Complaint Rating:

Company information:
Office Max
Tennessee
United States

We as consumers need to quit buying anything from a retail store that treats customers as they treated me! During an effort to move across the state, I bought a $65 set of Ink Cartridges for an older HP Inkjet Printer to use in sending out resumes. Having already boxed my printer cable, I was unable to use that printer as I had intended. After our move, and after unboxing all our stuff (including our newer HP OfficeJet), I was in Morristown, TN and saw an Office Max Store; I went in and discussed the situation with a lady at the counter explaining to her exactly what I had done, (item, cost, time, etc.) and that I would like to bring the cartridges back and instead, get a new set for my OfficeJet. She said that it would be no problem giving me a CASH refund if I had my receipt. She proceeded to tell me if I wanted to go ahead and get the new cartridges that all I had to do was bring the others in with my receipt, to get my CASH back. So, I went ahead and bought the OfficeJet cartridges (another $60 something dollars).

When I returned the other day, with the unopened cartridges and my receipt to get my CASH back, they reneged and would not give me my money. Instead, they insisted on a giving me a gift card. Needless to say, since I don't need anything from Office Max right now, I don't appreciate them taking my money, lieing to me and forcing me to use a gift card for something I don't really want, or need. Obviously, if I hadn't been misled and if the lady would have told me that in the first place ... I would have done the return first and then purchased the new cartridges with the card. A swap out, if you will. Anyway, I will never buy another thing from Office Max, period; and I hope you will consider going somewhere else yourself.

Their attitude ... they just shrugged their shoulders and blamed it on Corp. policy and their cash register/computer program. Corporate ... had the same attitude over the phone!

There are too many decent people/businesses out there that we can help by giving them our business, we don't really need, nor can some of us afford to have these big box retailers always pushing us around. Please consider this the next time you buy! Corporate policy is only as good as we allow it to be. Otherwise, they change it to suit us, or they're out of business. After all, who keeps them going? Think about it ... tell everyone you know, and go to Staples or Office Depot! Thanks ... there is power in numbers!