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Office Depot review: Returning merchandise 48

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Author of the review
5:51 pm EDT
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I have been a Office Depot customer for a number of years. Here in McAllen there is a choice of stores such as Best Buy, Wal Mat, Target, and other office supplies stores but I had made my choice to be Office Depot.
I purchased several ink cartriges at the Office Depot on 10th street here in McAllen. My printer went out and I was left with one ink cartirge and had no need for it. By this time I no longer had the receipt but I thought I could get credit for it and purchse something else in the near future. I was told by the cashier and the so called manager that without the receipt I would not be able to return it. I asked that all I wanted was a credit and did not need a monetary exchange. They insisted that the policy was the same and a receipt was still needed. All the stores mentioned above and others not mentioned have no problem issuing a credit in lieu of money returned when there is no receipt. What makes Office Depot so different from the other businesses in this respect. In my opinion Office Depot needs to change their policy and get off their high horse and treat customers better. Like I said here in McAllen we have a choice as to what stores we want to make our purchases at so unless customers are breaking down your doors to get in I would give this policy a second thought. I had no use for the ink cartrige so I left it at your store and told your manager to keep it. I hope you can resell it and make a profit on it as you probably need it.

THANK YOU FOR NOTHING
A DISSATISFIED CUSTOMER

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48 comments
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cascade man
Monmouth, US
Jun 30, 2011 8:46 am EDT

You go in the store. Five plus workers. Hard to get someone to wait on you. "oh, I don't do that, go see Phil. He is over there somewhere. You go look, you will find him." Check out time. One cashier, five people in line. Three workers shooting the breeze in copy center. Two others standing around watching the line get bigger while they visit. Embarassed they walk away to talk out of sight of the customers. I finally set my stuff down and walk out of store. Oh, I forgot, I did find Phil. He got mad at ME for looking for him. I tried to explain the other guy sent me over. Well he just thinks that guy is a dope for doing that. Phil asks me what I was looking for. I tell him. He sends me back to that guy. That guy says, "oh, you did not make yourself clear. All you had to do was tell me exactly what you wanted. Here it is, under your nose the whole time. Then the mess at the checkout happened. And to make it worse, they are all like that! I buy at Costco.com now. Easier, overnight, no freight charges.

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Wendy
,
Aug 21, 2008 2:04 pm EDT

Office Depot will not issue returns for electronics if the box has been opened. They won't tell you that either. DO NOT BUY from them if you think you want to return. If you don't like the item you cannot return it for either a credit on your charge card or NO STORE CREDIT either. Their policy is EXCHANGE ONLY. I will jot go there again. I am stuck with a TV that I don't like. Never even hooked the TV up. I took it out of the box, saw that it was too small and tried to take it back the next day. They refused. Called Corporate HQ. No such luck. They refused to help me get a credit to the store. EXCHANGE ONLY. I was visiting and didn't want to fly home with the TV. They don't care...

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LidlP
, US
Feb 09, 2011 9:04 pm EST

I am specifically complaining about Office Depot at 12190 BISCAYNE BLVD. at N.E. 122 ST.Store# 25 NORTH MIAMI, FL 33181. The employee's name is Roger. Because of him you have not only lost me as a customer, but also my company. Whenever we had an office emergency, this is the place where I sent my employees with the company credit card to get whatever supplies were necessary. Because of the lack of professionalism of one employee, we will boycott your company, and I will deter anyone I know from sponsoring/patronizing Office Depot.

This was the 2nd time today that I was disappointed with your lack of customer service and the unbelievable lack of concern for good customer care. This afternoon, all I needed was printer ink. I approached this gentleman - and I use the term loosely - who mumbles the ink code and walks away. I assume he went to get the ink. Ten minutes later, I am still standing and waiting. I went to look for assistance, and realized he is outside flirting with someone. I walked outside and told him I was waiting for my ink, and he laughed like I was some *** customer bothering him. How unbelievably unprofessional, condescending!

This is how companies lose customers, upsetting one customer at a time. I am certain I am not the first customer you have disappointed. Luckily, Office Max is across the street. Within 5 minutes I was out of the store with my ink. You will never see me or my employees at your ridiculous, unprofessional, and poorly managed company again. I will give you another 3 years before you file chapter 11. Office Max was packed and buzzing with customers. Your store even though had more parking was pretty empty. tsk, tsk, tsk, what does that tell you Office Depot, a better employee training program or get rid of incompetent people who walk away from a customer to pursue more personal matters?

