Olive Garden
reviews and complaints

I ate at Olive Garden in Chillicothe, Ohio tonight for the last time. I was informed that they no longer have Caesar Salads...what the hell are they thinking! That was the only reason I went there, they were the best Caesar Salads I have ever had. They have lost a valuable customer...I don't know who made this dumb ### decision, but they should seriously reconsider what it has cost them!

Four of us ate lunch ( 1:30 ) there Sunday 7/10. We ordered drinks asked for water with lemon - NO lemons came. The third time she brought them. We ordered an appetizer asked for 4 plates ( 3 times ) never did get them -we used the salad bowls (no bread plates on the table). We ordered one meal with Traditional Sauce ( which was fine ) the other 3 with MEAT sauce. We all got Traditional Sauce. We told the waitress and her response was and I quote " I heard Traditional and that is what you have". Two of us corrected her - yes on ONE only. She said she could redo the order (after we waited over 30 minutes for our food) we said no thanks - she said she would get a small bowl of meat sauce on the side. Which would have fine, however she brought out more Traditional sauce. She put the grated cheese on a plate with no spoon, did not ask if we wanted more salad, bread, water etc. She did ask if we wanted dessert. She did apologize for the errors - but didn't do much to correct it. The bill was over $65.00 and the service was terrible. My boyfriend tipped her much more than I would have, he said " it was obvious she was either new or having a bad day or both" What ever the excuse was, it sure far less than a pleasant dining experience.
I used a $25.00 gift card for part, put part on his Credit Card and put part on her Credit card.
I am letting you know about this -so you can fix the problem. If you don't know you can't fix it.

I went in to the bar to pick up my to go orders at the Palmdale, CA store location. I had a coupon on my phone for free desserts, which seemed to greatly irritate the bartender, Grant. I showed him the coupon and he took my entire phone over to the cash register! I asked him repeatedly to bring back my phone, but he just ignored me until he was finished entering in the code. When he got back with my receipt and phone, I informed him that taking my phone and ignoring my repeated requests to return it, was not appropriate. He just argued with me stating that he needed the code to process the discount. I tried to explain to him that taking someone's phone is like taking their wallet. He seemed not to care at all, he just argued his point! I asked for the manager, which was standing next to him in the bar the entire time, listening to this debate and NOT assisting the situation! I asked him why, as a manager, he did not step in when he heard his employee's rude behavior to a customer? He stated that he would not reprimand his employee in front of the customer. I told him the appropriate action he should of taken was to excuse his employee and directly assist my concern. I asked for his name and the bartenders name and told him I would be contacting Corporate. Erik Alexander, Manager and Grant, bartender need to be retained on customer service!

5/9/2016.
I was shocked to find out that you do not give discounts to service members.
I will never visit olive garden. At my next american legion and disabled veterans meetings I am going to let them all know that. We fought so that you people can have a business and yet you do not even appreciate it.
The only restaurant that I have visited in over the last 2 years that do not give 10 percent discounts for us service people.

The service we received today at the Polaris location was terrible to say the least the waiter was a black gentleman that seemed to be more interested in flirting with fellow waitresses and forgetting customers 1st the chicken cocci was just broth after a 10 minute wait we had to waive him away from girls and told him about the problem and he said he would do better dipping next time and didn't offer a different bowl, the 2nd thing he forgot to get our soda then he had to be flagged down for refills and 3rd he forgot our entree we had to remind him his favorite answer or saying was "sweet" I could go on and on but we eat at Olive Garden at least one times week and this is the first problem in several years but it was inexcusable and frustrating I think the young man needs training and a supervisor that oversees and corrects the flirting issue. I hate to complain but I think it was a ongoing problem with others that will hurt a good restaurant.

I am extremely disappointed by the strawberry shake that we ordered as part of the order. We found a human nail in it and we had to throw it. Unfortunately we were not near the store and took the train back to jersey city, else we would have definitely shared it with the store. It was a human nail as if someone bit it and thew it in the shake. I visited the store with my wife, and she threw it when it came into her mouth through the straw. We are never going to visit the store again and feel extremely disgusted that we were subjected to such an experience and a serious health hazard.

We expect a serious follow up action to be taken in this regard. The check/receipt details are as follow:
Store: Madison Square Park
Date: 02/06/2016
Time: 7:04 pm
Host: Michelle
Check No. 58

Olive Garden has always been good food until yesterday in Evansville In. was so very dissappointed in salad as it was pre-packaged and breadsticks were cold when served, no butter and seasoning as in the past. Overall it was really really bad!

