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Officetronics Complaints - Officetronics is a Fraud and Scam

Review all Officetronics complaints

Officetronics

Posted: 2008-10-10 by Aliemi  [send email]
Officetronics is a Fraud and Scam
Complaint Rating:  0 % with 0 votes
Company information:
Officetronics
715 e. gardena blvd
Gardena, California
United States
Phone: 888-502-0178
officetronics.com

Yes I am one of many who also was defrauded and cheated by Officetronics. Purchased (5) M2727nf printers and every single one was refurbished by Hewlett Packard. When I went to Officetronics website they advertised this product as a new product with full warranty. After recieving the product it looked very wierd that the packaging for each printer was different. After I did some research on the internet typing "officetronics fraud" and "officetronics scam" I noticed thousands of reviews coming up about the company practicing fraud on unsuspecting people. What they are doing was getting refurbished products and removing the stickers and the letter "R" off the box of each unit and printer. You can tell this is done on your printer by checking it under a UV light. After checking it and doing my research I contacted Hewlett Packard and was told the unit was registered to someone else and that I should report Officetronics to the proper authorities. I have reported Officetronics to the right authorities at this time and I hope that this company who seems to commit fraud and scams on a daily basis is shutdown as well as the owner of the company whom I found out is Philip Kim is liable for all the damages. After contacting Officetronics and confronting them about this problem I was told by Lisa that this is not her problem and that I need to email Officetronics. The lady was one of the rudest people I have dealt with and there email return was done promptly but the headache and nightmare with Officetronics is not something I can express in words. The company is the biggest fraud and scam on the entire internet and after writing some reviews on Nextag.com my reviews were removed. I strongly believe that Nextag is either involved in the schemes since they will not allow users to write the true review and experience with a company if it is negative. I suggest anyone using Nextag to use Shopping.com instead since the review I wrote is still there. Nextag is a joke and should not be used to fund there marketing. All Nextag cares about is making money on marketing and not informing users of potential negative sellers. Officetronics and the owner Philip Kim will not return my calls and will only hang up the phone whenever I ask about why they continue to run scams on the public. Buyer Beware Officetronics is scam and a fraud!!!
Comments United States Computers & Accessories
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Comments

 45 days ago by Marcelo C  [send email]
Dear Aliemi,

Officetronics is committed to its customer’s satisfaction and we are sorry to learn that you are unsatisfied with your purchase. We invite you to contact us immediately so that we can resolve any problems you have had with your purchase. We are committed to making your purchase with us a successful one. That is precisely why we have a 14 day return policy and we work with every customer within the period to make things right. We also help our customers after the 14 day policy with any warranty facilitations they need.

It has come to our attention that you have published your dissatisfaction on a third party website concerning our purported sale of a used product as new, which is not true. We do not sell used goods as new. If the product you purchased from us is not functioning, we invite you to contact us so that we may resolve the product issues you are experiencing. We do understand that goods sold occasionally have unforeseen manufacturer’s defects or other mechanical problems that are beyond our control. That is why we are committed to replacing products that have manufacturer’s defects or other malfunctions as well as refunding the purchase price on products that are defective.

Officetronics is confident that it can resolve your complaint quickly and efficiently with your cooperation. We remain confident that our competitive prices and customer service make us an industry leader committed to servicing your needs. Thus, we are reaching out to you Aliemi in an effort to resolve your dissatisfaction. We look forward to hearing from you and assisting you in this matter.


Sincerely,

The Officetronics Customer Service Team

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