Complaint Rating:

Company information:
Amazon.com
United States
amazon.com

I received an email from amazon marketplace informing me that my bank debit card had been charged $239.94 for my merchant account. I immediately contacted them at their email address and informed them that I have never signed up for a market place account or any other services and that I wanted my money back.

I received an email back from amazon that told me that they would refund my money. I contacted them again and asked when this would happen and I have never received another response or my money back.

I contacted my state attorney generals office on their web site and filed a complaint and I also contacted the better business bureau and filed a complaint. As of today, I have not had a response from anyone.

The only thing I have ever purchased from amazon was a critter tunnel and that was a year ago. I guess that they saved my debit card information and just waited until they thought that I would not notice this transaction. My purchase from them a year ago was only 15.00 (approximately) I would advise anyone that uses this company to use a prepaid card that you can throw away after use. that way they can't steal your money later on.

My only income is social security disability and the amount they took was almost half of my check. I guess they don't care if people have money to eat on and pay their electric bill for the month. Be Aware of this company. I have saved all of my email to and from this company.