Valerie
Valerie
, US
Sep 22, 2008 6:40 am EDT

Beware using online coupons offered by Office Depot. In print too small for a magnifying glass, I found that these were not valid for any electronics, electronic accessories, or media & software, nor for wireless, satellite, internet technology, nor for HP ink or toner, or for Gift Cards, or for product prevention plans or shipping fees, etc.

So why bother shopping there? Office Depot's prices are not cheap. I spent $130, half of which was for electronics. So no $15 off for me!

Go online to other stores and find these products with free shipping. Maybe even lower prices. And buy school supplies where they are more affordable.

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Jon Hortica
,
Jul 25, 2007 12:00 am EDT

Viking Office Products was tops in office supplies. Then they were bought out by Office Depot and it has been downhill from there. I've had numerous problems with ordering products from this company, the latest one being today when I opened two packages of replacement ink #56 for an HP computer printer. Both were remanufacture ink cartridges having the Office Depot label. Both were very defective and wouldn't print properly. It's too late to even ask for a refund since the ink was ordered a couple of months ago (I only open cartridges when I need them). From now on I'm doing a quality check on all cartridges ordered and I'll never order from Office Depot again!

Valerie
Valerie
, US
Oct 28, 2008 11:45 am EDT

Why I will never buy another thing from Office Depot

Every time you advertise a good deal on a computer, your stores never have them. When those stores call other stores, those other stores never have. then your sales reps tell me "Oh that's been discontinued" So why advertise it.

Every time I order something from Tech Depot that was advertised in print or on your site, I get told "Oh that's been discontinued"

My last order: Purchased online from OD website for store pick up, charged 899.99, although your phone reps say I wasn't. Call me the next morning, state that the store I want to pick computer up doesn't have any and I cannot get on delivered because ummmmm "It's been discontinued" Call store: Store has 2, we'll hold it for you, GREAT! But since OD online is holding $899.99 (901.00 actually) I can't pay for new computer. Ask OD online to call my credit card company to release the hold, poor English speaking rep tells me that my card was not charged, ummmm my cc says it was, 901 hold pending could take 3-5 days to drop off. CC company says we'll gladly drop the hold immediately if OD calls and provides some info and I can buy computer immediately. Again OD rep speaking poor English tells me that my card wasn't charged.

Called store for assistance, guy tells me "Sorry this kinda stuff happens all the time, and there's nothing I can do." At least I could understand him.

This year Best Buy and Staples will get all my computer business, which I plan to buy one nice desktop, 2 laptops, an LCD projector, a 42 inch HDTV, and related software titles. All by Christmas.

No matter how irresistible your prices are, no matter how many tempting emails I get, I would rather pay more from a Store or Website that provides quality customer service, consistent prices between Web and Store, and actually carries the products they advertise, not discontinuing them the day the ad hits the streets.

Thank you for making this so easy for me.

Remember:

If I have a good experience, I will tell 2-3 people by word of mouth, and none via the internet.

If I have a bad experience, I will tell 10 by word of mouth and MILLIONS via the internet.

Thank you Al Gore, thank you for inventing the internet so I can tell the world about crappy retailers and their lack of realizing that without happy customers, the only ones that are happy are the bankruptcy vultures.

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Edgar
, US
Jul 02, 2009 7:24 pm EDT

I purchased the product "Media Now" after talking to one of the sales associates about it's compatibility. The product would not work with Vista on a 64 bit system. I took the product back and told it could not be returned because I might have made a copy of the program and that it was against the copy right laws. I filed a complaint with the company and was told the same thing by one of their managers. I researched the copy right laws and there is no such law. If there were no software could ever be returned and many companies will take the program back if they don't work. It is simply Office Depot's policy to assume that every customer is a thief. That is their privilege, but they should be upfront about it and not lie to their customers.

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adamwest
Phx, US
Nov 29, 2009 8:34 am EST

Office Depot has these and a few other Papermate pencils listed as the "American Naturals" and "Made in USA". Well, sorry... these are cheap Chinese imports like all the others now. Sanford, the manufacturer, owned by Rubbermaid, has closed their Tennessee plant. There are no Papermate pencils that are Made in the USA so don't think you are getting something quality. So dissipointed when I ordered a truckload of these and they arrived (see attached) however to their credit, Office Depot credited my account and said just keep them. I guess that is to keep the peace but no mention of them changing their website info to reflect the true product.

So if you want to be sure your kids are chewing on lead-free yellow painted pencils manufactured under regulation like the OSHA, EPA and FDC (what are the Chinese equivalents to these? Hm, cant think of them) buy the Semi-Hex school pencils I just ordered from the General Pencil Co. in Jersey City and made from aromatic cedar from California. Good stuff for the kidos and the teacher will thank you for not wasting class time sharpening crappy pencils all day!

