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Officetronics Complaints - Fraud and Scam

Review all Officetronics complaints

Officetronics

Posted: 2008-10-02 by Joseph  [send email]
Fraud and Scam
Complaint Rating:  100 % with 1 votes
Company information:
Officetronics
715 E. Gardena Blvd
Gardena, California
United States
Phone: 888-502-0178
officetronics.com

Officetronics sent an HP L7680 that was refurbished and not new as they had advertised. What was very suspicious is that the letter "R" was removed at the end of the model number by some type of chemical of some sort. The "R" shows that its refurbished and after further inspection noticed the refurbished stickers were removed from Officetronics. The company is very questionable since these practices constitute as fraud and false advertisement. Called Officetronics and support was poor and did not care that what they are doing is illegal. Consumers becareful and search on the internet about the company your buying from. Officetronics has thousands of negative reviews that I should have researched. I am stuck with a $300.00 they will not allow me to return. I did a page count at the unit has over 2000 pages printed on it. This is a common practice done by Officetronics from what it seems to me. I will not be ever ordering from Officetronics. I will lets great sites that allow users to show there experience about Officetronics know the kind of business they are running.
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Comments

 45 days ago by Marcelo C  [send email]
Dear Joesph,

Officetronics is committed to its customer’s satisfaction and we are sorry to learn that you are unsatisfied with your purchase. We invite you to contact us immediately so that we can resolve any problems you have had with your purchase. We are committed to making your purchase with us a successful one. That is precisely why we have a 14 day return policy and we work with every customer within the period to make things right. We also help our customers after the 14 day policy with any warranty facilitations they need.

It has come to our attention that you have published your dissatisfaction on a third party website concerning our purported sale of a used product as new, which is not true. We do not sell used goods as new. If the product you purchased from us is not functioning, we invite you to contact us so that we may resolve the product issues you are experiencing. We do understand that goods sold occasionally have unforeseen manufacturer’s defects or other mechanical problems that are beyond our control. That is why we are committed to replacing products that have manufacturer’s defects or other malfunctions as well as refunding the purchase price on products that are defective.

Officetronics is confident that it can resolve your complaint quickly and efficiently with your cooperation. We remain confident that our competitive prices and customer service make us an industry leader committed to servicing your needs. Thus, we are reaching out to you Joesph in an effort to resolve your dissatisfaction. We look forward to hearing from you and assisting you in this matter.


Sincerely,

The Officetronics Customer Service Team

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