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OneStopMotors Complaints - one stop motors

Review all OneStopMotors complaints

OneStopMotors
Posted: 2009-06-16 by   former client
one stop motors
Complaint Rating: 100 % with 7 votes
Company information:
onestopmotors
Las Vegas, Nevada
United States

ONESTOPMOTORS EXPOSED BY BETTER BUSINESS BUREAU
READ BELOW:

BBB Reliability Report for:
One Stop Motors

BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report. Find out more about this business:


BBB Accreditation:

onestopmotors is not a BBB Accredited Business.


BBB RATING:

Based on BBB files, onestopmotors has a below standard rating of “F”.

Reasons for this ranking include:

1. Number of complaints filed against onestopmotors.

2. Number of complaints filed against onestopmotors that were not resolved.

3. FAILURE to respond to complaints filed against onestopmotors.

Business Contact and Profile

company name onestopmotors
ALIASES:
one stop motors, OSM
company location 2950 South Rancho
Las Vegas, Nevada 89102

as of 3/20/2009, we confirmed this company has a valid local business license for the locale in which they operate.


Onestopmotors Customer Complaint History

The Bureau processed a total of 194 complaint(s) about this company in the last 36 months, our standard reporting period.

Complaints Concerned:

37 - Selling Practices
2 - Sales presentation misrepresented the product
4 - Sales presentation misrepresented the service
5 - Sales presentation used dishonest sales practices
1 - Sales presentation not consistent with the written agreement
1 - Sales presentation not consistent with advertisement
24 - General Sales Complaint Issues
82 - Advertising Issues
4 - Advertisement misrepresented a product
14 - Advertisement misrepresented a service
3 - Advertised terms not honored
61 - General Advertising Complaint Issues
26 - Service Issues
3 - Improper or inferior service
1 - Unauthorized service
1 - Failure to honor service estimate or agreement
21 - General Service Complaint Issues
3 - Billing or Collection Issues
1 - Unauthorized credit card charges
1 - Unauthorized bank debits
1 - General Credit or Billing Complaint Issues
26 - Refund or Exchange Issues
1 - Failure to honor refund, exchange or credit policies
25 - General Refund or Exchange Complaint Issues
1 - Product Issues
1 - General Product Quality Complaint Issues
10 - Contract Issues
5 - Failure to honor a contract or agreement
1 - Unauthorized changes to the contract or agreement
4 - General Contract Complaint Issues
3 - Guarantee or Warranty Issues
1 - Failure to honor money-back guarantees
2 - General Guarantee or Warranty Complaint Issues
2 - Repair Issues
2 - General Repair Complaint Issues
4 - Customer Service Issues
4 - General Customer Service Complaint Issues

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.
If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.
ID: 65959
Report as of: 6/2/2009
Copyright © 2007 Better Business Bureau®, Inc. serving Southern Nevada

Technorati Tags: onestopmotors, one stop motorsLiveJournal Tags: onestopmotors, one stop motorsFlickr Tags: onestopmotors, one stop motorsdel.icio.us Tags: onestopmotors, one stop motorsIceRocket Tags: onestopmotors, one stop motors43 Things Tags: onestopmotors, one stop motorsBuzzNet Tags: onestopmotors, one stop motors
To view even more details about onestopmotors visit the Las Vegas Better Business Bureau website by clicking on this link: http://southernnevada.bbb.org/bbb_rated_acc_rpt.asp?bbbid=65959&tr=rated&lg=F&ex=18%2C19%2C20
Comments United States Online Scams
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Comments

 Sort by: Date | Rating
 142 days ago by   suzygreen army wife +1 Votes
onestopmotors tried to scam me. I am so glad that there are websites like this one to warn me about this telemarketing scam. Onestopmotors has been calling me since may 2009. one stop motors telemarketers told me they could sell my car for more then I could on my own and all I had to do was pay $499. they said if I put their fee on my credit card they would have my car sold before my next payment was due. I looked up onestopmotors and one stop motors on the internet and found lots of sad stories by people who had been ripped off by onestopmotors. A onestopmotors manager told me the online complaints were posted by former onestopmotors employees and competitors and were not true. I looked up onestopmotors on the better business bureau and saw they had 200 complaints!!! Better business bureu gives onestopmotors an F Rating, when i asked the onestopmotors sales person why they have so many complaints he put his manager on the phone who then tried to tell me they only have 200 complaints over three years and all were resolved. I told him, if all your complaints are resolved why do you still have an F Rating?! That's when their manager got angry and rude with me and said if I couldn't afford their fee I shouldn't be wasting their time. His reaction was all I needed to see to make my final decision. I stayed away from onestopmotors and you should too.
 140 days ago by   Julie Connors +1 Votes
ONE STOP MOTORS INVESTIGATED BY THE FEDERAL COMMUNICATIONS COMMISSION as of April 2009

Federal Communications Commission DA 09-991

In the matter of

One Stop Motors, Inc.

