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3.2 357 Reviews

Office Depot Complaints Summary

191 Resolved
166 Unresolved
Our verdict: While Office Depot has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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1:41 am EST
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Office Depot black friday lies of deseat

11/24 Prior to Black Friday I had called Office Max's 800 online to ask several questions a total of 3 different times to ask about everything about a computer.
As I listened to each one of the 3 customer service people, as if it was in scrip, they said I should order it online and If I were lucky to go to there Black Friday Sale and obtain that computer, that I would have until "Saturday afternoon" to cancel my online order and nothing will ship until the following Monday!
So, my wife and I got up at 4AM to Wait in line at 5AM being fifth and sixth in line. The store opened at 7AM we attempted to purchased the computer as the sales people weren't trained properly and had to cancel my transaction a few times, which put a halt on my debut card, , , geeesh. I had to call my bank and they said it was Office Max not the banks fault, finally it got resolved. I went straight home, 9AM put down the bags and call Office Max 800 to cancel.
The customer service rep assured me that I have canceled and affirmed that I would not be charged. I had requested an e-mail to confirm this.
At 2PM, 5 hours latter I received an e-mail stated that the order was ship already!
I gathered all the bags and computer went back to the store and returned it, the manager OK the return. The sales person said that they had an inter office e-mail that said to advise customers if they wanted to order nothing would ship till Monday.
We left and went to Best Buy and attempted to purchased a laptop computer and Bam Rejected two times had to call my bank and they finally went threw. The bank recommend that I go back to Office Max with a list and that that the Manager fax over to my bank, he was very helpful and asked If I would print out a copy of both Order confirmation and the e-mail stated that it shipped, I did, he faxed to my bank.
I returned home to make sure that my bank had rec'd the fax.The bank made a conference call to Office Max 800 and I had ask what are you going to do about the situation boy, talk about sitting on there thumbs! I asked for the CSR to talk to there manager to do something and said would you to talk to my bank, there on the line, he said hold on...20 minutes rolls on...the bank rep said...I think they hung up, I called back and asked the next CSR, What was the shipping company, he replied " a private company...geesh. I asked again he replied UPS Wa.DC hub, I asked whats the tracking number? he said there is no tracking number...geesh! I called the manager at the store to let him know. I called my bank and thought to refuse the shipment would be wise, So I taped a letter (Large Font)that I am refusing shipment from Office Max. UPS came to my door and took the letter on 2 Dec.
I had to fight with these Idiots at Office Max 800 till today 7th December and a Rep at Office Max 800 called me on the phone accusing me that I received it on 6th Dec...I was furious! I called the manager at the store and gave him an update, he asked if I could give him 24hrs to look more into it because he also said he spoke with her also and said that a person Bates signed for it!

I called UPS and I relaid my story, They said you know what? OK here is the killer answer! Bates did signed for it! Bates is an employee of OFFICE MAX! Geesh it was refused returned to Office MAX on 6th December! WOW what jerks, , , , , , tomorrow I will call the manager weather he like Sunny Side Up or Hard Boiled ? What hell they put me threw!

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1:47 am EST
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Office Depot cancel order instead of honoring price

On 11/26/2010 @ 12.23 am I placed an order online for 2 APC Back-UPS XS Series Battery Backup they had on sale for $99.99 each which is 50% off regular price, they were supposed to be delivered on 12/01, they never did and on 12/02/2010 they call me to tell me they had cancelled the order because they didn't have them in stock any longer, they tried to sell me some other model. When I checked online they do have them in stock but of course, they are now at regular price. This is the second time they do this to me, they did the same back in 2008, at the time I promised myself not to do business with them again, closed my business account I had with them and switched all my business to Staples, this time around price was a temptation and I broke my promise...like the old saying goes - Fool me once, shame on you, fool me twice shame on me, I should have learned from the first time and stuck to my promise. Moral of the story...Don't trust Office Depot and stick to your promises.

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3:25 pm EST

Office Depot complete disaster

Ordered a laptop online Black Friday morning. I had multiple time out errors before I finally got a confirmation number. I thought I was good to go. Boy was I wrong! Through out the day I got 5 confirmation emails, which prompted me to call customer service. I was told that my credit card had been declined. I called my credit card company who told me Office Depot attempted to charge my card 4 times! It went through twice, after that it was flagged. Called Office Depot back, and I was told someone would call back by the end of the day with the problem resolved. No call back. Finally yesterday I was able to give another card, which they ran, and was told that my order was confirmed and I would definately receive my laptop by 12/6. Today, I get an email informing me my order is cancelled. I call again. They tell me its on backorder, I'll receive it eventually. When he could not help me any farther, I asked for his supervisor, and got hung up on. So I emailed, explained everything and asked for verification. I was told that the laptop at the price I ordered it was while supplies lasted and I would need to pay full price. So here I am, with over $1200 in pending charges on my cards, no laptop, and now they want me solve their screw up by paying full price. Office Depot just lost a long time customer!