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Carl
, US
Aug 03, 2009 7:39 pm EDT

Office Depots customer service is a big fat joke. Their customer service reps r all rude. The managers will always them up. Your the idiot and their employees r always right. (even though i work for an attorney and they answer phones all day) HA! I was never offered any apologies or remedies for their continuous inconveniences. Late delivery, rude reps, no confirmation of fax orders, wrong items delivered, the list goes on. So, anyone reading this that can refer me to a customer friendly office supply company who will deliver and receive faxed orders.

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Iraklus
, US
May 05, 2010 4:26 pm EDT

Went in to the home depot to buy a wireless expander in the morning and found out the model they sell was out of date and needed a firmware update to possibly be compatibly with my router... well I went to return it after I found that it wasn't a crappy piece of equipment and found that the store had a policy that states the customer CAN'T have there money back even though i bought it just one hour prior to returning it. I felt so sick to my stomach when they kept saying "company policy". When I told the manager he lost my business, he smiled and said "that's okay, we have other customers".. this made me feel sick as they smuggly stand their and rob you with their "company policy"

I tried contacting corporate via phone and email and I never got a response. It seems to me this company doesn't like their customers.

If I am going to spend my hard earned money with a company, they better make an effort to make me feel welcome. Instead, office depot thinks all their customers are criminals and will laugh at you if you tell them they lost your business.

Funny thing is, I was a loyal customer and bought all my business supplies there... they lost thousands in sales, business and referrals from me.

Valerie
Valerie
, US
Oct 17, 2008 8:18 am EDT

I purchased a Toshiba laptop in April from Office Depot in large part due to the $185 in rebates promised - $50 from Toshiba and $135 from Office Depot. I received the rebate from Toshiba promptly and a card from OD saying I hadn't purchased an item on the rebate form (it clearly was) and they hadn't received the UPC (it was on the same sticker as the serial number). I resubmitted the paperwork, waited 90 days and heard nothing.

I called to check on the status of the rebate. There was no record of it arriving at the rebate center. I told the agent I could send the receipts in again. He said it was too late and there was nothing I could do to get the rebate.

This poor handling has soured me on Office Depot. It seems that someone in the actual company (vs. rebate fulfillment center) should be able to do something about this. I hold this in stark contrast to a competitor who has a simple way to submit rebate requests on line, gives you instant feedback, and send out promised rebates.

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Tammy Hansen
, US
Dec 10, 2008 1:02 pm EST

I bought letterhead and business cards that were not filled in from Office Depot. I went to the website that was listed on the forms so I can get a template to fill them in. The website did not list the particular items I had purchased, so I called the 1-800 number. That is were my headaches began.

After spending about an hour and a half being transfered from one department to another, no one could tell me were to find the correct template. After being on hold for a long time, I spoke with people that were rude, people that had no idea how to work their website and people that would ramble on about everything but what could help me. I finnally spoke with someone with some intellagence, and was told to go to www.myprinthelp.com. I tried to explain that i didn't need help with printing, but she insisted I go there so I did. I was under the assumption that was a website associated with them. How wrong I was.

Once I got on that website, I had no problem designing and printing my letter head and business cards. I thought that was the end of my problems.

Several days after I printed them, the day I was going to promote my business, I had realized that the letter head hadn't printed out correctly. That was my fault, apperently I was so frusterated I did not realize it before. I don't have internet access were I live, so I had to go to a friends house 35 miles away to use his computer. I thought it would be an easy fix and I could get on my way. How wrong I was.

I couldn't log in to www.myprinthelp.com so I hit the appropriate button to retrive my password. I got a message to check my e-mail. I did this several times, but was never sent an e-mail with my password. I started calling Office Depot again. AGHHHHHHHHHH HEADACKES AGAIN. Again I was transfered from one department to another. No one knew what they were talking about. One woman told me that they were not trained about the website, another woman told me she was told to tell people Office Depot was not associated with that website. One woman told me I did not have an online account, so I decided to just set one up. When I did, I get a online memo that an account had already been set up and if I had forgotten my password, I should retrieve it by hitting the appropriate button, which I had already did.

In short, I ended up going round and round in circles because no one knew what the hell they were talking about.

I don't know if Office Repo fired all their smart people so they can hire stupid people that will work for minimum wage, but I do know I will never purchase anything in their stores again. I would rather go out of my way to another store to avoid the headackes I have endured. I have not only had to deal with stupidity, but I have had to put off promoting my business.

