Office Depot
reviews and complaints

I originally purchased shredder in Dec. 2015. It broke and I sent it back. I had to pay for shipping. It was replaced. Now the replacement model has stopped working. They are informing me that the machine is no longer under warranty.in the warranty information they state that the cutter blades are covered for 3 years. How can they tell what is wrong with machine if they have not looked at it? They will not issue a Return Authorization Number which I need to return the unit. I feel they need to send me a new unit or refund the cost of the original unit. Cheryl Himbert -3804 Deerrun Lane-Harvey, La. [protected]

I purchased the product and it worked for about 2 months before the programs started crashing. When I bought the product I was told with the protection plan I purchased with it if anything happen to it that I would be able to exchange or receive a refund towards a new one. When I returned it I was told otherwise. I just want either a new computer or a refund.

I went in to Office depot in northport, al they had a rebate on paper so I bought and was walked through how to get my rebate back through the mail. I sent my receipts in two different envelopes. I received in the mail to day on both of them a response say can't pay you because these receipts were un read able. These receipts were sent out the day I brought the product. The receipts were not messed up and so I thought I would look around to see if others were having reimbursement problems and looks like there is many. I wonder if its time to see a atty on this to verfy if they are doing this to many people.

I purchased an HP OfficePro 8610 printer which did not even last 6 months. I went through Max Assurance where I purchased the protection and they sent me a "gift card" which is their name for it. I next went online to purchase the same printer which has been reduced to 99.99 from 199.99. I went through the process of purchasing it and came to the payment section. I entered in the "gift card" and it would not let me complete the purchase because it wanted a credit card. Apparently this printer is on "backorder" and I was told that you cannot use the "gift card" on any item that it backordered.

Translation is they want you to buy a replacement product at their full price so you use up the entire "gift card". This is bait and switch. I told them I will let people know about this fraudulent procedure online and also with the State of Illinois.

THIS IS A SCAM. NEVER WASTE YOUR MONEY ON MAX ASSURANCE AND TELL ANYONE YOU KNOW WHO PURCHASES FROM OFFICE MAX OR DEPOT NOT TO PURCHASE THE EXTENDED WARRANTY. The only way to deal with this is to put them out of business.

Recently I decided to order something from OfficeDepot. When I wanted to access my account I could not do that. I contacted customer support and asked what was wrong with their website. Their rep said that there was nothing wrong, maybe some bugs and suggested ordering by phone. That's bad enough. Anyways, I made an order by phone and their rep repeated back all the item numbers I had ordered. I received a confirmation email only after my items were shipped and till then I had no idea they forgot to order half my items! But the worst part was that they split my order! I received only one package, and the other was missing. I still have no idea where it is. So unprofessional! I'll never deal with these guys ever again!

This reward program is a joke.. they delete any points under 1000 at end of each quarter.. they credit recycled ink cartridges at end of following month.. so example if you have 600 qualified points in December and recycle ink cartridges in December to get to a reward.. you do not get credit for you cartridges till end of JANUARY so by the time you get credit for recycle you have lost your points from dec and you still do NOT GET a reward. thank goodness for more honest dealers like staples and Wal-Mart

Worst customer service ever. That was my first experience with this company, but I'll never order something again. I ordered a chair and it arrived shipped in two boxes. One box was damaged and they noticed that. So, they decided to send me one more box. And it was empty. Yes, I received just an empty box. I don't know why and what for, but okay. At the begging there was only one box. I received one part of my chair on Monday. So I called them to ask about the other part. They said they had some problems wit that, but they will deliver it in a week. Two weeks passed and there was still no delivery. I called them again and they said the same thing. And every time I called they said that my item is almost ready for shipping. One month later I finally got the second part of my new chair. And yes, I got that empty box too. Well, they have real problems with shipping and service, but I can't say anything bad about the furniture. The chair is very comfortable and cosy. I'm satisfied with it, but that waiting ruined everything. If you are impatient like I am, then don't waste your time with this company.

In the heart of Boca Raton, FL I have been left stunned that your company would allow a public restroom put to shame any gas station restrooms that I have seen in my lifetime. No soap. Roaches on floor. Nasty stuff on walls... mold everywhere. I will attach pictures. 441 and Glades is the location.

I used Office Max Online for the first time last Friday. Ordered a $600 4 drawer file cabinet. Supposed to get delivery last Monday. Waited for delivery, never came, then called. They had never processed my credit card so we started all over again. Promised delivery for Tuesday, had to be in office between 8:30-5:00. We waited all day, no show. EVery customer service rep had another story, no one said same thing. Also warehouse called that day to tell us it was on truck for deliver (Tuesday) Was so fed up that I cancelled my order. Fortunately, had no problem crediting my credit card. Now, today, Thursday, after I cancelled, the delivery came (we had no idea why) and the gentleman could not carry the file cabinet up to our office so in the end, it could never be delivered. You can't make this stuff up. I will never use them again.

