Complaint Rating:

Company information:
mineral elements by eden
internet
internet, New York
United States
Phone: ad came on during a survey

The ad reads TRY OUR TRIAL A 175.00 DOLLAR VALUE FOR ONLY THE SHIPPING AND HANDELING OF 1.00 DOLLAR. (PRODUCT IS MINERAL ELEMENTS BY EDEN) LOOKED OVER FINE PRINT NOTHING FURTHER LISTED OF ANY HIDDEN FEE'S ETC... THE PRODUCT ARRIVES, BEAUTIFUL BAG AND CARD WITH BRUSHES, SO, I THOUGHT WOOW! WHAT A NICE TRIAL OFFER. NEXT, I READ THE CARD THAT SAYS'" IF YOU HAVE ANY QUESTIONS OF THE PRODUCT TO CALL THEM". I CALL AND I SAID IVE RECIEVED MY TRIAL TODAY, IAM IN THE BED WITH THE FLU", ( SO BEAR WITH ME ON MY VOICE, ) HOWEVER I SAY." QUOTE, " I JUST WANTED TO CALL AND SEE HOW THE TRIAL WORKS:, DUE TO MANY COMP[ANIES HAVING HIDDEN FEES. I ASKED IF I TRY THE PRODUCT AND DON'T' LIKE IT'", I ASSUME ITS MINE TO KEEP?) IF I LIKE OR LOVE IT, HOW DO I ORDER MORE ? HOW MUCH IS IT? THE OPERATOR STATES AND I QUOTE WELL MRS.V... YOU WILL NEED TO RETURN THE UNUSED PORTION AND WE WILL CHARGE YOU A 25 DOLLAR CANCELATION FEE(wHAT0 IF WE RECIVE IT WITHIN 15 DAYS AFTER YOU RECIEVED IT, NEXT I QUOTE, THE OPERATER STATES HOWEVER WHAT MOST PEOPLE DO IS EXTEND A ADDITIONAL 5 DAYS TO GET A FULL TRIAL SO, THEY CAN SEE IF THEY CHOOSE TO KEEP OR RETURN IT, THE OPERATER STATED, I QUOTE, FOR YOU WITH THE FLU AS LONG AS WE HAVE IT BACK BY NOVEMBER 23RD BEFORE 4 P.M WE WILL ONLY CHARGE THE CANCEL FEE OF 25 DOLLARS, IF YOU KEEP THE PRODUCT YOU WILL BE CHARGED 175, 00 YES ONE HUNDRED SEVENTY FIVE DOLLARS. PLUS YOU WILL THEN BE BILLES EACH 60 DAYS 40 DOLLARS TO KEEP UP YOUR SERVICE. NEXT IF YOU CANCEL AT ANY TIME THERE AFTER, REMEMBER THIS IS QUOTE, THE OPERATER STATES WE WILL THEN REMOVE YOU FROM THE LIST AND YOU WILL PAY THE CANCEL FEE OF 25 DOLLARS AND THE CALL ENDED, NOW ME SPEAKING, WHAT IN THE WALLFLOWER IS GOING ON HERE, ? HOW CAN A COMPANY DO SUCH A THING TO A CONSUMER, SO THE MORAL OF THESE FACTS ARE, DON'T ORDER ANY TRIALS WITHOUT FINDING OUT MORE INFO, LIKE A PHONE NUMBER TO CALL OR SOMETHING, THIS WHOLE SITUATION JUST FLOORED ME. NOT TO MENTION, MY HUSBAND IS A COP AND I WORK IN LAW. HAVE A NICE SAFE INTERNET BROWSING DAY FRIENDS. RIP OFF ARTISTS, SCAMS AND ITS JUST WELL THE WORDS I WANT TO USE, YOU WOULD HAVE TO READ BEEEEEEEEEEEEEEEEEEEP. THANK YOU, A UPSET CONSUMER PUTTING THE WORD OUT AND TO REMAIN ANYONOMOUS...BE CAREFUL...B...S...lORI FROM NYC i WAS TOLD A TRIAL MEANS QUOTE HOWEVER LONG A PRODUCT LASTS ACCORDING TO THE AMOUNT GIVEN TO THE CONSUMER PER TYPE OF PRODUCT, SO THAY ASUME ONCE TERE RULE OF TRIAL RUNS OUT, YOU WANT MORE WITHOUT EVEN ASKING, EXPLAINING, THE PRODUCT LOOKS GOOD, I DID RETURN IT, AND IAM STILL FIGHTING THE HIDDEN FEES OF THE 25 CANCELL FEE.