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Gamestuf
, US
Apr 05, 2011 3:38 pm EDT

I recently ordered a desk from Office Depot and have since found that their delivery service and customer service are both worthless. The delivery date was supposed to be March 23rd and it is now pushed back to the 31st because someone forgot to load it on the truck today. Their delivery vendor only solution was to schedule it 7 days out. The customer service agent I contacted at the Office Depot started the conversation off with “it’s only an estimate” and “it wasn’t in stock” so they could not deliver it – then just kept repeating himself. Too bad the warehouse already told me that it was in-stock and just wasn’t loaded. The supervisor was not much either – she did finally open a complaint after a prolonged conversation but offered me no help at all in resolving this.

DO NOT ORDER furniture that is delivered by truck and not by UPS or FedEx – the delivery vendor (Excel Direct) is worthless and does not care about its customer’s delivery.

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OfficeDepot is a bunch of losers
Annapolis, US
Mar 11, 2010 4:38 am EST

What an example of poor business and incompetence!
I ordered and PAID for a laptop from OfficeDepot on their website. In bold letters on top of their leading page was "Free Next Business Day Delivery".
In this particular purchase this was very important to me as I was having the computer delivered in time for a flight out of the country.
When the computer didn't arrive next business day, I checked the email and they had 'deleted' the order.
Calling customer service, I was told that my Credit Card company had denied the order.
This LIE was cleared up with a simple call to MasterCard. They not only had approved the order, but gave me the date, time amount and a verification code.
Calling back to customer service, I was now told that they were "out of stock" of this item.
It was late in the afternoon on Friday, my plane for south America was leaving in hours and they made one lousy excuse after another.
When asked if they could do anything to deliver this computer or another one like it in time for my flight, they opted to do nothing. Their answer was that they could refund my money (a given).
They offered no plausible excuse for having denied my order, having 'deleted' it without notifying me, no phone call, nothing.
When asked if they could get another computer to me on Saturday before my flight, they just said "we don't deliver on Saturdays"
Well, that wouldn't have been necessary if they had simply followed through with their big internet promise of "Free Next Business Day Delivery"

DON'T BE FOOLED!
They will deliver it if it is convenient for them, if they have it in stock and if they feel like it.
If it is important to you, go to a store (preferably a professional one) and purchase it. OR have it delivered by a company who actually knows that people are relying on companies to live up to their promises as we are also important and have promises to keep.
YOU HAVE CHOICES - Give your money to a company that deserves it!

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Arno
, US
Nov 22, 2010 9:37 pm EST

In July 2017 I purchased an HP NV550 Laptop computer. At the checkout the sales person offered me a two year extended warranty that he said would run after the 1 year HP warranty expired giving me 3 years of total coverage.

Well when the laptop died recently I called Office Depot only to be told that the warranty ran from the date of purchase, not the expiration of the HP warranty. So I essentially paid for 1 year of useless coverage.

Office Depot's response to me "You should have read the contract before buying it."

How callous of an attitude.

Needless to say I am done with Office Depot and HP.

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SRUD
, US
Sep 04, 2010 4:28 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I purchased a laptop from Office Depot with an extended warranty and owned it for less than a week. I was having problems with it and contcted Lenovo. If trying to resolve the issues, they detemined that I had a defective network card and advised me to return it. I went Office Depot first to exchange it. They said they do not exchange computers. The manager was very rude and could care less. I told him I only had it for a week and he then said if it was under 14 days, if I brought in my receipt and original box he would exchange it. They had no copies of consumer records in the store. I was so angry, I decided to return and go somewhere else to buy it. When I brought it back there was a different office manager more rude than the first one, I was told I could not return it. At first he told me I could exchange it but there would be a 15% restocking fee since I did not have the original packing material. I only had the box it came in. Then he told me he would not even let me exchange even though it was defective since I had taken it out of the box and there was dust on it and he was sure that it was not defective. I was so disguted. I will never go back there again.

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HBLansing
Victoria, CA
Jul 14, 2009 12:51 pm EDT

Two weeks ago I visited the Victoria BC store, after seeing that
although Office Depot.ca lists the HP B9180 printer online, it displayed
an "unavailable in your area" error when I attempted to buy online.

The staff was helpful, took a look online and verified that it was
indeed in the Office Depot item list, and then took my name and number
and agreed to get one in-store which I could then purchase. I was
pleased and went on to pick up a supply of inks and high end photo
papers for my existing printer, and made plans to make Office Depot my
single source for printing supplies for my photography based on that
experience.

I followed up with a phone call two days ago and was told "it's not here
yet, we'll call you when it's in". Although a bit surprised at the long
lead time, I was satisfied that things were in the works and that I
would have my printer in due time.

