I have to chase down the rest. I'll go through my bank again. Hope this helps.

I consider myself pretty savvy and I was taken in by this crap. So I called my bank and cancelled the card immediately. Inconvenient, yes, but at least they won't get my money.

And I learned a lesson.Besides reading the fine print, do a web search to see if the company has tons of complaints as I did here AFTER the fact. My bad.

I ordered my CD a week ago. I just called and cancelled my subscription. The employee was very polite and helpful. She gave me an RMA number over the phone and also sent me a mailing label via email. The phone was answered on the second ring. I got a recording and I was speaking with someone within 15 seconds. I haven't seen any problems yet.

Wow! I thought it would be a great trial disc. However, I was charged and twenty-some days later charged again for a Disc 2 eventhough I returned the first disc. They have refused to take the return and charged me for 2 discs. Since I believed this was returned, my account was charged $35 in overdraft fees because they charged me for both discs, and refuse to credit. Although the trial disc was offered, I should have not even entered into this fradulant business. Very Disappointed. Buyer Beware!

I agreed to the trial knowing I was also signing up for the subscription. I called after I received the charge for the first shipment and explained I knew I was on the hook for the $24.95 but to please cancel any future shipments. They agreed, but stupid me, I did not get confirmation. This month I was charged for $94.50, have not received any product yet, and they are now telling me all sales are final. When I called, the customer service agent said I never called before because there was nothing in the computer. Now I have worked in customer service for health insurance and know how hard it is to deal with angry people, so, while I did let him know I was mad, I made sure to tell him I was not blaming him, something got messed up and would he please cancel my subscription. He tried to sell me on a longer time between shipments, then basically called me a liar. Onlingo is not only crap, but they do not train their customer service agents on how to deal with "difficult people".

I signed up as part of one of those ads to get a free laptop - I quickly decided that the required offers were too much $$ for my liking. I called Onlingo this morning (after signing up last night) and the woman on the phone was very nice. She still tried to pursuade me to keep the trial, then tried to sell the progrtam to me for $24.95 instead of $79.95, but when I insisted she agreed to refund my $6.95. If there are any problems I'll come back and let you know, but so far so good.

buyer beware. There is a restocking fee in their terms. Some places will not give your money back. Try any software that is open and try to return it at a store. Only if it is not working, then they give you the same thing. No returns on all Software. They are worried that you copied the info and wanted to return it and get your money back.

The term states "START YOUR FREE TRIAL TODAY." Not when you receive the items. This is how the business makes their money. Make sure you read the Terms before buying anything.

I WAS able to cancel, and receive a reimbursement for the $79.95 subsequent charge (after the original $6.95 I thought I was ordering). At least I believe I will receive that reimbursement.

I just called the [protected] number and got an immediate customer service person on the line.

Initially she refused several times to refund any money, stating that I had "agreed" to request a refund within the two week trial period upon receipt of the CD. Of course I never saw anything about the 2 week trial period, or the subsequent charges of $79.95.

After refusing several times and my asking several times if there was no other recourse for refund available she said that she could give me a partial refund of $24.95.

I told her that I would take a moment to consider if I would pay the $24.95 or contact the Better Business Bureau directly instead. She IMMEDIATELY said that I had spent enough time on this matter and that she would refund the $79.95 fee, and also cancel my subscription for further materials/charges.

Supposedly there will be a reimbusement to my credit card within 1-14 business days. Supposedly confirmation will be sent to me via e-mail.

She was very businesslike and kind, but until I pressured with contacting the Better Business Bureau she was not going to budge on the refund.

(S. Ash 9/1/09)

I just spoke to rep and a supervisor who were both very uncooperative! They will not help get my money back and insist that i misunderstood the agreement even though i never received there cd. Are there any lawyers looking into this company? I would love to file a class action suit against them!

my account is now over 200 dollars overdrawn and i never received their cd plus when i ordered it it was 5.95 and they charged my acct. 75.95 im a single mom and need every cent i have i was hoping it would help my kids in school and instead they cant get their school clothes and supplies! this company needs to be shut down shame on them!

[protected] this is the number for them that i got from my bank. it only took a few minutes to reach someone and fully cancel.

I TOTALLY AGREE THAT ONLINGO IS A SCAM. THE PERSON I TALKED WITH "EVIAN" WAS OBNOXIOUS, RUDE, AND TOTALLY UNCOOPERATIVE. I ALSO DID NOT RECEIVE ALL THE CD'S HE CLAIMED WERE SENT TO ME. ALSO, THEY CHARGED MY CARD WEEKS BEFORE THEY MAILED THE CD'S AND THEREFORE CLAIM THE 30 DAY GRACE PERIOD WAS PAST.

I WISH THERE WAS A WAY TO ALERT EVERYONE TO THE FACT THEY ARE LIARS AND CHEATS.

Onlingo just makes it practically impossible to cancel I just called and got someone fairly quick but had to be super forceful for them to shut up and finally cancel on me. As a college student I couldn't afford the 70+dollars that they are charging for such poor service. Very frustrating.

Oh and you can EASILY contact the customer service representatives and they will work with you according to the return policy! Nothing in life it free...always look into what you sign up for!

When you sign up for Onlingo you CHECK a box that says you read the terms and conditions. If you didn't that's your fault. It is explained in plain English how the program works! READ READ READ people. It's not fraud and not a scam. Peace out.

Call lasted 4:44
[protected]

Immediately got on with a customer service guy. He told me that it was discounted (the first CD that I was going to get) only $24 something... so considering I like languages, I figured it'd be a cheap way to learn a little bit of another language. I agreed, he shut down my account so there'd be no more shipping or billing. We're good to go. Seriously, one of the best customer service calls I've ever had. No jokes. :)

Oh, and I just got an email that everything was canceled and shut down. :) Cake.

i too was scammed by onlingo.com and am being charged for items i do not wish to recieve. i was able to contact a customer care representative within seconds earlier today to cancel my order but still have to pay for shipping. i also emailed ctanner and bklaus in hopes to get to the bottom of the situation. i have notified my lawyer and card company. hopefully this does not get out of hand. i am considering putting something together to warn people of this companies fraud and dishonesty. and would like some support...