Omaha Steaks
reviews and complaints

Please be advised that my wife and I have been extremely disappointed the last few times with the quality of Omaha steaks we have ordered which has been far from what we have grown accustomed over the past 30 years. Even more disappointing were the butchers cut top sirloin steaks my wife recently purchased from a local Omaha Steaks store in Schaumburg, IL as they were extremely chewy and not edible for the most part where the majority of meat was thrown down the garbage disposal. Needless to say, I feel this to be inexcusable and no different than throwing money down the garbage disposal. Moreover, I couldn't help but notice the overwhelming number of negative reviews online pertaining to Omaha Steaks. This in turn appears to support my perception of the quality of your steaks as it doesn't seem to be what it used to be. What say you?

ORDER DETAILS
Order Number: M0916032DQKK
Customer ID: ONL-[protected]

Recently this order was delayed because payment for an add on (chicken slices) hadn't been authorization for a $28 payment by credit card hadn't been received.
In checking with my bank, they show no request for payment by Omaha Steak for that amount.
Therefore not having this order delivered by Sat. 6/18/2021 means I won't be able to enjoy the meal as panned for Fathers Day on 6/19.
The order is not due to arrive now until 6/23.
I had to cancel the add on
Order for the Chicken because you failed to correctly submit the request for that part of the order to my credit card.
I have worked with the same bank and credit card for over 26 years and this is the first time anyone has had a problem getting proper authorization.
This is very disappointing, especially since it was for my Father's Day meal,

Sent from my iPhone
Tony Pino
[protected] cell
[protected]@icloud.com

Gentlemen: This to inform you that I have been your customer for more than 20 years, and I always loved the quality of the steaks.
My issue here regarding Ribeye Steaks that I received in the last 3 purchases. The last one mentioned as above was terrible.
Hard, no taste at all, it was not an oblong steak, it looked like to me more than a trimmed New York Strip . I had to pay for 4-80z Ribeye $99.00.
When a placed the order I discussed with customer's service representative, I told her exactly what I wanted. When I receive the shipment just looking at the steaks, unfortunately were not what I use to receive long time ago .
Mr.Simon what happened to the nice and beautiful oval Ribeye Tenderness, Rich flavor, marbling with a little fat inside creating juiciness and testier?. How I can I get some of them?. In the past I also tried your Crown steaks, but I prefer Ribeye. I must conclude that I have been lately very disappointed of the meat you sell, the quality is no longer there.
Further more, I paid a visit to a local butcher shop, and I immediately realized that your steak are not longer at par for what I can buy and even cheaper.
It is not my habit of making complaints, but in this case considering what I pay for your last Ribeye, I will better off and change supplier.
Looking for your comments.
Best Regards
Giovanni Sammarco
#102153

I placed a large order for various products about a couple of months ago, and have kept it all frozen in my freezer. I decided to cook the meatballs last week, gave one to my dog and ate one myself at the same time, WE BOTH IMMEDIATELY THREW UP! I've never had this happen in my entire life; obviously they were somehow tainted. Last night I cooked my first hamburger patty which was tough and seemed overly processed, so only ate about half of it, and threw the rest in the trash as I was leary of feeding it to my dog. About an hour later started feeling nauseous, this morning I woke up with diarrhea. I also felt sick after eating the Shepherd's pie, and threw it away as well. Not sure if they are using preservatives or other chemicals, but not happy at all with their products! The only product that seemed ok was the french fries and twice baked potatoes.

I ordered a package for my son as a Christmas present and the cooler was waiting outside his apartment door when he returned from work. He and his wife said this was some of the best meat they'd ever eaten so I decided to order for them every month. The following order had to be resent several times. Once, it was sent to 601 James st #615 which is wrong so I corrected Omaha and advised them that 615 James st #601 is my son's address. FedEx failed to deliver the replacement box claiming no one was home when my son was home all day. In fact, I was in the phone with him during the delivery time frame. FedEx delivered the spoiled box 2 days later. Omaha delivered once more, this time successfully. Omaha's reps were predominantly courteous and helpful but I spent several hours on the phone over these issues. Last week I decided to give Omaha another chance and placed an order on 2/5. I triple checked my son's address before I placed the order because of the previous issues. I received an order confirmation email over the weekend and immediately noticed that the address was wrong. Someone at Omaha must have tried to be helpful and cut and paste from the previous order which changed the address. I was able to edit the delivery info in this email and I corrected it. I called Omaha Steaks customer service this morning to verify and confirm that the change had been received. I spoke to Melanie who said "I don't see how that could happen ..." My interpretation of that comment is that she doubts the veracity of my statements. There's no way an employee could make a mistake so it must be my fault. She has no reason whatsoever to accuse me of lying . What would be my purpose? Since I don't entertain those baseless accusations, I disconnected the call.

