Complaint Rating:

Company information:
Officetronics
715 E Gardena Blvd
Gardena, California
United States
Phone: 888-502-0178
officetronics.com

Service from Officetronics is worse than any other company or person I have ever dealt with. First my Printer arrived 2 days late after purchasing it next day air service. Once the printer arrived the accessories inside the box looked as if they were repackaged. After setting up the printer and doing a test print we notived 12, 000 pages were already printed on this machine. It is obvious Officetronics has tried to defraud and cheat me by telling me this printer is new. The Hewlett Packard Printer looked to be in good condition but what I paid for was for a new machine. I spoke to a person at Officetronics and the woman who answered was absolutely rude and transfered the phone without even telling me. RMA department was denying how this could happen and I questioned them by saying why is the letter "R" erased from the box and the machine. He put me on hold for 5 minutes and asked me what my motives were. I told him your website advertised this machine as a new product and instead you sold me a refurbished unit with serial numbers and model numbers erased to hide the refurbished status. At that point the RMA guy just replied back by telling me we can refund your money but you need to pay for shipping. At this point now I had a firm grasp of Officetronics business model. Sales refurbished equipment as new and if a customer finds out refund his money and try to cheat a different unsuspecting customer. I did some research by typing Officetronics on the internet and found unparallel reviews about the same thing that has happened to me. Some customers were defrauded over $10, 000.00 in this same way. Many were not refunded there money if they had wired the money as requested by Officetronics. Officetronics is a scam and a fraud lets spread the word so others dont have to deal with what I had.