Olive Garden

Olive Garden Contacts & Informations

Posted: 2016-01-29 by Reviewer46142

Claim to be family oriented

Complaint Rating: 0 % with 0 votes

Contact information:

Phoenix, Arizona
United States

Olive Garden claims to be family oriented. However, when an employee wins an award they do there best not to include there families. If its in another city they only invite the employee and higher management. They do no include the children or spouses who have supported the employee to succeed and better the organization . Another example of a corporate company claiming to be family when reality its there own interest there looking for.

I have been to this restaurant three times and I don't guess I'll ever return. The first time I think they forgot about us. And hour after being seated, which was right away as they were not that busy, we got our food. It was cold and literally stuck to the plate. The manager made it right and gave us a gift card. We returned after about a year and used the gift card and everything was just fine. We went there for lunch today and we're back to being forgot. We got drinks then our server disappeared. After a half an hour we went up to pay for our drinks and go somewhere to get a meal and the manager was horrified and gave us a gift card but I don't think I'll ever go back there. I really don't want any resolution, return, or repair. I just want to let the world know how bad this place is.

Recently my friends and I visited an olive garden in arlington heights, ill and we paid our bill and a few minutes later our waiter (yoeshe) returned and asked if everything was ok, his tip was not the desired amount he wanted, so he expected more of a tip, so we were very upset and left him a little bit more. since when do waiters complain about their tips?

I had lunch there with a friend today. the salad was drowned in dressing and the lettuce was not fresh..we returned it...my spaghetti and meatballs took forever to come, and when it arrived, it was cold and dry...I did not want to bother the waiter again, as he was the most pleasant guy..He did everything we asked...my friends got the chicken cacciatore that was burnt. She had two bites and we asked for the check . I was also irritated when I got my bill that there was a $2.99 charge for using the kiosk to play a game...We had no idea it cost anything... I tipped the waiter 25% because it was not his fault...but our lunch was 37.00. I personally think that a refund should be issued, or a complimentary dinner for two...I have not been for a while and I cant tell you how disappointed we were. Jan Vrotsos

We have been dining in Poughkeepsie Olive Garden few times now, and three times we have had a bad experience with the kitchen. We kept giving another try, but tonight was our last visit since it was few times we have had experienced an hour in a half delay in our food, and still after that time the food was not ready. Coming over with kids you want to come to a restaurant and get food as soon as possible to feed kids and not wait for almost two hours for food, and after managers come and apologize and still no food. Terrible place, never go back there again.

Yesterday on October 10, 2015, my husband and I were going for a pleasant dining experience. But in the words of comedian Jay Leno, do not use fine dining experience in the same sentence with Olive Garden and we will never return. First the waitress Jenn W was the most rude waitress I have ever encountered. Just because she hates her job, why should paying customers have to suffer? She walked up to us and did not welcome us. and then she just said, "Take your order?" We told her what drinks we wanted. She returned and I asked for a separate salad. I told her all I wanted was a salad with lettuce, tomatoes, and croutons. My husband asked for a regular salad. She brought back one salad with dressing and the rest of the ingredients in a separate bowl. I said never mind. My husband said no I understood you wanted a separate salad, why couldn't she understand. So she did go back and brought my salad. My husband ordered a shrimp appetizer and the soup & salad. It took 20 minutes for her to bring the soup. She never stopped to ask if he needed another soup. He never got the shrimp. After 45 minutes she brought my pizza with chicken. She explained the kitchen was backed up. After getting the pizza, we never saw her again, until I asked another waiter to bring the check. If this is how you run your establishments, it is not unusual you are losing business. Olive Garden will probably never see this letter, but at least I feel better. Thanks for listening. Mary &Greg Rodriguez P.S. My husband threw up last night and we suspect food poisoning on top of a horrible experience.

My wife and I regularly dine at the Olive Garden's two locations. One in Montgomery, AL, the other in nearby Prattville, AL. Two weeks ago, we took advantage of your Buy One, Take One, as we had done at least a dozen times before. On every occasion, I would order the spaghetti entrée and would add meatballs and or sausage for additional charge. My wife would order Fettucini with chicken, at additional cost. Upon receiving our Take One option, we would get the same meal, to include the meat options. Two weeks ago, at the Montgomery, AL location, we ordered the same. Only this time, they charged me for the additional meats in both entrees on our Take One option. I complained about this, stating that I had upgraded our orders before and received the Take One Option at no additional cost. The female night manager said that they had to charge me for the extra "protein." I told her that we had taken advantage of this offer many times at both locations. The difference was about $6.00. Essentially, she said everyone else was in error when they gave me the upgraded order to go. I think she was wrong. In any effect, I paid the difference, but I would like to know the actual policy on this. If you purchase this deal with an upgrade, do you get an upgraded order to take with you? If you do, the Montgomery location needs some coaching.