My sister sent me a gift pkg. for Christmas that included chicken fried steak.
I had never eaten that before. I followed the recipe just as it was written. I HAVE NEVER TASTED ANYTHING SO HORRIBLE IN MY LIFE. THEY WERE SO PEPPERED DOWN THAT THEY BURNED MY TONGUE. THE MEAT WAS SUPPOSED TO BE STEAK. IT WAS DIFFERENT FROM ANY STEAK I HAD EATEN BEFORE.
I NEVER DID LIKE YOUR GROUND BEEF PATTIES. WHY DO YOU HAVE TO INCLUDE THEM AS A SPECIAL BONUS>?
I had never eaten red velvet cake before. it was absolutely scrumtious!
I am going to buy a red velvet cake mix and see if I can make it.

Judith H. Khan

I used to be able to order a couple of gifts for Christmas every year, but the prices have practically doubled, can't afford Omaha steaks anymore.

I am beside myself with how I was treated. I began recording him when he got personal by describing my behavior. I was at his mercy for his help for I was out my products and had already waiting 46 minutes on hold. It was awful. I could not take it anymore and I hung up, but not before I collected this information. I was told it would be in a check pending state and that it is under my customer #031782621

Please, can someone call me? I need my food by thanksgiving. I cannot go to a store with covid. I am a loyal customer and need assistance asap!

The supervisor's name was Scott.

To Whom It May Concern; 10/24/20

06/29/2020 I ordered #B5707850ZJKD,
customer # INC-031007406
order # [protected]
for $ 79.99 attached I used my Steak Lovers reward points of 433, to be used off this order called Custom Gift Certificate # 9300
OS wrote, thanks you for ordering from our incentive specialist.
My order never passed processed.
Two weeks after that 07/13/20 I received a glossy fold over
of several small packages, I thought it to be free so I ordered
a 12lb package for my baby daughter's birthday on 07/28/20
Tina Gann order # [protected]
I have talked to numerous customer service representatives on 08/19/20, the last two assured me they would send me credit certificate email for my $79.99 order I never received, they LIED.
I tried to pay for my daughtor's order they said I could not do that!

Would someone whom has authority with Omaha Steaks please look in to this matter and get back to me to resolve this. It has been over 4 months
trying to get this resolved. And you still have my money!
If OS needs my money so bad that they can't honor their order commenitment to a customer, well shame on you.

THANK YOU
[protected]@gmail.com
BOBBIE COLLINGWOOD
342 SIR ARTHUR WAY
CANYON LAKE, TX 78133

The order was placed August 31. Was told it would be delivery in 5 days on September 5. The half of the order was deliver September 12. The 3 bottles of wine was not included. This is unacceptable and messed up my birthday present for my daughter. I was going to order my other daughter and my sons gift with them. Since, I got poor service I will not.

I want to say that this company is not professional, customer service are rude, they over ride you when you are trying to speak. I was promised an order and paid and extra 20 on top of delivery and was informed a day before that they where out of stock! Which let me clarify when I spoke to the supervisor he was the rudest person and said o well sorry!

I received a gift from my parents early several days ago. I was speaking with my parents and the subject came up of the gift they sent. At first I did not want to hurt their feelings telling them I was not happy with the quality of your meat, in particular the burgers.
These patties are the worst Ive ever had. Im a retired firefighter/paramedic of 34 years who cooked for 1000s of firefighter crews.
I know my meat and your patties are sub-par. ...Actually the worst Ive ever cooked and could not eat. After cooking 2 of them I was absoultley stunned at the amount of grease these so called burgers was swimming in...Thats right...Swimming. I understand burgers are to have some fat content for flavor however, the flavor Im seeking is beef not fat. Im sorry to inform you of my experience but feel (and with the request of my parents) responsible for letting you know Im not happy with the lack of quality and can only hope this is an isolated incident.
I must mention the filets, pork chops, apple desserts were excellent.

