Menu
CB OneStopPlus

The good, the bad, and the ugly - discover what customers are saying about OneStopPlus

Welcome to our customer reviews and complaints page for OneStopPlus. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with OneStopPlus.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used OneStopPlus's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with OneStopPlus, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with OneStopPlus. Your feedback is an important part of our community and will help others make informed decisions.

ComplaintsBoard
P
11:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

OneStopPlus Customer service / no response / no refund

I understand companies being short staffed these past few years. I understand delays. I have been very patient with OneStopPlus on a return order I sent back to them in May 2021. It took until August 12, 2021 for me to receive an email acknowledging the return. I requested that I receive a credit of the amount due of $65.34. I have been a customer of OneStopPlus for years and never had any problems. Until now.

I wrote to their Customer Service back in either late November or early December to inquire about this refund. No response. I didn't pursue as I knew it was the holidays and they were short staffed. I recently wanted to make a purchase so I wrote to Customer Service again on March 1, 2022. I received a same day response stating, in so few words, I was out of luck as I only had 90 days to inquire about my e-card for the refund amount. I wrote back and have never received a reply.

I was told I was emailed the e-card on August 12, 2021. I did not. I did receive an email that they received my return. But I did not receive an e-card. Apparently, OneStopPlus can keep your money, but customers are supposed to be understandling when companies are short staffed. I am so disappointed as I used to like shopping on this website! Never again!

Below is my email thread. — To: [protected]@cs.fullbeautyoutlet.com

Subject: Your FullBeauty.com Inquiry

Tue Mar 01 2022 8:15 AM

Hello; I emailed you 3 months ago and still have not received a response. I understand you are short staffed and it was at the beginning of the holiday season. I really do need your help, please. I received an email on August 12th, 2021, stating that my return from May 17th, 2021 had finally been processed. I had stated on the return to have a credit, which would have been approx. $60. Since then, I haven't heard anything. I want to make a purchase using my credit. How do I do that? — On Tuesday, March 1, 2022, 11:15:32 AM MST, [protected]@cs. fullbeautyoutlet.com wrote:

Dear XXX,

Regarding order#[protected], an e-gift card was issued in the amount of $65.34 on 08/12/2022 and an e-mail should have been sent to your account regarding this when it was issued. We do not have access to the gift card or PIN number after 90 days, please check your email for that information.

Sincerely,

Liliana

Fullbeauty Brands/Customer Support — Thank you for your quick reply! However, I never received the e-gift card on 8/12/2021. I received the email below on 8/12/2021. I have inquired about this before and never heard back. Now, when I would like to place an order and use my credit, I find out I am out of luck? There is nothing in "My Account" referring to this credit either. From what you stated, I have lost out on my money of $65.34. I had to wait since May 17th, 2021 to get acknowledgement of my return and yet, I only have 90 days to inquire about this e-gift card. I can't recall if I emailed you back in November or early December as I wanted to place an order then. As no one replied to my email, I now have to lose my money. Very sad way to do business!

Desired outcome: I would like my full refund of $65.34 either sent to me or have it credited to my card used for the transaction.

Read full review of OneStopPlus
Hide full review
ComplaintsBoard
G
7:03 pm EDT

OneStopPlus Non-responsive to questions about order completion

I placed an order on April 6th and they say it might take up to ten days to process it. We are now on the 21st and the order has not been completed. When you try to contact them you get the same email below whether asking for an update or whether you ask how to cancel the order or ask how to get in touch with corporate management. Their chat has not worked for weeks and it is clear that this is a scammy company with non-existent human service, only bots that answer the same thing. BTW - I could not get through on the 800 line either. They have no problem getting promotions over, but when it comes to actually fulfilling your orders you get ghosted, suffering only in the world of bots. If you go into other reviews, you see this is a business model or poor service not a temporary "covid" challenge they have tried to make it out to be on their website. I can see they have been disappointing people for over 10 years.

Here is the email they share over and over.

Dear Valued Customer:

Thank you for contacting Woman Within Customer Support Team. We are glad you have taken the time to reach us!

Our email support team is available daily, 8:00 AM to 11:00 PM EST and will respond to email messages in the order that they are received.

Please accept our apologies, we are currently experiencing delays (up to 10 days) in processing your order due to a great response to our Spring line. In addition, extra precautions and safety restrictions are still in effect to keep our teams and customers safe.

Shop now — https://www.womanwithin.com

Sincerely,

Lois Allen

WomanWithin.com Customer Support

WomanWithin.com

To check your Return status, click here:

https://www.womanwithin.com/help-page? cid=ww-custservice-returnexchange1

Desired outcome: Either ship order immediately or cancel the order.

Read full review of OneStopPlus
Hide full review
ComplaintsBoard
R
3:52 pm EDT

OneStopPlus no merchandise delivered

They argue with you. They come up with excuses and when you call them on their lies, they tell more and argue more. They said there is no record of me ordering the shirt. Yet I have the receipt. They never told me my shirt was not being sent to me, they said I had it sent to the wrong address, yet the pants I ordered on the same day came to the right address. Then they said my phone number was not on the order, but yes it was, they do not communicate and do not act like proper adults, they must be foreigners? I am so angry I will never order from them again!

Read full review of OneStopPlus
Hide full review
ComplaintsBoard
T
10:59 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This company got my credit card information from my Paypal account and posted fraudulent charges of around $285.00 to my Mastercard. Fortunalely Mastercard denied the charges and called me to report the fraud. I then had to cancel my credit card and get a new one. I did not order any merchandise from this company. SCAM-FRAUD-WARNING STAY AWAY FROM THIS...

Read full review of OneStopPlus and 1 comment

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.