Today I was in-store making some additional purchases and decided to
check the status of the printer and things went quickly downhill.
Apparently the manager who had been assisting me is no longer with you,
the back-room associate who I assume handles receiving had no idea what
we were talking about, and the member of the store's management team I
wound up talking to a) had no idea who I was, b) could find no record of
any request to have this printer brought to the store, c) told me it
can't be purchased at Office Depot Canada at all. When I related the
conversation I had with a store associate two days ago, all I got was
"well who was it?" followed by a bit of a shrug and a "we can't help
you".

It was on the OD.ca web site. I was not on the US ".com" web site when
I saw it.

I received no follow-up phone call apologizing for a mix-up and letting
me know the item could not be obtained for me. Further, either someone
at the store knows about this and knows the item was expected in or one
of your store associates just made that up to get a customer off the
phone.

What did I expect? As someone who spent over seventeen years in big-box
corporate retail management (at Kohl's) here's what I expected: I
expected the member of the store management team I met with today
(Stephen) to get on a phone back to corporate, explain the situation,
and see what could be done to assist a customer. I expected an apology
for the confusion. I expected more of an effort than simply browsing
the website and...while we were both looking at the printer displayed
with a Canadian price (not the US price)...telling me it was not
available through the Canadian arm of OD. I expected to want to
continue to do business with Office Depot despite this situation. I did
not get what I expected.

I am flagging this with a request for a response. I want to know that
this is not the norm, I want to understand how the item displays on the
.ca version of the e-commerce item database at all, since it clearly
should not be if you don't sell it in Canada. I would love to hear that
someone will help me, and I would like to have a positive experience
with Office Depot as opposed to being currently disposed to telling
every other professional photographer I come into contact with (and
anyone else for that matter) that I had a horrid experience with your
company and won't be going back.

Valerie
Valerie
, US
Apr 23, 2008 2:54 am EDT

May 2017 I bought an HP laptop from Office Depot in Washington, NC. While selecting the computer I needed, I was recommended to purchase the 2 year extended warranty. The exact words said to me were "If you drop it, run over it with your car or whatever, bring it back in and you will get a brand new computer of equal or more value". So, I bought it. I've always had exceptional service with Dell on extended warranties so I thought it would be a good insurance policy. Two weeks ago, I turn it on and get a very "vague" picture on the monitor. I called the warranty service, was sent a box for return and got it back today-unprepared. I was told there was moisture in the unit and my warranty was void. Now before I sent it, I plugged in an external monitor with great success, backed up my data and sent the unit in. I get it back with the news that it had been water damaged and it won't even come on now. I've been round and round with Office Depot's customer service and they basically told me to F-Off. They said the mother board had been soaked with coffee or Coke and I had no recourse. How was it that it worked two weeks ago with an external monitor and now it won't come on? The manager at the Office Depot I bought it from (200 miles away) says he will do everything he can to help me but according to Office Depot, I'm ***. I want to put the word out that OD will NOT stand behind there extended warranties.

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Professor of Fortune
Orlando, US
Sep 11, 2009 3:09 pm EDT

Several things leave me displeased with my Office Depot order. First, the bookcase pictured for SKU636155 did not match the items I ordered. Second, the bookcases are badly engineered. They consist of a two-shelf base with a three shelf unit on top. The central shelf literally divides the unit in half and is the connection piece for each half. This configuration makes the unit very weak. Even in the instructions, there is a warning not to stand the unit on end before the cardboard back is nailed on. The warning states the unit may collapse. I can't recommend this overpriced excuse for furniture. Third, I called Office Depot to return the bookcases. On Aug 30, I was given a Set 15 pickup date. On Sep 2, I got a call from the pickup service saying they were at my home to pick up the bookcases. This was the first time I'd heard of any change. I was lucky and they finally collected the bookcases on Tuesday Sep 8. I contacted them later about when the refund will post back to my credit card. I was told it would take 5 to 8 days for the refund to be processed. What kind of service is that? I can’t recommend this product or Office Depot service. Both are completely unsatisfactory.

I tried to post a review on the office depot site - since I rated the product as 'poor' the review was never posted - even after I resubmitted several time. So forget about truth from Office Depot

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mislead in colorado
Centennial, US
Jun 08, 2011 7:23 pm EDT

sold extended computer service policy for laptop. i specifically asked for a three year coverage. they sold me a two year plan that they said takes effect after the one year manufacturer warranty to total three years.

i have 6 mos left and requested a replacement battery, as the current will not hold a charge any longer. they said that i am not covered, the two year started on day one parallel to the manufacturers warranty. there was no consolation, just 'no'.

this burns me because i have no protection and i know i specifically requested this and was assured by the sales staff that this is what i was purchasing.

