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Olevia tv, City of Industry, California Complaints & Reviews - tv wont work, they exchange and same issues

Olevia tv Contacts & Informations

Olevia tv

Posted:    Mareen

tv wont work, they exchange and same issues

Complaint Rating:  80 % with 41 votes
Contact information:
Olevia
City of Industry, California
United States
My tv packed up on me within the yr it was purchase, they replace it and i had the same issues. The tv is in my guest bedroom so its hardly used so i dont understand how i have the same issues. All the company does when i call them is take my number and say they are going to call back. I am still waiting. Dont buy olevia tv, its the worst brand i have ever purchased, even the remote for the tv sucks.
Comments United States TV, Music & Video
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Olevia tv - Terrible experience


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 1st of Mar, 2009 by   Problemsolver +2 Votes
I would like to know what size TV Mareen is referring to here. We are having a major issue dealing with Syntax Brillian (Olevia) and are considering a class action lawsuit if we can get more details. Anyone/everyone please respond with issues and any photos Olevia may have sent you of a damaged TV via e-mail. I think there is something fishy goning on with them. They are having too problems with their TVs, specifically with the mother boards, and they are 'coning' the consumer into sending TVs back, claiming they were damaged during shipping, and refusing to replace the item. They pay for shipping back to them so they can cover their asses and as a result the consumer cannot get their own insurance on the item to cover it. They call out UPS to do an inspection well after they receive the TV and UPS says it is not their problem.
This a a bid scam because Syntax cannot afford to fix all the problems with their products because it will put them out of business. Think about it - the replacement TV they sent Mareen (surprised they did send one) had issues too. They say in their warranty that TVs 32" and larger are serviced in the home. Our TV was a 37" and demanded that we ship it back to them because the part it needed was backordered, so they say, and they will simply send a new TV once they receive the bad one. They just wanted the TV back so they can start their scam with us. We would like to help this company go out of business. Please send your issues and photos to rlarocque1@cox.net. Remember that the photos need to be ones that they sent you. We think they are sending photos of the same damaged TV to more that one consumer. If you are having a problem and are presently dealing with them at this time please ask them to send you photos of the damage. We may be surprised what we see.
 1st of Mar, 2009 by   Problemsolver +1 Votes
Syntax-Brillian (Olevia) filed for bankruptcy in July of '08. Now we understand why they are not doing any warranty work. They have little money, owe suppliers more money than they have, and have no choice but to screw the consumer. If you have a problem with an Olevia Tv that is still under factory warranty you will have to pay someone to repair it IF they can find the right part. You will have no other choice. I hope they go out of business altogether. Their customer service is horid but now I understand the reason their employees have a crappy attitude (at least the Level II support).
 16th of Mar, 2009 by   russell 0 Votes
I myself are having problems with my OLEVIA 747i 47"LCD HDTV.
If there is a class action lawsuit i would like to know about it.My e-mail address is
 8th of May, 2009 by   Frazzled 0 Votes
I too have had considerable issues. Tuner 1, 2, and now 3? This last episode I actually paid for a new tuner, I highly suspect rebuilt. They shipped it and I installed myself, pretty simple however, now again same issue...TV powers up, you get Olevia screen logo and then the TV goes blank. Down loaded firmware upgrade however, no USB!?!? Calls as well have gone unanswered. Class action sounds great but if they are going bankrupt???? Horrible experience as the TV is in my office/work-out den!
 2nd of Oct, 2009 by   msrobinson2120 0 Votes
I have a OLEVIA 432-537 model and I'm receiving some humming sounds from my tv. Anyone else had this same problem? E-mail harrieta_robinson@yahoo.com. Where can we get help from?
 17th of Oct, 2009 by   udoit +1 Votes
I have an Olevia LT26HVX model. Barely even cut it on but when I do, it makes this CRAZY loud noise. And now all of a sudden the picture looks like a photo negative, I cut it off and on but now it appears purple. Whoa!?
 28th of Oct, 2009 by   ivete 0 Votes
I shipped my tv back after many phone calls about a bad power supply. I was told that they would just replace the television and send a new one within a few weeks of receiving the old one. Six phone calls later I finally received an email (with photos) saying that they received my television with a broken lcd, and that they would repair it for $1000. What? So, I sent photos I had taken of the tv being boxed up for shipment without a broken lcd. They said they would get back to me and three months later a brand new Olevia box showed up...with a broken television inside. I sent emails, they went unanswered. I called and got the same run around "disconnect" that I always encountered dealing with them. Any thoughts?
 29th of Oct, 2009 by   the cloud 0 Votes
the company is out of business due to a bankruptcy. Emerson has acquired the company but if you don't know Emerson does not sell TV's anymore
 2nd of Nov, 2009 by   sweascandie2u 0 Votes
My Olevia televisions started with this thing of going on and off..Today it started making this humming sound have not been able to contact the company..Has anybody had any luck contacting the company??? Please contact me at sweascandie2u@aol.com
 7th of Nov, 2009 by   adol1 0 Votes
I have the same problem it goes offffff sunddendly
 11th of Nov, 2009 by   berriestar 0 Votes
My Olevia tv stopped working within the six months of purchased!!! I had the tv in the attic room and therefore, was rarely used. I tried turning it on several times to no avail. I even had my cable company walk me through some repairs, which I was blaming on their box!!! It was useless. I tried to contact the company and was told I had to contact another technician, what technician, the number I was given was a wrong number!!! I have tried everything!!!nothing works!!! I think this was a blind robbery!!! I'm still seeking help!!!
