Old Country Buffet
reviews and complaints

On Thanksgiving Day, I went to Old Country Times Buffet on Watson Boulevard in Warner Robins (Centerville) Georgia. The line for dining in wrapped around the building, so a family member and I decided to go inside for a carryout meal. There was a strict "one large styrofoam and one small styrofoam tray" in place. There have always been styrofoam bowls for cabbage, turnip greens and collard greens. Collard greens was a part of my meal; however, I put them in a styrofoam bowl to avoid the juice getting on my other food, which included a cold salad.

There were two lines; one was for incoming dining in customers and one line for carryout customers. "Cathy" was my cashier. For clarity, "Cathy" is an older White woman who wears silver rings on every finger. At the other register for in-house dining was a woman who I describe as White, heavy set and "grandmotherly" age. I go to the restaurant frequently, see her walking around as if she is in charge, and say hello, though I do not know her name. She walked away from the customers waiting to pay for their meals, over to where I was and said, "We are enforcing a strict one large and one small styro only." I was keeping my collards separate from my other food, but they were part of my meal. She took the small bowl of collards and set them aside, refusing to let me get them. My sister said, "She walked over here just to do that?" We were both incredulous. She was determined I would not have collard greens. Her demeanor was one of aggression/bullying, as if she was ready to take me on... on Thanksgiving Day, over a small bowl of collard greens. She walked back to her own register. I briefly asked Cathy if I could dump the collards in my large tray, but before I could finish asking Cathy, the other woman left her register and said, "Cathy... NO." She then took the bowl of collards and put them underneath the register area where plasticware is kept, out of the reach of the public.

The collards were not an "extra tray." Just as people dining in also prefer, the bowls are there specifically for collards, turnip greens and cabbage. People dining in typically use the bowls. I was carrying mine out. The demeanor of the cashier was outrageous and frankly I was so taken aback, I was speechless, because she already had created a scene and it seemed to us she would not have minded a shouting match at all. However, I was raised better than that. The way other customers were looking at her said it all; there was no need for me to say another word to her. She actually hid the bowl of collards. If your restaurant has video, roll it back to around 1pm. I am dressed in black pants and my sister wore a red sweater and red fedora with a black trim. I've been going in there for awhile and seen this cashier often. She demonstrated that she had no class whatsoever. I wished Cathy a happy Thanksgiving and left without creating a scene the other cashier seemed to be ready for. Needless to say, I lost my appetite and wound up not eating the food at all.

Well I came legal in us 1985, soon I'm gest arrived here they start Rubin me my hour's from my job besade I have unnecessary operations for delivery my Keds in us they took a vent age because I was taken painful pills I was no available to thinking rith I'm become a us in 1997, 21detectiv from Belmont and western been rut with my call me names immigrants and Keds wet back they star doing frog scams fishing with my documents altered they texme and said the and dicember they going to do massacre th we y make loos my job rub my money and let in the street with my Keds Chicago play dirty and methose officers put my mother. And father to sleep they have undefeated they keeping doing tha joke over again they don't stop they are around rut and intimidating my family and I for many years they push my 30 years son in the mittens of the street olmost get keill by cars they refuse to give ol my money they I paid in the court child support payments and taxes they force me to you to works every day without no pais like I'm illegal aliens thas the way they been treating in us they give old my privileges to the color peoples one of then shut my head novary don't nothing about

Old Country is much improved since new ownership. However today I was horrified to notice a foul odor behind me. I turned and saw a man changing a dirty diaper in the booth while he continued to shovel food in his face. I blame poor parenting and horrible manners of the Old Country Customer. However, No one asked him to take his baby and leave the restaurant. Old Country is working to improve and class up its image. A bare bottomed kid with a smelly, dirty diaper spread out on the booth is certainly not the image they need. I don't think I can ever go back to the restaurant and now I do not want to go to any buffets. I guess from now on I will prefer Non-Kid friendly restaurants. I do not blame the restaurant or the restaurant manager, but I do think all staff needs to be trained to be confrontive and to remove customers that behave in such a way. Every restaurant needs an on site manager who continually monitors food lines and deals with such situations and training needs to be implemented NOW.

I came for lunch on september 13th at 2:00 pm with my date, and we didn't get paid attention to, we asked the person that seated us, then the hostess came over, and she ended up waiting on the entire resteraunt on her own, the food was all dried out, and most of the hotfood, and salad bars were empty and had rotten dried out food, we will not come here again, it was our first date, and not a good scene, I worked there for a few weeks, the staff are very mean and rude, and the place has gone downhill, and I deserve good food, good service, I will not recommend this place to anyone

On Wednesday 8/10/11 I went to a old country buffetin newark California for lunch and the cashier who was obviously new and inexperienced overcharged me tenfold. She must have pressed "7" twice, so instead of charging me $7.71 she entered $77.71. I didn't notice it at that time, but the next day when I was checking my bank statement, I immediately found that mistake and went to the buffet for a refund. The cashier was not there that day and I did not have a receipt, just a bank statement. So I was not surprised when the manager did not pay me back but promised that he would investigate the matter and would call me in 24 hours. I accepted that because I had no receipt. Later that day I found the receipt with the overcharge, so today I went there again to get a refund. That same cashier was there, she recognized me, and we called the manager again. Of course, he did not call me back, and to my surprise he still would not return the money, and continued to claim that "the corporate office" needs to "investigate it." Like maybe I was not alone, so it was not a single charge etc etc. But it is absurd, because the girl (the cashier) remembered me. So instead of apologizing for their obvious blunder they prefer to cast suspicion on me. He never told me the timeframe of their "investigation". I called the corporate office with a complaint, and they put me on hold, obviously called that manager, and then confirmed his story about the need to investigate - without any time frame, again, and without a proper apology. I know that eventually they will return my $70, but I will never set my foot there again. If it happened in a regular restaurant, I wound have been refunded immediately, with proper apologies, and without the need to go there multiple times and ask for my own money. This is not the way to treat a customer, period

WELL I WENT TO HAVE FOOD THEIR ON MOTHERS DAY, WITH FAMILY. and i had eggs bacon, coffee, sunflower seeds omelett with mozzarrella cheese, jalapeno peppers, ham and bacon. everyone else at the table didnt. long story short, i got food poisioning from that mothers day buffet. and the way i found out i got food poisioning was i had to go see the dr. cause my stomach was cramping really bad, diarrhea really bad couldnt eat or drink anything. so dr. put me on antibiotic called ciprofloxacin and diphenoxylate. so i call them to tell them this and they are like they dont care, they served 1900 ppl and im the only 1 who got sick. i told her that you know of cause they probably were bashful or shy to call and tell you they got sick or maybe they thought it was the stomach flu like i did, till i went to see the dr, and told me it was food poisioning. i waist that they would get investegated, on seeing if they are following room tempartures and guidelines on how well they are checking their food for temp accuracy. i feel that if they dont care about there customers they should be closed down. who can i call to get food inspectors out their to follow up on them on food accuracy? i want justice, its not right that i had to suffer food poisioning because they neglected to check their food tempratures.

Be aware! their service is louzy, many of their foods are under cooked, some of their foods are cold that should be hot. Also, if you complain about some thing, they won't listen to you! it's possibly the worst restaurant in the entire united states. it's better to go to a place like applebys, where they have good food and they listen to what you have to say. think about it, why do you think that so many of their restaurants have shut down? my friend and i had a bad experience at their restaurant. they did not want to listen to our complaint that their roast beef was as tough as an old cow! think about going any where else except old country buffet!