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Rambo
, US
Jun 08, 2010 12:55 pm EDT

I have just gone thru *** with Office depot and their warranty company and still am not finished. We sent off a laptop 6 weeks ago for repair. We had an extended warranty and a accidental damage warranty. It took 6 weeks for the repair company to decide it wasn't economical to repair. They wouldn't even return calls to the local office depot manager. The warranty company says they don't replace the laptop only issue a gift card to buy a replacement and that takes at least 10 days. I've dealt with bestbuy numerous times for laptop repair and replacement. They've always repaired in less that two weeks or if couldn't be repaired, they just gave me a new laptop. Office Depot is in the stone age of customer service and needs a new warranty company and repair company. I would never buy from them again. Office depot doesnt keep any of their purchases on record like best buy does. If you don't have the paperwork they can't look anything up.

Valerie
Valerie
, US
Sep 03, 2008 12:57 am EDT

I ordered a chair online which was on sale at Office Depot. It was 69 dollars and I have a coupon code which take about 10. So the total price was about 59 dollars. I chose pickup option since I don't want to pay for the shipping and handling fees. Anyway I went to the store and the cashier asked me what I needed. I told him that I'm picking up the chair. He asked me how much I paid for and I said 59 dollars. He was like wow that's cheap. He said it in a way that makes you feel like you're scamming the company or something. He then asked other cashier to look up the "price" to see if it's the correct price or not. So I waited for 45 minutes for another cashier to take care of my order. The cashier was slow and ignorant. He asked me why I don't go to a store that's near to my house. I think he just said randomly whatever. Since my house is 3 miles away from Office Depot. So I waited for another15 minutes just for the paper to be printed out.

Valerie
Valerie
, US
Jun 13, 2008 3:59 am EDT

Bought a Lenovo tablet in 2017 and bought the 3 year extended warranty. The sales associate who sold it to me said this is a great warranty. "Even if you drop it or accidentally run over it with your car, we'll replace it if we can’t repair it". Well, last week it started acting up where it was turning on slowly and then wouldn’t turn on at all. They sent me a box and I sent it to be repaired. It was returned 3 weeks later UNREPAIRED. They claim the mother board appeared to have moisture damage- yeah right! Darn warranty cost me an extra $300 and it is a rip off. Don't let them con you on the extended warranty. Better yet, buy your computer elsewhere is my recommendation.

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sharon franklin
Union Springs, US
Sep 10, 2010 2:15 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I purchased a desk top computer and fax machine for a new business I have opened 45 miles from the Office Depot. The printer stopped working after 2 weeks of purchase. I called and was told there is nothing they can do for me. Next I had problems with the new HP desktop computer. I took it back to get it looked at based on a sign on the store stating computer repair. I paid $160 for the store to remove a virus. The problem was not solved at that point. I was as told I should have gotten warranty. I now have to send the computer to HP and be without a computer for about 4 weeks. The policies at Office depot are misleading. Make sure you read the fine print and policy. It is locate near the register. I will not shop at Office depot again. I am telling all my friends and business associates. Thanks for listening. I am so disappointed and now out of money i could not afford to loose.

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krichardson43
,
Jul 08, 2008 10:05 am EDT

On 7/07/08 I purchased an ink cartridge using a Office Depot gift card. After I got back to my office I realized I had purchased the wrong cartridge. I returned to the store the following morning with the cartridge and receipt. The very nice cashier did the transaction but when she scanned the gift card it said I had a balance of $00.00. The original receipt clearly stated I had a balance of $46.23. She called for the manager named Chris. He came to the register and tried to scan the card again and ended up with the same results. The cashier Kathy pointed out to him the balance reflected on the original receipt. He then very rudely said that I could have come back into the store and purchased more items that ran my gift card balance to zero and was being deceitful and brought an invalid receipt. He then said he couldn't do anything about it except call the corporate office. He did not offer to do this at all. Meanwhile I'm standing there waiting for a resolution to the problem and am very offended by him calling me a liar and a potential thief. I had to ask him to call the corporate office by which he rudely stated would be later when he had time. What a way to treat a customer Office Depot! I lodged a complaint with the corporate office myself. They asked me to fax them a copy of my receipt and the back of the gift card. I did so immediately. However after reading some of the posts here I do not expect the corporate office to resolve this issue. Office Depot of Evansville, IN west-side location has forever lost my business and the business of the other company I work for.