 12th of Nov, 2009 by   Doghouse 0 Votes
We have an Olevia 242T FHD TV and we have had nothing but problems. The problems started after we had the TV for a little over six months. We sent it to a place in City of Industry, California called Amergence Technologies. They are the ones who are "now fixing" these TV's. I also blame Target where we purchased the TV. They don't stand behind anything either. Amergence Technologies charged us to ship the TV to them even though we had "in home repair" for the first year $200. The TV automatically shuts itself off and you have to unplug the thing, wait several minutes and then plug it back in to get the damn thing to work. We were told by Amergence that they had not had any problems with these TV's. They take weeks if ever to return phone calls and will not give you a straight answer. Good luck speaking with them as many of them do not have English as their first language. I see from this site that they are lying. They returned the TV to us but did not fix anything. After having it back for two weeks it started turning itself off again. It also freezes the picture at times. We again sent the TV back to California from Washington State. They "could not find the problem so they sent a "refurbished" TV which is now doing the same thing. If anyone decides to do a class action lawsuit please post it here as we would love to join you. We are out over $800 and we have been fighting with Amergence Technologies for almost four months and we still do not have a TV that works. We have had our cable checked and used other TVs which do not have the same problem so we know it is the Olevia that is at fault. If you purchased your TV through Target (I don't know about other places) you can reach Amergence Technologies at 1-866-965-3842. Their address is 20480 E. Business Parkway, City of Industry, CA 91789. Keep trying if they do not take your call. I have literally been on the phone with them for hours!
 29th of Nov, 2009 by   HDG 0 Votes
My Olevia 37" TV power supply went out after 2 years of use - way too soon. I now can't find a power supply. any suggestions? Need help!
 12th of Jan, 2010 by   325xi 0 Votes
I have the "42 model. 3 days ago, the sound would not come on when you turn the tv on. You have to turn it back off, turn the cable box off, and then turn both on to get sound. Today i was watching tv. Turned it off for a few hours and now it will not come back on. I called the company and was informed today that olevia went bankrupt and i could ship my tv to california...i'm in philadelphia..for repairs. The tv isn't even 2 yrs old..i'm pissed. This tv is a piece of crap...please let me know if there is going to be a class action lawsuit against someone..email to dirt5@netzero.net
 16th of Jan, 2010 by   jet.3734 0 Votes
I also bought the Olevia 242T FHD 42" from Target. Worked fine for a year, and now nothing. I mean zilch. The blue led standby light isn't even on (as it usually is when the tv is off). Done all the simple troubleshooting I know to do and after reading extensively, not to mention everything everyone says here, my odds of getting it done without paying an arm and a leg are slim. To none. My question is does anyone know where I can try and order a power board for this hunk of crap? It pains me deeply to get rid of it when I paid so much for prolly a $50 part that I can replace myself. Any ideas would be great- jet.3734@live.com. Thanks.
 17th of Jan, 2010 by   jmilphoto 0 Votes
We have an Olevia flat screen 37" model #437-s11 (approx. 3-4 yrs. old) Just this morning it shut off on it's own. We checked the AC power cord in the back (thinking the cat knocked it loose) and when we wiggled the cord it started to spark! We unplugged it and tried another power cord which also caused sparking at the connection. After one more attempt we got it to be plugged in without sparking and the tv turned on again. I'm worried that this could be a fire hazard. From what it sounds I got more life out of this box then others, but it's certainly not worth having my house burn down. We'll be shopping for a new one soon. ;-(
 28th of Jan, 2010 by   chadpp4 0 Votes
I have a 26" bought at Target 15 months ago. Now when we turn on the TV we get a gray screen with lines but with sound. Called company they said to toggle on/off switch on the back ten times, then unplug overnight and WALLA! the next morning it worked! Alas when we turned it on later in the day Gray screen. So i left it on and it seems that in about 20-30 min. it clears up and everything is fine. So any time we want to watch a show we have to turn it on at least 30 min. early. Total pain in the arse. Also kids lost remote and can't find a universal one to work. Any suggestions?
 5th of Feb, 2010 by   RosaRitchie 0 Votes
I have a 37 inch olevia that I bought a little of two years ago. Now the tv has a wierd green hue - I tried fixing it through the menu option but have had no luck. Funny but the Wii and the dvd show the picture just fine.
 17th of Feb, 2010 by   pooh45 0 Votes
While watching the tv (Olevia 37'') the picture will just fade to black screen but the sound remains. Turning it off and then back on usually solves the problem but its getting more frequent. THe set is approx 2 yrs old. Sometimes it just goes to a blue screen but still have the sound. Who can we contact about anything. I would like to join a Class action suit as well please let me know. Pretty bad when our last TV was over 25 years old and still worked. I guess it just goes to show you that this is the time for throw away everything. Make lots and make it cheap. but sell for more. This must be America's new work slogan. And we wonder why all our jobs are going over seas.
 10th of Mar, 2010 by   SPIDY1450 0 Votes
I purchased an Olevia TV from Circuit City before their closing. The first 6 mos the TV worked great, after 6 mos the Power button would stop working, I disconnected the TV for a day and the next day it would turn on. I started leaving my TV on ALL DAY just to keep it from losing power. It started acting "normal" again, so I decided to turn it off while sleeping, it is not coming on. It's been 3 days, power button led light is on, but TV does not come on. I am so sorry I made this "cheap" purchase. Reading the owners manual, in regards to the power, let's me know when this product was developed, they were having problems at that time. There isn't anyone to contact with this complaint. If there is a class action - count me in.

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