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John (rusty)
Hialeah, US
Dec 05, 2010 4:56 am EST

Similar problem here, but with no credit card problem... On 11/26/2010 @ 12.23 am I placed an order online for 2 APC Back-UPS XS Series Battery Backup they had on sale for $99.99 each which is 50% off regular price, they were supposed to be delivered on 12/01, they never did and on 12/02/2010 they call me to tell me they had cancelled the order because they didn't have them in stock any longer, they tried to sell me some other model at full price. When I checked online they do have them in stock but of course, they are now at regular price. This is the second time they do this to me, they did the same back in 2008, at the time I promised myself not to do business with them again and instructed my employees to switch all our business to Staples. This time around price was a temptation and I broke my promise...like the old saying goes - Fool me once, shame on you, fool me twice shame on me, I should have learned from the first time and stuck to my promise. Moral of the story...Don't trust Office Depot and stick to your promises

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4:07 pm EST
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Office Depot failure to replace printer

I purchased one Epson printer from Officemax and after it went out in a little over a year I purchased another one, just like I had good sense! But I covered the base with a warranty from the store that would cover the printer failure 'no questions asked'. When I was just printing heat transfers for appliques at $2.50 a sheet what a shock when it came out so smudged and messed it was ugly..with long lines..totally unusable. The printer was purchased on June 7, 2010 so I took it back to Officemax, which decided I had misunderstood their 'warranty' and they would get me in touch with Epson personally (since their friendly computer didn't know what I was talking about) and, besides, EPSON was the responsible one since the printer was only 5 months old. That was two days ago. Also I had just installed all new ink in the printer so it would make nice copies..another $50 in their pocket! Isn't that swell?
I left the printer at the store..but I did keep all the paperwork and receipts. They have not called back. That was two days ago.

Since Epson obviously do not care to honor your warranty and neither does Officemax I am reporting this to the BBB, the Attorney Generals office, Consumer Protection..of course those have not the clout they used to have due to our giving corporations such a big break to do business 'honorably' But NOT an Epson and NOT at Officemax and to NEVER gut a warranty as they are a BOLDFACED LIE.

June Swanson

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eachmorning
Anchorage, US
Nov 13, 2010 2:16 pm EST

Did you ever take the time to read the Epson Warranty that came with the printer? Have you read the paperwork that came with the MaxAssurrance? The Epson Warranty covers any problems with the printer usually for the first year, except for accidental damage or negligence. Once that warranty has expired, the MaxAssurance gives you similar additional protection for whatever period of time that you purchased for. Though the MaXAssurance should cover accidental damage, depending on what plan you purchased.

So while Epson has warranty for first year and thus responsible for repairing or replacing the printer, you're upset and yelling at Officemax. You can easily go to Epson's website, or call there 800 number, and then if you're not satisfied you can complain to the BBB about Epson.

Now when the one year Epson warranty is up, and you have problems with the printer, usually you're just plain out of luck and might as well throw it out and get a new one. But, with that additional Officemax Max Assurrance, your printer is still covered under a warranty similar or better than what Epson provided that first year. For a second or third year, your printer is covered. It will be repaired or replaced, free of charge, depending on what's wrong with it.

But if your printer is only 6 months old, then you're fussing and complaining about Officemax over something that you've already paid Epson to take of.

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pobarjenkins
Minneapolis, US
Nov 12, 2010 4:16 pm EST
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Have you called epson yourself? Have you been doing things with the printer that are not intended to be done? Is there any surface damage to the printer?

It was pretty stupid of you to leave the printer there. Sometimes companies try to repair your model rather than replace it.

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2:09 pm EDT
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Office Depot rude employee

Rude Customer Service‎

Visiting the Montrose Store on Sunday October 11, 2010 an employee named Jason asked if I needed assistance. I stated I had a question and waited while he finished with other employees. After asking my question he began to be rude, claiming to know all there is to know about Windows products and when I told him he was not knowledgable of adaptive software he was even more rude.

I said never mind, I would go some where else and walked off. Jason then began to shout at me across the store to continue shopping. When I reached the otherside he began shouting to others about the incident. I walked up behind him and stood quietly listening to the insulting remarks. When he finished he turned and saw me. I stated next time you should wait till your customer is not in hearing range. Turned and walked off he shouted at me to get out of 'His" store. I said no I had every right to shop there. He said he would call the police I said go ahead.

He humiliated me, and upset me. I tried to call for my husband and he continued to insult and upset me. I am blind and needed my husband to leave the store. I did ask to speak to the store manager he claimed he was the store manager knowing all the while he was not.

I asked for his name and he told me husband to get me out of the store so he could give my husband the information. I said no and my husband supported me. He then proceeded to throw something at my husband. I told him he would be hearing from my attorney.

This is the worst I have ever been treated by an employee of Office Depot- Just becasue I am blind did not give him the right to treat me with disrespect and order me out of the store. Please do not shop with Office Depot until they openly apologize and treat customers with disabilities with the respect they deserve.

