Complaint Rating:

Company information:
Offerwire
Florida
United States

I ordered a modem and service online. i thought was ordering from comcast...no where on the site did it even mention Offerwire. i went to Comcast to pick up the equipment the following day and they said they had no record of me ordering service. I picked up my starter kit and installed my service. i week later the same starter kit was sent to me by offerwire. At this time I called the number in the box and sent back the kit and the modem. I didn't realize at the time that my card was charged this amount until I went to the bank. The site was very misleading. The returned product was delivered and singed for on June 21st. To this date I have not received my credit. The first excuse was they were waiting to hear from they corporate office and they would call em back. I never received a call and I continued to call getting no where. Last week i was oltd that they can credit me but they're having a system issue and I will be credited when they are back up. i called again this morning and it's the same story but this time I was told not to call back until 5 business days. what kind of service is this??? Why can't I have my money back?

Please help me!