Complaint Rating:

Company information:
USAA Federal Savings Bank
San Antonio, Texas
United States
Phone: 6107106155
usaa.com

I had to file bankruptcy in 2001 as a result of moving to NYC and not able to sell my car for what I owed and coming done with cancer while there. Yeah another sad story. I did have a credit card from USAA that was part of the bankruptcy but did not include the car loan. I liked USAA very much and did not want to damage my credit any further with them. Five years later - I suddenly could not get online. I thought I had locked myself out and called thier assistance number were I was told that I would have to call on Monday. I was suddenly being punished for the bankruptcy is what I was told! I have paid off the car loan and NEVER bounced a check or had a NSF drawn against me the entire time. I have been with them for close to 10 years. I could not manage my Bill pay and was told to call them if I wanted to change it.

Please let me know if someone was able to correct this with USAA by what ever way possible or if by some chance there is some type of class action lawsuit against them. From what I understand, they changed thier policey and made it retro active. People who were members longer than I were also effected.