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Update by New Visions of America Foundation, Inc
Dec 21, 2010 3:32 pm EST

Thanks for the info I clicked in her reply link sorry.

Update by New Visions of America Foundation, Inc
Dec 20, 2010 2:50 pm EST

The Students of Strayer University need to join forces and make this private institution respect its students and stop biting the hand that feeds them.

Update by New Visions of America Foundation, Inc
Oct 10, 2010 8:31 pm EDT

So far there has been one to tell me not to show my butt since I was the one spending the money, and another to ask about lighthouse for the blind, another wanted me to buy NFL jerseys and another again judging me for saying never mind.

Each should be so kind to remember the next time they are treated rudely by a customer service representative.

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pobarjenkins
Minneapolis, US
Dec 21, 2010 12:17 am EST
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You accidentally messaged me, not Brenda.

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pobarjenkins
Minneapolis, US
Oct 10, 2010 7:30 pm EDT
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I'm not sure he treated you so badly just because you are blind. He may have just been a jerk.

Also it's not very polite to tell someone they are not knowledgeable about something.

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10:21 am EDT
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Office Depot - ink cartridge recycle scam

Office Depot's Ink Cartridge Recycle program is a complete scam!!! I hope all customers will read my experience and be aware of Office Depot's Scam. If you want to recycle Ink cartridges you may try Staples who have a cash back program WITHOUT and hidden traps or scams. Everyone ought to boycott Office Depot until they operate a clean rewards program...

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12:59 pm EDT
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Office Depot fake delivery

To Whom It May Concern,

I will never ever order from Office Depot again. I ordered on September 1st and 2nd and was told that my items would be delivered by September 3. I even received an e-mail stating that my items were sent to the school I work at. What a lie! I had to call and ask where was my order. I was given the nonsense of something happened with the warehouse. However, no one evercalled to state that there were any issues. At this point I have three confirmation e-mails for each order. This is utterly ridiculous! Is this how paying customers, are to be treated?

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10:57 pm EDT
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Office Depot maxassurance rip off

I bought a nice chair from Officemax less then 2 years ago. When I was in the check out line, the employee who helped me with my purchase told me all about the MaxAssurance Plan. For $9.99 you can get a 3 year warranty, so if anything goes wrong with the chair you can bring it back and we would take care of it for you. Thought is was a good deal. The chair was on sale for $99.99 from $169.99. So, $10 dollars for a 3 year warranty sounded good. I was told to register it and I did after getting the chair setup for use. After a year the hydraulic went out, so I couldn't raise the chair up anymore, it would just sink back down. So, I got the MaxAssurance phone number and called to get my chair fixed. They didn't have any record of the chair being registered. But they gave me a one time registration for free. Then they told me that was covered under my protection plan and I would be receiving a gift card for the price of purchase, $99.99 and I should get it in 2 to 3 weeks.

Well, I waited, and waited, and waited. I figured it was like a rebate system and it could take up to 6 weeks, and the chair was still usable. But nothing came. So, I called them back up. They tell me I was declined, I told them they should have called me to let me know. They said someone called. This I know is untrue. Someone is at my phone 24 hours a day, and I have an answering on, for the very rare times that everyone is gone. There was no phone call. I asked them why was I decline, they said that my warranty didn't cover moving parts, and if I would have bought the warranty 1 month later it would have been covered. They didn't care that I waited for 6 weeks for something that was their fault. They didn't offer a free coupon for like $30 off or something like that. They didn't care, and they seemed rather cold about it. They also said if the seat was broken that would be covered. But not the Hydraulics. When I was sold the warranty, they told me if I had ANY problems with the chair they would take care of it. False info to sell a warranty.

Now, almost a year later, the back of the chair failed, you can no longer lean back in it. I had keep the warranty papers, so I called them up again. I talked to a guy, he saw my previous issue, and I explain the warranty didn't cover hydraulics, but now the chair has failed in a way that's covered under the warranty. He said that this was indeed covered and he would be sending a gift card for the price of chair, and should get it in 2 to 3 weeks. I asked him like 4 times to make sure I was indeed covered, he said I was, and there shouldn't be any problem. I asked him for a refers number in case I had to call back in to check on the gift card. He gave me one, and then we hung up.

Now 3 weeks have went by, and I've been using this broken chair, because I couldn't afford another one. So, I toughed it out, and caused my back to start hurting from lack of support. I called them up to see if the gift card was sent out yet, and they told me it was declined again. First thing I said was, you didn't call to let me know it was declined. I also said they didn't need to bother lying about calling, because there has been someone at this phone 24 hours a day, and no calls from you.

I told them what they said last time, and that what they described that would be covered is the problem I'm having now. They then told me that the warranty only covers:

Broken casters and wheels.

Normal wear and tear to upholstery, including seam separation.

and that's it.