My parents names are Frank & Bobbie green
I dont have a client number
Date of incident 12/20/19
Resolution; refund my parents the money they spent on my gift as they are retired and on a fixed income.

My name is Glenn Green
[protected]
Im not angry just informing you of my experience
I welcome a phone call if you would like to chat about my experience.
Happy Holidays

On Tuesday, December 3rd, I noticed that Monday offers for orders were being extended. If I ordered that day I would receive Free Shipping, $10.00 off orders over $59.00 and also a $30.00 reward card for each address.
Order Number:
R7697635PSQH
4 Shipments Customer ID:
ONL-[protected]
Just around 7:00 last night (12/3) I received a note saying that there was an issue with my order. "Your order is subject to review and payment authorization before final approval." I looked back at the email from you offering free shipping and $10.00 off some orders (over $59) and saw that in fact I had not been given those perks. I thought that is why you were emailing and sent an email saying that I would call today. I did call.
I just talked to a young man, Tom, who said that I ordered through the wrong ad. I think he was saying that I needed to order by clicking into the exact ad that found in my email. Perhaps I ordered directly via your web site (although I did sign in). I asked him if I could have my free shipping and $10.00 off and he went to ask someone and whomever he asked said "no."
As I am a very good customer and every year order for my nephews and niece and families (plus additional orders most years), I was irked. I asked him to cancel my order and send me confirmation that the order was canceled.
Thank you if you can help me and re-submit the order with the shipping canceled and the $10.00 off for the three shipments that were for orders over $59.00.
Otherwise, of course, please leave the cancellation in place so I won't feel like a sucker!
Sincerely,
Sabra J. Webber

I am researching something besides Omaha Steaks. I have been calling three times now to the customer service for customer service. I spoke with a supervisor her name is Turquoise and she has to be the rudest person I've ever talked to. After ten years of total loyalty I am bailing out. Waiting a week for service is not my cup of tea. Perhaps Warren Buffett's confidence in Omaha Steaks is misplaced.

The MEAT was very defrosted and maybe spoiled the order was missing almost 250$ worth of meet and they had mixed up some meats so I called omaha steak to tell them that my Order was missing items and they mixed up some wrong meats I also explained that the meet was very defrosted The custmer service representative I spoke his name (Rehent )he asked me if the meet was cold to the touch I said no he I explained to him it was pretty defrosted at this poor (Rehent) asked me to dispose of meet because if could be spoiled and it could have bacteria and offered to send us a new patch I said sure so he put us on hold for like 15 minutes while I was waiting on the phone my wife got really discouraged with the shipment of meat we got told not to order it again now maybe when we come back from the vacation I ok when (Rehent )got back to us I explained to him that we are a little discouraged because the meat we received was spoiled we asked him to leave it in our order history so if we decided to order again I don't have to spent 4 more hours putting meats together and we would arrange for over night or 2 day shipping next time we order he agreed and said that refund should process with 3 to 4 days and that I should be getting an email for refund on my American Express card i asked (Rehent) if he wants me to mail back the meat said no they don't take back spoiled meat

I thanked him and waited for the email I never received the email but I called to ask about my email around 6:03

A representative by the name of Katie answered the phone call I asked about the email she put on hold 3 times then she got back to me asked few more questions then wanted to put me on hold again I asked her why is she putting me on hold all this time she said she taking to her supervisor, at this point I asked her what Is going on she Rudely told me she is communicating with here supervisor I asked her I called in to ask about my refund email and you are interrogating me to her supervisor I asked to transfer to her supervisor instead of playing circle jerk she got really really rude I had to hang up the phone

Then 30 seconds later I get a call a lady by the name jenni very very rudely and Viciously asking me in a very higher ton on voice why am asking for a refund I explained to her because the meat was spoiled and that I had spoken to some earlier and that I spent almost half a day trying to get a hold of omaha and this issue resolved I asked to read The notice and that I was calling to ask about my refund email and am really tired to explain this all over again and go over the meats I didn't receive with order she got like a witch on the phone and started to tell me if you don't explain to me right now what's going on again am going to stop this refund because your kind and stoped and you won't get a penny back yelling at me very very loud and aggressive So at this point I knew my accent is why they are treating me like this and I hanged up the phone.

