Complaint Rating:

In December 2008 my husband had a heart attack. In January when things calmed down and we were ONLY thirty dates late, we called Wells Fargo to let them know that it was a temporarty problem. At that time, they offered us a repayment plan. About one hundred dollars would be added to the existing mortgage payment until the arrears was paid off. Two weeks later, our mortgage payment was dropped by almost one hundred dollars from tax exemptions but the repayment amount stayed the same. Then we were paying two hundred dollars on the repayment amount. Another two or three weeks past when I noticed that the intitial amount I gave them to start the repayment process, as well as the additional amount above the standard mortgage amount was not being applied to anything. When I called them back, they told me then that do not accept less than a full months payment and that anything above that goes into suspension until there is enough to pay an entire months mortgage. We would have liked to know that in January, not March. Because we were not making a regular mortgage payment, we had to call them every month and make the payment by phone, which cost five dollars more than paying on line. In April I realized that the "Repayment Plan" that they had put us on was running us almost 57 days late every month. I called again and made the partial payment to catch up on March's payment and they still wanted the initial repayment amount (now only 20 days late on current due) and was told that I could not cancel the plan, only they would cancel it if the full repayment amount was not recieved by the earlier agreed upon date. So running two or three weeks late, plus the late fee, is not a hundred dollars less than the repayment amount and the catch up will be corrected June 2009, not January 2010. Plus I will not be over 30 days late for over a year. These people lie and omit information to make it look like they are trying to help. Don't believe a word they say.