Well, who needs this warranty. If you break a wheel you can buy one for $5 to replace it, and it would probably take a very long time for normal wear and tear to mess up leather, and then who cares, it was a $100 chair and you got years of use out it.

But that's not what they told me the warranty was for when I bought it, it isn't what they told me on the phone it covered after they declined me the first time for moving parts, and the second time they assured me that I was covered for this issue and would really be receiving a gift card this time. I waited a total of 9 weeks for them to send me a gift card. Both times they are the one's that told me that my problem was covered under the MaxAssurance program. Each time they declined my issue and didn't bother to notify me that my claim was declined, and I should make other arrangements to replace my office chair.

Instead, they inconvenienced me for 9 weeks, a problem of their on making twice, and didn't offer anything to smooth the problem over. For all the hassle they caused me, and because twice they told me I was covered when I wasn't, and declined me without letting me know, they should have replaced the chair because of all their mistakes. Or at least give me a coupon for 30% - 50% off my next purchase. I said this to them, and they told me they wouldn't be doing that.

I told them, I'm a computer technician, and I have my own store. I use this chair in the business. I have customers that ask me about this chair, and I tell them where to get. Well, from now on, I'll be telling everyone of them. Not to shop at Officemax. They are liars, and they talk up what they sell with lies to get you to buy it, and they don't stand behind their warranties, or care if they make a mistake at your expense. Once they have your money, they are done with you. They don't care if you come to shop again.

Before I knew I was declined, I went and bought another chair from them, they told me when I get the gift card to bring it in and they would give me credit towards the chair I was buying. I just received the chair today. They shipped it to me, and there is a problem with this chair. The screws that hold the arms on can't be tighten down. I was told it would be 3 to 4 weeks before they could send a replacement part to me to fix my problem with my brand new chair that was almost $300 dollars. Not a cheap chair, I bought a more expense chair for durability, and it's not possible to put it together right. If you return a chair to Officemax they want you to take the whole thing back apart and put it in the box that it came with. Well, I have a bad back, and it took everything I had to finally put this chair together, and it's wasn't exactly a easy chair to put together in the first place. Then there's the chance to damage the chair while trying to take it apart. Since this chair didn't work right in the first place, they should take it apart and box it up and send it back. They shouldn't make the customer do it. It wasn't the customer's fault that the chair came defective, and they should take care of it for them. They call that customer service. It would be different if the customer didn't like the chair for some reason, but for a chair that has a defective like this, they should just take it back and give a new one right away. Now I have to worry about being stuck with a broken chair that will probably come after the 14 days return policy. Probably the reason why it takes 3 to 4 weeks for them to replace the part.

I'm going to do my best to make sure they lose way more then the value of the chair. I know I'm not the only one that's had this problem. This is our hard earned money they are playing with. If we can't trust that you'll stand behind your word, to bend over backwards to fix legit problems. Then my hard earned money isn't safe with you, and you'll not be seeing it again. Your not the only office supply store out there.

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Office Depot bogus &assurance& plan - waste of money!

This plan is completely bogus! I purchased a 3-year plan for an office chair that stated "About the only thing MaxAssurance doesn't protect against are failures caused by abuse or misuse of the covered product." For chairs, the plan said it covered "Normal wear & tear to upholstery, including seam separation." When the mesh fabric tore in the middle of the seat cushion, I called MaxAssurance. It claimed the tear is NOT covered because it did not constitute a seam separation, and ONLY seam separations are covered. It also said that no fabric tears are covered. The company wouldn't even send someone to come look at the chair. I spoke with the representative who answered the phone and her supervisor, neither of which were helpful (nor attorneys). COMPLETE WASTE of my money in purchasing the plan. Highly recommend you DO NOT PURCHASE THIS PLAN!

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TheWayItIs
, US
Nov 07, 2010 2:35 am EST
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The fact the the plan administrator put you through the ringer as if you were on trial is a complete travesty. Going through terms and conditions as if you are a perpetrator rather than a customer is exactly what the warranty companies do - find a way to reject your claim. Get the name of the Regional VP and contact the office. I'm sure there will be some kind of accomodation. "Buyer beware" still dominates the law; you have better odds of winning at a casino than with an extended service contract.

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Office Depot office depot cancels order without good explanation

I bought 2 small cases of paper (5 reams per case) with a coupon code online and had selected to pick it up in store. The paper was on sale and so the coupon code made it a very good deal. When I went to pick up the order in store, I was told that the manager had cancelled the order. I received no email (and still haven't days later) saying the order was cancelled. I was offered to buy it at the sale price, which wouldn't really make it worth buying as other office supply stores had comparable or better deals. I was also struck by the way the situation was handled when I went to the store. The man behind the counter at the Orders/Pickup area looked at the order and then called somebody (presumably a manager) and then walked to the middle of the store without explanation. He was looking at someone in the back of the store, nodding as if getting instructions (he was wearing a bluetooth headset) and then walked back over to me to tell me my order was cancelled because I couldn't use the coupon code. I left the store without pursuing it further as I didn't detect that there was much effort at customer satisfaction at this store.