Me and my friend was seated the waiter took our drink order and then about 10 min later he brought our teas and we ordered and ask for some bread sticks and waited for 15 mins no bread sticks and our salad come out after our food that was not what we ordered and still no bread sticks and so he took the food back to have it fixed and bought the food back out and then we got bread sticks the food was cold he never ask if wanted cheese on our salad are our food and we ask for some more tea and never got it then our bill was wrong he was charging us for both main dishes but we had him take it off the bill. I have never had been in any olive garden and had service like that before it was bad so I want be back for a while.

I Dined at the bar at the Hyannis, Ma location yesterday. The dishes were dirty. The silverware was dirty. The wine glass had an odor. The salad was wilted. The soup was OK, but I was already weary of the state of the other serving ware. The staff was incredibly unprofessional and the carping between them was not amusing. The bartender was actually massaging another much younger staff member in the bar area directly in front of me. The whole experience left me queasy. Is this really what your establishment has become? Very disappointing!

The Olive Garden at the shops of Allen was once a go-to. I just WALKED after yet another evening of OBNOXIOUS service, this time at the hands of business-card-to-the-far-right manager Angelina Diaz.

Our last meal was comped after a reportedly newbie server "Meghan" took clueless to a new level. The restaurant was EMPTY and we couldn't beg this girl to leave her chat-post by the kitchen to beg for food. We were at Olive Garden an hour before we received our melted cheese and toast. I'm no chef, but I can melt cheese and make bread turn brown. The GM, Ron Burke, came to our table to accept responsibility for the nightmare of an evening and graciously take the blame for their inability to produce toast: "We put it through three times, it wasn't just right." At any rate, the evening was horrific enough for them to comp the check. I would have gladly paid double for a pleasant evening.

Tonight, we made it PERFECTLY CLEAR to the front that we did NOT want Meghan. They seated us and one of our regulars...a charming waiter...came to our table to take our order. Meghan was in her usual position, chatting it up with another (usual) waitress.

Did I mention we are SERIOUS regulars?

So, after we ordered tonight, MEGHAN came over to tell us that she knew we'd already given our order, but she'd be taking care of us. We asked for a manager.

Enter (eventually) Agelina Diaz, smug, loaded with attitude and (in all seriousness) wearing pants tight enough to verify her underwear brand. Advising me this was the first time she'd met me...we've eaten there every other night on particularly busy weeks...she went on to be such an condescending *** that we chose to go to the front, request our check and leave.

Not satisfied to leave completely destroyed alone, she followed me to the front and said, "All fed up then?"

"There's a reason I didn't ask for you, " I replied, then reitterated my request for the check from the innocent employee manning the front.

"Okay, well that's FINE with me..." she started, flipping her hair back with hrand drama.

"I didn't ask you, " I replied.

Suffice to say...I'm done. When I get finished sharing this story, I'll drive across town to Kenny's, where they DO know my name and treat me with the respect any customer should deserve.

Plus...they hire competent servers and the food rocks.

2 adults and 3 children, 05/12/15 sat down at table and waitress immediately offered sample of roscato wine, she poured small amount in glasses already on table. I took my sip and felt something going around my inner lips, I could not swallow and was obviously distressed holding wine in mouth I took out what was in my mouth other than wine and put in in front of me on top of the menu and it was a live spider that was in my mouth! I freaked out but was very very calm, I do not like to make a scene. She said she would notify the manager. We ordered and the manager said she would give us an appetizer, we declined we didnt want one. I could hardly eat anything and most of it I had to spit out because I was freaked out and still am. Have been vomiting over and over and it has been 24 hours, cant eat anything because every time I even think about food or eating I think of how that spider felt in my mouth and get sick all over, no appetite it is horrible.. I am furious. The manager then shows up after we had started to eat our food and said wow you got your food fast I brought this appetizer plate and had a huge plate of fried mozarella and chicken strips things. We refused and then she had the nerve to like show it to the kids and say do you want these. Now I am really mad, you do not go above a parents wishes and ask the kids so you can "cover" a live spider in someones mouth! I was a vegetarian years ago and it takes alot for me to eat meat, and I get a live spider in my mouth. I havent been a strick vegetarian in years, but eat more like one that like a meat eater. Then she did take off my entree, but we paid $8 x2 for wine! And everything else. I am furious and am not satisfied with my outcome at all and I am not thru with this! [protected]@yahoo.com ck#59180