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Office Max Complaints - Their replacement warranty is a ripoff

Review all Office Max complaints

Office Max

Posted: 2008-04-28 by Miller  [send email]
Their replacement warranty is a ripoff
Complaint Rating:  75 % with 4 votes
Company information:
Office Max
United States
www.officemax.com

We purchased an office max warranty with our Kodak camera, we were informed we could return it if anything was wrong with it for a new camera. 2 months after using the camera, the features were not working properly. After visiting the store, we were told, sorry! You need to deal with Kodak and here is their address! We were told to send the camera through the mail and Kodak would possibly repair the camera and return it. We purchased the warranty from office max!!! Any parent knows you do not go months without a camera, this is why we purchased the warranty!!! Their replacement warranty is a ripoff!!!
Comments United States Products & Services
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Comments

 175 days ago by Jean Moyer  [send email]
I WOULD LIKE TO KNOW WHY I GOT CLUB POGO .and had to pay 4 times for it 3 times on cidit card. and one by certified chq that was send back to me cashed 03 05 08 six months after i payed for by master card please tell me why thankyou jeanmoyer.
 140 days ago by Kd  [send email]
All replacement guarantees begin AFTER the manufacturer's warranty, that is true across the board at ANY retail channel. During the first year you must get service through the manufacturer.

You are misplacing blame. That is why there are always "Terms and Conditions" available BEFORE and after you purchase any service coverage.

If a customer believes everything they are told, I have a brand new Ford Truck that has a 20 year warranty bumper to bumper, and includes free gas for life. READ THE FINE PRINT! Don't assume that you are being told anything that is the complete story. OfficeMax associates are coached to tell you what you want to hear, much like Best Buy.
 128 days ago by T Martin  [send email]
I had a similar problem with Office Max. After 59 days, my new HP laptop crashed. Try understanding tech support for HP. Office Max wouldn't help me, and my extended warranty doesn't start until HP's first year warranty is over.

Needless to say, I'll never purchase another thing from Office Max. Thanks guys, for NOTHING!
 59 days ago by Luc  [send email]
It's been, in my experience, that the extended warranties I purchase through the retailer has been that the retailer exchanges the product even well before the expiration of the manufacturer's warranty.

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