My thoughts are that if an order processes online with a coupon code, it should be honored. If you spend your time going into a store to have a manager arbitrarily cancel an order, I don't feel like it is worthwhile to have a business relationship with that store, and possibly that company, anymore. Being a manger of a company, I buy a lot of office supplies and obviously get excited to get a good deal on something now and then. Getting excited about a deal makes me want to shop at the same store again and again to see what other deals I might run into, while also buying things at normal price. I really do wonder what a company, or store manager, is thinking in creating such a rift with a customer as to just cancel an order and not even bother to try to smooth out the reason why. I will never shop at that store again as there are way to many other office supply stores that have policies that are more geared to my liking.

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fkerr
Columbia, US
May 25, 2011 5:00 am EDT

working for several retailers, retailers hire marketing and 3rd party companies to send out coupons, etc. Sometimes, they will be a mistake or "fraudent" postings from a hacker, etc. The company doesn't have to honor those, especially, when they correct it or place a notice in the store or online.

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Office Depot worklife rewards card

We have never gotten Worklife rewards card credits for discounts on purchases although this account was opened well over a year ago. At check out during my last purchase(this week) questioned the check out person when and how I would know what I have acquired.
She couldn't find the account in her system even using my phone number and that she would give me another card with a new number.
Today I called Office Depot. Was told I would have had to emailed more info after getting the card to activate my account(had never been told this for first card and have not seen anything that tells me that I will have to do this for the new card)
In today's call, I was passed to supervisor who repeated the same but offered to help if I gave her a different telephone number than the one she had from the lost account, to start the process. I don't have another phone number.
I re-stated that this was their error, not mine and that I had receipts from last year and this, with the original card's member number imprinted on them.
"Sorry, can't fix without new phone number and records don't go back further than this quarter"
The several hundred dollars spent for inkjets in this small business will now go elsewhere as well as any larger purchases and I will be only too happy to share my experience with anyone headed to Office Depot.

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PASCPA
Tampa, US
Jan 23, 2011 2:19 pm EST
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When I asked about my rewards that I had never received, I eventually found out that they had been mailing them to wrong address. The address they had for me was so absurd that it had to have been entered deliberately wrong or entered by the stupidist person on the planet. I gave them the correct address and received one reward and they stopped coming after that again. I used to spend several thousand a year at Office Depot. Now I am giving all my business to Staples

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1:28 pm EDT

Office Depot 15% restock ripoff

I have to say that Officemax is a total ripoff. We paid a thousand dollars give or take for a laptop and when we got it home it did not work. We returned it three days after the sale and they had the audacity to tell us we had to pay a 15% restock fee and they refused to waive it! Then to make matters worse, even though we paid cash they said they did not have the money in the store to refund the purchase and would have to refund the money to my credit card so I had to wait another week to get my money back and to go somewhere else to buy a laptop that actually works! The staff was rude about it and actually seemed to feel like it was justified to take my money from me for an item that was defective. I had to pay these people 150.00 for their mistake!. Why in the world would anyone shop there? How can any store sell you an item and STEAL 150.00 from you when it does not work. I have bought major electronics from many stores and have never been robbed like this from anyone. In my opinion this is no different than stealing. Please think real hard before buying anything expensive from this place because if you get home and it does not work, you WILL be forced to pay 15% of the purchase price if you return it. BAD FORM Office Max. You have lost a good customer and if you keep this up I doubt you will be in business very long.

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blue180m
, US
Jul 21, 2011 3:34 am EDT

First off, you don't understand what it costs the company to take back your product that has been opened. They cannot resell it, so they just lost the full amount of the product that you spent. In comparison, a meager 15% means nothing. Second, if the laptop was defective, why didn't you just switch it out with another laptop of the same kind? The restocking fee disclaimer on the back on the receipt and on the sticker placed on the laptop clearly state that you can exchange a defective item for the same item at no cost (and that if the item is opened, it is subject to a 15% fee). You never stated that you didn't like the laptop other than that it was defective. So why buy a different one at a different store when you could have got the same one there at no hassle? The real truth is you didn't like the laptop and wanted a different one. The restocking fee is good because it prevents people with no ethics like you from just going around testing out products and returning them and costing businesses hard earned money. In addition, you act like OfficeMax is the only store that does it, but others stores like Best Buy, Office Depot, and Staples do it too. If you want to know the truth, you robbed OfficeMax of $850 dollars; they did not rob anything from you.

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eachmorning
Anchorage, US
Nov 13, 2010 2:43 pm EST

You should go to the Officemax.com website and at the bottom of the page look for the Customer Service phone number or email. Though there are many national chain stores that have a restocking fee, the 15% stocking fee shouldn't apply for a faulty item. Be specific about the problems with it.