Apparent Liability for Forfeiture

File No. EB- 07-TC-809
File No. EB- 07-TC-981

NAL/Acct. No. 200932170961

FRN: 0018740506

NOTICE OF APPARENT LIABILITY FOR FORFEITURE

Adopted: April 30, 2009 Released: May 1, 2009

By the Chief, Enforcement Bureau:

INTRODUCTION
In this Notice of Apparent Liability for Forfeiture (“NAL”)1, we find that One Stop Motors, Inc. (“One Stop Motors”)2 apparently willfully or repeatedly violated section 227 of the Communications Act of 1934, as amended (“Act”), and the Commission’s related rules and orders, by delivering at least one unsolicited, prerecorded advertising message to at least one consumer.3 Based on the facts and circumstances surrounding the apparent violation, we find that One Stop Motors is apparently liable for a forfeiture in the amount of $4, 500.
BACKGROUND
Section 227(b)(1)(B) prohibits any person from initiating “any telephone call to any residential telephone line using any artificial or prerecorded voice to deliver a message without the prior express consent of the called party, unless the call is initiated for emergency purposes or is exempted by rule or order by the Commission.”4 Section 64.1200(a)(2) of the Commission's rules provides exemptions to the prohibition for calls: 1) made for emergency purposes; 2) not made for a commercial purpose; 3) made for a commercial purpose but “not including or introducing an unsolicited advertisement5 or constituting a telephone solicitation”;6 4) to any person “with whom the caller has an established business relationship7 at the time the call is made”; or 5) “made by or on behalf of a tax-exempt nonprofit organization.”8
On March 9, 2007, in response to one or more consumer complaints alleging that One Stop Motors had delivered unsolicited, prerecorded advertising messages, the Commission staff issued a citation9 to One Stop Motors, pursuant to section 503(b)(5) of the Act.10 The staff cited One Stop Motors for delivering one or more unsolicited, prerecorded advertising messages to a residential telephone line for car sales services, in violation of section 227 of the Act and the Commission’s related rules and orders. The citation warned One Stop Motors that subsequent violations could result in the imposition of monetary forfeitures of up to $11, 000 per violation, and included copies of the consumer complaints that formed the basis of the citation.11 The citation informed One Stop Motors that within 30 days of the date of the citation, it could either request an interview with Commission staff, or could provide a written statement responding to the citation. One Stop Motors did not request an interview or otherwise respond to the citation.12
Despite the citation’s warning that subsequent violations could result in the imposition of monetary forfeitures, we have received an additional consumer complaint indicating that One Stop Motors continued to engage in such conduct after receiving the citation.13 We base our action here specifically on a complaint filed by a consumer establishing that One Stop Motors continued to deliver one unsolicited, prerecorded advertising message to a consumer after the date of the citation.14
Section 503(b) of the Act authorizes the Commission to assess a forfeiture for each violation of the Act, or of any rule, regulation, or order issued by the Commission under the Act, by a non-common carrier or other entity not specifically designated in section 503 of the Act. The maximum penalty for such a violation is $11, 000 for a violation occurring before September 2, 2008, and $16, 000 for a violation occurring on or after September 2, 2008.15 In exercising such authority, we are to take into account “the nature, circumstances, extent, and gravity of the violation and, with respect to the violator, the degree of culpability, any history of prior offenses, ability to pay, and such other matters as justice may require.”16
DISCUSSION
Violations of the Commission’s Rules Restricting Unsolicited Prerecorded Messages
We find that One Stop Motors apparently violated section 227 of the Act and the Commission’s related rules and orders by delivering at least one unsolicited, prerecorded advertising messages to the consumer identified in the Appendix. This NAL is based on evidence that a consumer received an unsolicited prerecorded message from One Stop Motors after the Commission staff’s citation. The prerecorded message advertises a car sales service. Further, we find that the unsolicited, prerecorded message at issue here was not made for any emergency or non-commercial purposes, and was not on behalf of a tax-exempt, nonprofit organization, but was commercial in nature and included an unsolicited advertisement or constituted a telephone solicitation. In addition, according to the complaint, the consumer neither had an established business relationship with One Stop Motors nor gave One Stop Motors permission to deliver the unsolicited, prerecorded message.17 The prerecorded message at issue here therefore falls within the definition of an “unsolicited advertisement.”18 Based on the entire record, including the consumer complaint, we conclude that One Stop Motors apparently violated section 227 of the Act and the Commission’s related rules and orders by delivering one unsolicited, prerecorded advertising message to one consumer.
Proposed Forfeiture