From Hawaii... Because of all the problems I've had with them, I've scaled back my shopping at Office Depot/Office Max (they merged in 2014). I only go there when I cannot find a product elsewhere. I live in a relatively small town in Hawai'i. When I complain that I have not received points for the ink cartridges I've recycled, I've gotten the 5 - 7 days line from Office Depot, but when I go back to check whether points for recycled ink cartridges have been posted to my account, nothing has happened. They don't deliver on their promises! This morning I followed up with Office Depot and got the line that awards are not given until I received the correct # of points. I responded that they're still evading the problem. No points are even posted to my account. Without my spending too much time, I threatened them with a letter to be written to the Attorney General's office & Better Business. The chat room person said they're going to award a $ 10 rewards certificated to me. Somehow, I feel this won't be honored. I plan to do what I can to spread the word to friends and tell them to STOP SHOPPING @ Office Depot.

Placed order on Wednesday, September 9, 2015. Order was to arrive on Thursday, September 10, 2015 between the hours of 9am and 3pm. No delivery! Have placed several calls tracking order and each time agent stated order was in process and would be delivered Friday, September 11, 2015. No delivery! Called and talked with another agent, agent said order should be delivered Monday, September 14, 2014. No delivery! This time one of our staff stayed late to see if they would come — No! Today, Tuesday, September 15, 2015, no delivery! Called in again to Office Depot, agent replied that order was still in WAREHOUSE and would be delivered Wednesday, September 16, 2015 between the hours of 8:30 and 5:30pm. Don't know who delivers for Office Depot now, but they are not conducting good business on your behalf by not delivering your products to your customers in a timely manner as was done in the past. I would simply like to cancel this order and pick up at local store.

Office Max in-store advertising by their product does not indicate that a special card is needed to get the discount. An offer is made at check-out to obtain the card, but no mention is made of the savings. I rechecked the ad by the printer cartridges and nowhere did it say one had to have a card to get the discount, which amounts to $10. I accused the clerk of deceptive advertising and he did not think this was... one had to have the card, though to get the discount.

I purchased a Samsung Lazer all in one printer from the Belleville, Illinois Office Max, I now need toner for the machine and went to several Office Max and Office Depot's and have found that I cannot get the toner from any of these places. They told me that the company sells the printers but not the toners, that I would have to purchase through Samsung direct by mail. I asked them if they sell the printers (mine is only 3 months old) why would they not sell the toner, they replied, they did not know, but if I wanted another printer they would be happy to sell me another one.

I bought the WorkPro 1000 Series Mid-Back Mesh Task Chair, Black from the website of the newly merged Office Max/Depot this Black Friday. ** The movable armrests have major design flaws. I've had this chair for two weeks now, and twice the armrests have pinched my pinkies so hard it broke skin, drew blood, and caused bruising. This absolutely will happen to you at some point if you aren't very careful how you grip the armrests every single time you move them.

Additionally, the armrests are held to the rest of the chair by exactly one screw each, so they are constantly working themselves loose. Office Max/Depot doesn't allow furniture returns once assembled, and I'm just past the 14-day return period anyway, or else this thing would be back at the store and I'd have my money back.

I tried to leave a one-star review for the chair on Office Max/ Depot's website three times and all three times have been rejected despite strict adherence to their guidelines.

I bought the WorkPro 1000 Series Mid-Back Mesh Task Chair, Black from the newly merged Office Depot/Max for Black Friday. The movable armrests have major design flaws. I've had this chair for two weeks now, and twice the armrests have pinched my pinkies so hard it drew blood and caused bruising (pic of most recent incident cheerfully included). This absolutely will happen to you at some point if you aren't very careful how you grip the armrests every single time you move them.

Additionally, the armrests are held to the rest of the chair by exactly one screw each, so they are constantly working themselves loose. Office Max/Depot doesn't allow furniture returns once assembled, and I'm just past the 14-day return period anyway, or else this thing would be back at the store and I'd have my money back.

I've tried to give the chair a one-star review on their website three times. I tried very hard to abide by their review guidelines, but three times it has been rejected.

I recently bought some office stuff from the website www.officemax.com. I ordered paper and inks from them, as well as the seller provided 25% off all orders. I placed order and paid for it, but after 3 hours the seller charged me again for the smaller sum. I have no idea what the hell happened? I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?

I brought in a small printing project 100 sheets 8.5x 11. They have printed them before. It was 6:30 pm, they said it would take 20 mins. I said great, because I need them for an important meeting at 6:30 am the next day. Hannah Duffy told me she would call me and I could pick them up before 9 pm. I said good, since I have to get up at 4:30 am. At 8:20 I called Hannah Duffy since I had not heard from her. I was told they were having printing issues since I left there at 6:30 pm and my printing was not and would not be done. I asked why I hadn't been called earlier so I could have other options (Staples and Office Depot a block away) and they said "they were too busy". No apology, nothing. They thought I should understand that they were too busy to take a second to call me so I would have other options. Now I have no printing for tomorrow morning at 6:30 am. Hannah Duffy and Office Max on Wyoming Blvd in Albuquerque are the worst.