As far as a cash refund, no they don't have that much cash or any 'petty cash' fund available on site. Doubt that any average size retail store does, including Kmart or Walmart. They have armored car service that makes routine cash pick ups to. I think you may be confused about doing the return to your credit card. If they offered to make the return to your credit card, then the money should be readily available in a couple of days depending on which bank/company you have it with. It is the return by Corp Check that would take about a week to process and be sent out.

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Office Depot wrongful termination

Great employee, full time employee assistant Manager. made 9.18 an hour. Gave great customer service! Was terminate under grounds of conflict of interest, because he built computers and did some repair work for employees and store manager on side and didn't even charge for some of his services. He had one warning because he called of sick, one day, and tardy one day. All the other managers were always late! The other managers are making 16.00 an hour and why? You have sick time and vacation time. if you had stomach flu would you go to work and take a chance of effecting others? no! You are entitled to call off when you are sick. The Store manager is two face and heartless woman. I hope she enjoyed all her free computer service.

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Office Depot charged for items never picked up

I have bought two items at office depot online for store pickup

A laptop and a set of blanks DVDs
After I placed the order I never got the next mail saying ready to pickup

I had this experience once when I did get ready to pickup mail but they didnt have the item

I did go to the store after 2 days and checked with them and they said they dont have the order in the system..so fair enough, I thought may be thats the reason I didnt get the ready to pick up mail

To my horror, I noticed last night, that those two items were charged against my credit card its almost 4-5 months ago.This is disturbing and I feel so ripped off.

Their customer service is bad, as I said I had to run around them to get reimbursement an year back when they charged but never delivered the item.Now need to go and check if they really returned that money an year

Where should I go

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11:12 am EDT

Office Depot stole my money

Office Depot in their ultimate wisdom thinks that consumers should deal with their products no matter if it is what you want or not. Basically you buy it is exactly what they are saying, it is yours.

So if you need the next one better in their technology department then you own both if your stupid enough to shop there. This is one company that needs a major corporate overhaul. It may be legitimate what they are doing but it is majorly un-ethical to steal from your customers for corporate profit.

I know I will attempt to avoid their product at all costs. And I hope I can sway many others to the same idea. This company needs to go out of business. Their is no room for their kind in the world of merchandising.

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Office Depot defective office depot product

Purchased pack of 25 Office Depot brand DVD-RW. After finding 8 out of 10 being defective with visible defect marks on the disks, contacted Office Dept via e-mail, received confirmation that someone will contact me within 24 hours. After 3 days with no reply, I sent a thank you note for their level of care. Received reply that they cannot locate my statement. Explained the defective product that bears Office Depot name and the fact that they should not knowingly sell defective items to consumers as ALL of the said DVD-RW's were puleed off the shelf yet, they sell packs of 50 for $5 via net?

I was told I just had a bad batch with NO offer to replace the product that has their own name (Office Depot) printed on them. What a glorious way to honor your establishment's name and commitment to quality control.

I take the loss as with all the current lawsuits against you, you'll need to panhandle but, I will never spend a penny at your store again. Major electronic and office supply stores are within 3-mile radius.

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Office Depot perks reward is scam

Office Max Perks is a Scam. Purchased a printer for $300 at Office Max and clerk signed me up for Office Max Perks. Received the plastic card with bar code and was told I had received a $50 reward for in-store credit. Went back after a few months to purchase new ink cartridges with my Perks card and was told I would have to log in. The store doesn't keep track of the "Rewards". Went back home and logged saw my original purchase and the $50 "Reward". Printed it out and went back to the store. Said they couldn't honor it, because I waited too long and didn't really have any "Rewards". Told the clerk I didn't (and still don't) see any expiration date. Gave me an 866 number to call.

What a bunch of baloney. Logged on to Amazon.com and found the ink cartridges for 40% less than Office Max. Do your self a favor and shop online.

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consumer 1
, US
Dec 13, 2010 1:35 pm EST

Officemax customers,
Watch out for the officemax double reward scam.
They will not credit your rewards as promised.
You need keep up with your rewards, otherwise they will scam you out of your earned rewards. Do not call them, contact them thru email so you will have the record.
I do not shop at office max anymore and will not ever. I have been ripped off by them too many times.
Staples lot better with reward progrom.

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Office Depot late delivery

Office Depot online shopping is horrible... you will not received your order by the expected day.. nor the next day.. it will take them up to a week or more to deliver an item that you could've purchased elsewhere and receive it the next day.

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Office Depot scam

I want to generate bad publicity for OfficeMax here and tell the rest of the world my horrible experience with them (never do business with them again). The rewards they issued me failed at every step of the process and it takes a boxing match just to receive it, because Customer Service is both rude and unhelpful. A manager had just hung up on me - I was trying to escalate the priority of my complaint so I would not have to write this, but she instead hung up on me. Here is my experience: I bought an expensive printer from OfficeMax, only because they promised a reward.