We find that One Stop Motors is apparently liable for a forfeiture in the amount of $4, 500. Although the Commission’s Forfeiture Policy Statement does not establish a base forfeiture amount for violating the prohibition on delivering unsolicited, prerecorded advertising messages to a residential telephone line, the Commission’s Enforcement Bureau has found these violations to be similar in nature to violating the prohibition against using a telephone facsimile machine to send unsolicited advertisements.19 The Commission has previously considered $4, 500 per unsolicited fax advertisement to be an appropriate base amount.20 We apply that base amount to one apparent unsolicited, prerecorded advertising message violation. Thus, a total forfeiture of $4, 500 is proposed. One Stop Motors will have the opportunity to submit evidence and arguments in response to this NAL to show that no forfeiture should be imposed or that some lesser amount should be assessed.21
IV. CONCLUSION AND ORDERING CLAUSES
We have determined that One Stop Motors, Inc. apparently violated section 227 of the Act and the Commission’s related rules and orders by delivering at least one unsolicited, prerecorded advertising message to the consumer identified in the Appendix. We have further determined that One Stop Motors, Inc. is apparently liable for a forfeiture in the amount of $4, 500.
Accordingly, IT IS ORDERED, pursuant to section 503(b) of the Act, 47 U.S.C. § 503(b), and section 1.80 of the Rules, 47 C.F.R. § 1.80, and under the authority delegated by sections 0.111 and 0.311 of the Commission’s rules, 47 C.F.R. §§ 0.111, 0.311, that One Stop Motors, Inc. is hereby NOTIFIED of this APPARENT LIABILITY FOR A FORFEITURE in the amount of $4, 500 for willful or repeated violations of section 227(b)(1)(B) of the Communications Act, 47 U.S.C. § 227(b)(1)(B), sections 64.1200(a)(2) of the Commission’s rules, 47 C.F.R. § 64.1200(a)(2), and the related orders described in the paragraphs above.
IT IS FURTHER ORDERED THAT, pursuant to section 1.80 of the Commission’s rules, 22 within thirty (30) days of the release date of this Notice of Apparent Liability for Forfeiture, One Stop Motors, Inc. SHALL PAY the full amount of the proposed forfeiture or SHALL FILE a written statement seeking reduction or cancellation of the proposed forfeiture.
Payment of the forfeiture must be made by check or similar instrument, payable to the order of the Federal Communications Commission. The payment must include the NAL/Account Number and FRN Number referenced above. Payment by check or money order may be mailed to Federal Communications Commission, P.O. Box 979088, St. Louis, MO 63197-9000. Payment by overnight mail may be sent to U.S. Bank – Government Lockbox #979088, SL-MO-C2-GL, 1005 Convention Plaza, St. Louis, MO 63101. Payment by wire transfer may be made to ABA Number 021030004, receiving bank TREAS/NYC, and account number 27000001. For payment by credit card, an FCC Form 159 (Remittance Advice) must be submitted. When completing the FCC Form 159, enter the NAL/Account number in block number 23A (call sign/other ID), and enter the letters “FORF” in block number 24A (payment type code). One Stop Motor will also send electronic notification on the date said payment is made to Johnny.drake@fcc.gov. Requests for full payment under an installment plan should be sent to: Chief Financial Officer -- Financial Operations, 445 12th Street, S.W., Room 1-A625, Washington, D.C. 20554. Please contact the Financial Operations Group Help Desk at 1-877-480-3201 or Email: ARINQUIRIES@fcc.gov with any questions regarding payment procedures.
The response, if any, must be mailed both to the Office of the Secretary, Federal Communications Commission, 445 12th Street, SW, Washington, DC 20554, ATTN: Enforcement Bureau – Telecommunications Consumers Division, and to Colleen Heitkamp, Chief, Telecommunications Consumers Division, Enforcement Bureau, Federal Communications Commission, 445 12th Street, SW, Washington, DC 20554, and must include the NAL/Acct. No. referenced in the caption.
The Commission will not consider reducing or canceling a forfeiture in response to a claim of inability to pay unless the petitioner submits: (1) federal tax returns for the most recent three-year period; (2) financial statements prepared according to generally accepted accounting practices; or (3) some other reliable and objective documentation that accurately reflects the petitioner’s current financial status. Any claim of inability to pay must specifically identify the basis for the claim by reference to the financial documentation submitted.
IT IS FURTHER ORDERED that a copy of this Notice of Apparent Liability for Forfeiture shall be sent by Certified Mail Return Receipt Requested and First Class Mail to One Stop Motors, Inc., Attention: Rob Wilder, 2950 South Rancho Drive, Ste 200, Las Vegas, NV 89102.
FEDERAL COMMUNICATIONS COMMISSION

Kris Anne Monteith

Chief, Enforcement Bureau


as seen on http://www.fcc.gov/Daily_Releases/Daily_Business/2009/db0501/DA-09-991A1.doc.

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