Complaint Rating:

Company information:
Qwest
United States
qwest.com

In September I found a notice on my door from Qwest, they had upgrade our neighborhood to high speed digital fiber, and were offering deals of $29/mo for the low end which I was using and paying $42/mo or $44/mo for their new 12GB service. I called them and was assured that yes I could be upgraded for just a few $$ more than I was currently paying. After a lengthy discussion with the Qwest rep I upgraded to their new service. By November I was being charged $65 for the service plus an additional $14 for MSN which I specifically did not want. I called them and was told those charges would be removed from my bill and I would be charged the $44/mo originally quoted. A month later I get another statement with the charges they were going to remove now listed as past due and my charges are back to the $65 +$14, when I called again I was told the only way I could get the (now) $46/mo rate was to sign a 2 year contract and there was no way they could roll back the price over the last 2 months. This is a ripoff from a company that now controls most of telecom.