Me being naive, I signed up for MaxPerks and bought the printer. They didn't honor the MaxPerks reward, despite it being on their advertisement, so I sent over 10 emails, in the span of 3 months, for them to honor the MaxPerks reward. It eventually came, but at the cost of 10-emails, numerous phone calls, and 10 hours of my time. With the MaxPerks rewards, I ended up ordering some items online (that OfficeMax cancelled! false advertising) and I ended up getting a replacement gift card. I ordered another item online (that OfficeMax cancelled yet again!) and they sent another replacement gift card.

Seeing that the online order is an incredible failure, I go to OfficeMax to buy another item using this gift card. After a 30 minute drive, they tell me that the gift card has 0 balance. I call immediately and I was promised that within 48 hours, the card would have its balance and I would receive an e-mail, another hour or two lost. 6 days later, nothing.

Subsequently, I call OfficeMax and ask to speak to a manager. She says all she can do is do a feedback form for an "inconvenience". I was upset, an inconvenience? 12 hours, do you know how much I make per hour that it's an "inconvenience". After a few more minutes, she tells me she cannot do anything, I make sure she actually noted my complaint, and in the middle of doing so, she hangs up on me. OfficeMax - I've dealt with Customer Service with BestBuy, Victoria Secret, Staples, OfficeDepot, Amazon, and they were able to easily issue me gift cards. I never had to escalate it like this. So, I am telling anyone who reads this, beware of OfficeMax.

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Tony Curbelo
, US
Mar 02, 2017 6:23 pm EST

In my opinion, Office Max located at West Charleston Blvd is a HORRIBLE place.
They treat customers like dirt.The store is managed by a heavy man that NEVER smile, They treat you with no respect.
I will NEVER return.

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hkNK
, US
Nov 14, 2010 2:00 pm EST

I had an bad experience with officemax too.
Officemax will kill the Cow for small liver. Dirty & red neck company. I look for them to shutdown within next 3 yrs.
They will not credit rewards, especially the double rewards.
Also recycle cartridges you turn in will not credit to your account like a it should. I had to email them to got some credit but not all of it. I do not shop at Officemax ANYMORE.

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eachmorning
Anchorage, US
Jan 30, 2010 2:57 pm EST

Your problem/complaint is with the Online Ordering System, which is totally separate from the Retaik Store. The Retail Store manager has no record of anything that went on with you and the Online System, and therefore can't verify any info or your gift card. If you would go to the Officemax website and call the customer service number (which is what the store manager was wanting to give you), your complaint would have been escalated to the District Manager and/or Online System manager, and you problem would have been quickly cleared.

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Tony Curbelo
, US
Mar 02, 2017 6:25 pm EST

The problem is management.

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Office Depot return policy

Never buy anything from office max if you are mailing it as a gift. I bought my daughter a computer for christmas and mailed it to at her. she is a travel nurse in another state. I didn't realize she had just purchased one... so she goes to return it...in san jose... along with the credit card receipt which had to later be mailed to her. office max would not credit back the credit card. they would only issue a merchandise card. story here... never buy from office max. furthermore, it doesn't even make sense. no cash was requested. the request was credit back to the original form of payment. I could understand it if it was for cash back and no receipt. what an outrage.

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Jesse Grace
,
Jul 23, 2008 9:30 am EDT

We as consumers need to quit buying anything from a retail store that treats customers as they treated me! During an effort to move across the state, I bought a $65 set of Ink Cartridges for an older HP Inkjet Printer to use in sending out resumes. Having already boxed my printer cable, I was unable to use that printer as I had intended. After our move, and after unboxing all our stuff (including our newer HP OfficeJet), I was in Morristown, TN and saw an Office Max Store; I went in and discussed the situation with a lady at the counter explaining to her exactly what I had done, (item, cost, time, etc.) and that I would like to bring the cartridges back and instead, get a new set for my OfficeJet. She said that it would be no problem giving me a CASH refund if I had my receipt. She proceeded to tell me if I wanted to go ahead and get the new cartridges that all I had to do was bring the others in with my receipt, to get my CASH back. So, I went ahead and bought the OfficeJet cartridges (another $60 something dollars).

When I returned the other day, with the unopened cartridges and my receipt to get my CASH back, they reneged and would not give me my money. Instead, they insisted on a giving me a gift card. Needless to say, since I don't need anything from Office Max right now, I don't appreciate them taking my money, lieing to me and forcing me to use a gift card for something I don't really want, or need. Obviously, if I hadn't been misled and if the lady would have told me that in the first place ... I would have done the return first and then purchased the new cartridges with the card. A swap out, if you will. Anyway, I will never buy another thing from Office Max, period; and I hope you will consider going somewhere else yourself.

Their attitude ... they just shrugged their shoulders and blamed it on Corp. policy and their cash register/computer program. Corporate ... had the same attitude over the phone!