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Anita M. Platt
,
Jul 21, 2007 12:00 am EDT

I made a computer notebook purchase on July 15, 2017. I was told at that time that I would have fourteen days to bring it back. I attempted to return it on the 21st of July. I paid with an electronic check - the same as cash and I expected to receive cash back. I was told that I would have to leave the computer and give them my name and phone number so the manager could "investigate" my purchase when he came in on Monday. This is OUTRAGEOUS. First Mr. Doyle said that he didn't have the money to give me and then he changed his story when I pressed him about his policy. How can cash be returned if the policy is to NOT KEEP CASH in the store to cover returns? I asked Mr. Doyle for an 800-number for customer complaints and he said there wasn't one. He then gave me the corporate "[protected]" number knowing full well that no one would be there to solve my issue in a timely manner (NOW). Let me state that I would have been willing to accept a check handed to me at that moment as I told Mr. Beason when I contacted him. I had gotten Mr. Beason's name from Mr. Doyle but he refused to give me a contact number. I looked it up in the phone book. By the way, Mr. Beason was upset because I had called him at home on his "day off" that he was spending with his family. I told him that as a manager he should know that he IS A MANAGER 24/7. I explained the purchase to Mr. Beason and told him that Mr. Doyle first told me that he didn't have the money and then he changed his story to the he only had "ones." Mr. Beason said that he would not give all of his store's money out on one return and that was what he had told Mr. Doyle. I told Mr. Beason that when I had questioned Mr. Doyle again about the "800" number he called the police on me. Mr. Beason said that he had told Mr. Doyle to call the police if I was loud and causing a scene and would not leave the store. I told Mr. Beason the Mr. Doyle NEVER ASKED ME TO LEAVE THE STORE. As for my being loud, I ALWAYS talk loudly because I have a Hearing Disability.

What I want to know is - Is this the way you treat all of your customers, or just those customers with Disabilities? By the way, I never knew (when I was in the store) that Mr. Beason had told Mr. Doyle to call the police. As far as I knew, he called the police because I EXPECTED an agent of Office Depot to HONOR the return policy. I made the purchase with an electronic check that was IMMEDIATELY run through my account. Mr. Beason said "oh no" you have to wait ten days for a refund for a purchase by check. So I asked him, "If I come in after ten days will I get cash back?" He stated, "If I have the money." Store policy STATES CASH REFUND. Is this a deceptive business practice? Or, is the problem simply a store manager who could not care less about customer service?

By the way, I purchased my desk top computer from the Lake Charles Office Depot. I have, in the past, made numerous purchases there. I want to know with whom to speak AT CORPORATE. Please do not give me an "800" number. I want the corporate extension, please. I feel that my time has been wasted talking to customer service in the Philippines. They, by the way, also lied to me. I asked to speak to an upper level manager and I was told that they were all in a "closed door meeting." When I asked her where she was located she finally told me Manila, Philippines. So I asked her, "Just what manager, at your location, do you think could solve this issue NOW. She said there was no one and ALSO gave me the Corporate number that sends you in circles. After sending you through the menu for customer complaints, the suggestion given is to call the store manager if there is a problem. I did that. It seems that store policy is to offer a service that does not exist (a cash return that is not available because no cash is kept in the store.

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Anna Mouse2
Burbank, US
Nov 22, 2008 1:13 pm EST

Office Depot's return policy is absurd. I bought Windows Vista upgrade and tried to return it 7 days later when I couldn't get the software to work properly. I was told that I could only return an unopened box, within 14 days, for credit to buy only the exact same thing. I don't think I have ever seen a policy that is less than 15 days, and a store credit for the same product?! Effectively there is NO return policy.

I will never shop at Office Depot again, and plan to write the attorney general of CA to complain.

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Dwayne
,
Nov 20, 2008 9:19 am EST

After attempting to return electronic item and turned away by store management I made the mistake of contacting the corporate executive team only to get the same runaround about scripted policy. While the rep was professional she replied the same as store and that was an hour of my life I'll never get back. Behind the cash register each store has a sign promoting 100% customer satisfaction which is the best laugh I've had all day. We will be shopping at Officemax from this point forward.

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Grumpyagain
Pullman, US
Feb 15, 2012 10:29 am EST
Verified customer This comment was posted by a verified customer. Learn more

Sales people push warranty even when told "don't want it" many times, finally they tell wife that the warranty will cover the unit even it it was dropped and damaged. Son calls from college, computer not working and svc center says its drop damage and not covered under the warranty sold. You need a lawyer to read warranty and decypher the alphabet soup they put in.