Called back spoke to the representative Jessica

I asked for a supervisor

Josh took my call he said he was the manger I explained to him what just Happened he apologized and assured me that they are processing payment so i called today after 8 days to see what happened to my refund Moe the representative told that I have to call my bank to Dispute charges and that they are not going to give me a refund so I asked to speak to manger Johnny took my call said he was a supervisor and basically to go pound sand

Am going to complain to who ever regulates these stupid bunch of crooks company called Omaha i advise you not deal this company Oder from

Kansas City steaks or

Chicago steaks

I will be filling a formal complaint against this company for how they lied and played and lied to and gave me aggravation for a good period of time

after a decade of ordering food i was told a 10.99 fee could not be waived for an order to arrive at a disabled persons home at 19 dec.
i was ready to pay for a huge order as i do each year.
being military this made no sense to me.
i cancelled my other 5 orders and will NEVER use this company again.
spoke to two supervisors who were useless.
u have lost my long term business
this is ridiculous

Ordered product for "Fathers Day Special" It was shipped to the wrong town. When I discovered it I contacted them and they said they would fix it. But contacted me later asking if I could do it instead. It took three times with UPS to get it corrected and the product was ruined when it got there. Not fit for dog food my mom said. I tried to work this out with their customer service but never got the same person twice and an email saying the person who was going to resolve this was out and every week it is a different story. They do not get back to you worse than sorry customer service. Very dishonest company. BUYER BEWARE!

Pleased order for my boss (brand new employee) for the holidays. Ordered on Dec 16th and order to be delivered by 12/21/16. Worst tracking (lack of) capabilities I have ever seen!

On 12/22/16, speaking to my boss and asked did you get a package? No, pleasantries and said he would text me when he recieved it. Prompts me to call on the order. Speak with a woman who says she doesn't know what happened to the orde (I kid you not) and says she would send a note of excuse to my boss if I would like. What? No, just deliver the product.

Call the next day to gain an update. I speak with a Supv Dan, who guarantees me delivery by Christmas ( well with not other options as it is 2 days before Christmas).

Several calls generated by myself never them, still we are waiting for a call back from their dealer.

Now January 9, 19 days post proposed delivery date. I email asking again where is the order. They email me telling me that they have go ahead and cancelled the order! What?!

Do Not Ever Buy From This Organization of Misfits!

In november 2016; my husband & I called to place (Our first time ever) order. We were pressured into the upgrade for free shipping. What we received appalled us. Garbage! Absolute garbage. The filet mignon that is pictured in their ads (Mailers and tv) is nothing... I repeat... Nothing like what we received. The 'filet mignon' (If that what it was) was thin with connective tissue & a bolt of white fat in the middle. I wager we were probably eating kangaroo! I called & complained and they sent us a replacement order. You guessed it... More crap... Same terrible meat.
The chicken fried steaks in the package deal were nothing more than 'mystery meat' in a salty breading! The meatballs were made of the same mystery meat... But if you needed a rubber ball... You were in luck... I guess. Awful. The "gourmet" hamburgers were not the big, thick burgers they show you in ads. They were greasy, thin & brownish patties. No taste at all. So, save your money folks! Once upon a time this company had a good product... Decades ago... Now... Forget it. I intend to spread the word! Do not buy anything from omaha steaks!

They bombard you with emails and mail showing major discounts. Then when you order they will tell you it does not qualify for many products. So to me it is an attack on consumers with Bait and Switch tactics. I would only recommend to everyone who reads this to never buy anything from Omaha Steaks and use your local grocery store where you can talk to a manager if you have question. Omaha Steaks is nothing more than fraud by overcharging millions of dollars to consumers who are told one price and then magically it increases dramatically because the discount doesn't apply to many products even though they word it in the Ad like it does. RUN from Omaha Steaks and do not become the next rip-off victim of this scandalous operation.