Complaint Rating:

Company information:
CheapOAir.com
United States
cheapoair.com

In February, I purchased an online booking from CheapOAir for a roundtrip ticket to Paris from Seattle for a flight for April 1st. On the 29th of February, I called the SAS and United Airlines to confirm my ticket. A three day check-in was recommended by CheapOAir per the booking guidelines. SAS / United Airlines informed me that their was no flight confirmed for that day and that I should inform ChaepOAir of the problem so they could rebook me on another flight. After 10 or so conversations with their Indian Call Center begging them to not ruin my vacation and put me on another flight, CheapOAir issued me me a e-ticket number for a flight for the evening on April 3rd, 2009. CheapOAir then sent me a e-mail with the new dates for the booking. The flight was confirmed on the SAS website. On the 2nd of April, the CheapOAir Indian Call Center called my cell phone and left me a message to inform me that my flight for the 3rd of April was not confirmed as the booking stated in the e-mail they sent. Immediately, I called CheapOAir back to see what happened and was informed that I had no flight to begin with and that they were going to cancel my booking with a reduced refund ($200.00 dollars less of the $674.00 I had paid) This company did this twenty four hours before before I was planning to leave for a six week vacation. CheapOAir excuse for this action was that it was the airlines fault and that they have no liability for their action in the matter. CheapOAir even started to state that I had cause the problem and it was my responsibility to work with the airlines to get me the flight I needed and that CheapOAir was only there to book the flight even if no flight was ever booked or confirmed. I requested a e-mail from the company to state what happened and that what refund I would be receiving. No e-mail as of yet and I still have a booking on a Apr 3rd flight still on there website. I have no flight thus ending my vacation with no tickets to my destination. This company ruined four months of good planning and a time window that I cannot makeup for at least two years. The next best window for my trip will be 2011. Because of this, I lost $300.00 in non-refundable rail tickets because I could not reach my destination in Europe.