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TheWayItIs
, US
Jul 16, 2011 2:17 am EDT
Verified customer This comment was posted by a verified customer. Learn more

"Sales" people are experts only in half-truths and deceptions. The only information you can rely upon exists on the net through expert and peer reviews. I've bought a couple of laptops at ODP in the past three years because they were great values. Didn't need to speak to anyone except I'll take that one. No accessories and stopped them before the extended nonsense pitch. I guess I'm their worst case scenario - no add-ons and a break even or money losing laptop.
The extended nonsense plans are from DAY 1 exactly for no reason other than to mask the mfr warranty. If you paid for damage/spills, that is the only thing covered in year 1 otherwise. The plan prices are abject ripoffs - along with those of Worst Buy, Staples, Sears, etc. Buyer beware still reigns supreme.

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fkerr
Columbia, US
May 25, 2011 4:56 am EDT

A check is never same as cash and all retailers have a waiting time on checks electronic or not. An ACH transaction is to guaranteed until the funds a credited days later to the retailer.
And if you'd called me at home, I'd be upset also.

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thisguy567
Brainerd, US
Jul 07, 2010 1:26 pm EDT

Employees of office depot can call the rebate center and get it approved if you bring copies of the reciept and rebate form to the store. Did you even try and let the store take care of your problem before you bad mouthed them?

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SS577
Honolulu, US
May 21, 2010 3:45 pm EDT

Actually, the two customer service representatives I spoke with on the phone apologized. I felt badly because I yelled at them for probably 2 minutes about having my furniture delivery re-scheduled FOUR times. After yelling at the supervisor about how terrible Office Depot is, she said that she will credit me a refund for the delivery once it actually arrives. I don't know if it will happen as they have not noted the first two interactions with them, but we'll see. At least they apologized...

Backstory:
They didn't tell me that they were going to cancel the delivery, so I don't go into work in the morning. I HATE having to tell my supervisor that I can't come into work because my furniture is being delivered only to find out that I could have worked. Now, Office Depot's unreliability is my problem and reflects poorly on my work ethic.

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Jkoe1978
, US
Mar 11, 2010 7:22 am EST
Verified customer This comment was posted by a verified customer. Learn more

"It was late in the afternoon on Friday, my plane for south America was leaving in hours and they made one lousy excuse after another."

"When asked if they could get another computer to me on Saturday before my flight, they just said "we don't deliver on Saturdays""

There are holes in your story. How is it that your flight was leaving "in hours" when it was friday afternoon, but then later, your flight changed to Saturday? I think we need to hear both sides of this story. If you can't even get this simple story straight, how do we know Office Depot did anything wrong?

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dariasdouble212
Chesapeake, US
Jan 23, 2010 12:01 am EST

Office Depot employees get paid minimum wage, so don't expect much.

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peace love
Kevil, US
Jan 01, 2010 11:32 pm EST

hey dumb ###. it says finished in USA, with wood imported from Indonesia and China...
Are you racist against where wood comes from? LOL wood is wood...

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Kristomania
, US
Nov 25, 2009 10:43 pm EST

I'm sure there was NO display to look at, right? Or maybe you weren't able to figure out just how big "42 inches" was, right? Don't blame a company for your mistakes.

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InterestedIndividual
Chicago, US
Oct 27, 2009 10:39 am EDT

Don't you think it's rather unfair to just assume that ALL service reps are rude? Just because you had a bad experience once doesn't really give you the authority to make that statement especially since it seems like you got an item delivered to you. Those people who deliver Office Depot products are completely different from those who work in the stores.

Kaelynsmommy09
Kaelynsmommy09
Frederick, US
Aug 20, 2009 4:19 pm EDT

Honestly...you need to learn how to read better...because if you go into an actual OD store IT SAYS IT EVERYWHERE COUPONS CANNOT BE USED ON TECH IT EMS. They can be used to supplys, safes, some office equip and ink only. NO ONE GIVES OUT COUPONS FOR TECH ###...Why should OD be any different...

Kaelynsmommy09
Kaelynsmommy09
Frederick, US
Aug 20, 2009 4:10 pm EDT

I used to work for office depot and yes unfort this does happen from time to time. The problem is not office depot though things get discontinued this quickly because the vendor and or manufac makes a new model of that laptop so quickly or the manufac stops distributing them. Office Depot dosen't pick n choose which ones they wanna sell and which they would like to discontinue. And when they do send them they can tell us were getting a shipment of 200 and only get about 60 or even 5 that go on the floor for walk ins due to customers pre-ordering them on the internet. Its a first come first serve basis kinda thing. I know it sucks but start pre-ordering if you really like the price. Staples dosen't even let you get rain checks and OD DOES, I know in my store if someone was promised something we would make it right one way or another. Ive never heard of this kinda rubbish.