There are too many decent people/businesses out there that we can help by giving them our business, we don't really need, nor can some of us afford to have these big box retailers always pushing us around. Please consider this the next time you buy! Corporate policy is only as good as we allow it to be. Otherwise, they change it to suit us, or they're out of business. After all, who keeps them going? Think about it ... tell everyone you know, and go to Staples or Office Depot! Thanks ... there is power in numbers!

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kenx12
Philadelphia, US
Jun 30, 2011 4:33 pm EDT

According to their return policy (which is ###ed BTW) if you return a "technology" item after 14 days you can only get store credit.
I purchased about $225 worth of network cabling that I ended up not needing, while I was on the road. when I returned home I went to return these items and was told that because they were "technology" items and it was beyond the 14 days I could only get a store credit.
If you don't know network cables are about as technical as a lamp cord.
I will never spend another dime at office min

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Snowball4
Philadelphia, US
Jan 19, 2010 3:37 pm EST

purchased laptop as xmas gift before xmas . told return policy was 14 days - i said it was a gift - they said "oh well, you;re stuck with it." $320 laptop we can't use...this was in Tunersville NJ store and the 800 (lack-of) customer service line.

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DemInCO
Broomfield, US
Aug 08, 2009 3:19 pm EDT

Please DO NOT BUY ANYTHING FROM Office Max.

Superior CO Store- I returned $3.25 worth of stuff with receipt, but I had lost my credit card. They would not post the credit back to the card AND the would not give me cash back. Forcing me to take the refund on a Office Max gift card. They hassled me for 30 minutes, asking me for all forms of ID. Worst customer experience- the cashier and the manager were cut from the same cloth of -We dont care for customers.

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rowantheelf
, US
Jul 19, 2009 11:10 pm EDT

Do you really think any other big box store is going to treat you differently? Did you read the return policy on the back of your receipt and were you inside the return date? If not then you need to speak to a manager, not a cashier.

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getoverit
,
Aug 28, 2008 4:00 pm EDT

The registar does prompt on returns over 30 days to be returned to a giftcard even if you have a receipt. Go ahead and go to OfficeDepot or Staples everyone has policies and procedures and you as consumer nee dto quit acting like everyone has to do it the way you want. Get over yourself

Office Depot In-depth Review

Website Design and User Experience: The Office Depot website is well-designed and user-friendly, making it easy to navigate and find what you need. The layout is clean and organized, with intuitive menus and search functions that help you quickly locate products and information. The site also loads quickly, ensuring a smooth browsing experience.

Product Range and Availability: Office Depot offers a wide range of products, catering to both personal and business needs. From office supplies and furniture to technology and printing services, they have everything you could possibly require for your workspace. The availability of products is generally good, with most items in stock and ready to ship.

Pricing and Discounts: Office Depot provides competitive pricing on their products, offering good value for money. They frequently run promotions and discounts, making it even more affordable to shop with them. The website also features a price match guarantee, ensuring that you get the best deal possible.

Customer Service and Support: Office Depot excels in customer service and support. Their knowledgeable and friendly staff are always ready to assist you with any queries or concerns. They can be reached through various channels, including phone, email, and live chat. Response times are generally quick, and they go above and beyond to ensure customer satisfaction.

Shipping and Delivery: Office Depot offers reliable shipping and delivery services. They provide multiple shipping options, including standard, expedited, and next-day delivery. The estimated delivery times are accurate, and they provide tracking information so you can easily monitor your package's progress. The packaging is secure, ensuring that your items arrive in excellent condition.

Return and Refund Policy: Office Depot has a fair and hassle-free return and refund policy. If you are not satisfied with your purchase, you can return it within a specified timeframe for a full refund or exchange. The process is straightforward, and they provide clear instructions on how to initiate a return. They also offer free return shipping in most cases.

Quality of Products: Office Depot offers high-quality products from reputable brands. They have strict quality control measures in place to ensure that their products meet or exceed customer expectations. The items are durable, reliable, and built to last, making them a worthwhile investment for your office needs.

Customer Reviews and Ratings: Office Depot has a section on their website dedicated to customer reviews and ratings. This allows you to read feedback from other customers who have purchased the same products. It provides valuable insights and helps you make informed decisions before making a purchase.

Loyalty Programs and Rewards: Office Depot offers a loyalty program called "Office Depot Rewards," which allows you to earn points on qualifying purchases. These points can be redeemed for discounts, gift cards, and other rewards. The program is free to join and provides additional benefits to loyal customers.

Sustainability and Corporate Social Responsibility: Office Depot is committed to sustainability and corporate social responsibility. They have implemented various initiatives to reduce their environmental impact, such as recycling programs and energy-efficient practices. They also support charitable organizations and community initiatives, demonstrating their commitment to giving back.

Overall User Satisfaction and Recommendation: Overall, Office Depot is a reliable and trustworthy online retailer for all your office needs. With their user-friendly website, extensive product range, competitive pricing, excellent customer service, and commitment to sustainability, they provide a positive shopping experience. I highly recommend Office Depot to anyone in need of office supplies, furniture, or technology.

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