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PICTURE ME Complaints - OFF CENTERED PHOTOS, MARK ON FACE STILL THERE

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PICTURE ME
Posted: 2008-04-26 by CAROL ESTEN  [send email]
OFF CENTERED PHOTOS, MARK ON FACE STILL THERE
Complaint Rating: 100 % with 1 votes
Company information:
PICTURE ME
VETERNS DRIVE
Batavia, New York
United States
Phone: 585-343-8320
WWW.PICTURE ME .COM

I RECENTLY HAD MY GRANDDAUGHTERS PICTURE DONE, THE PHOTOGAPHER WAS GREAT, BUT WITH ALL THE UPDATES IN COMPUTERS I COULD NOT BELIEVE THAT A SCRATCH SHE GOT THAT DAY COULD NOT BE REMOVED FROM HER FACE. MY PICTURS WERE ALSO OFF CENTERED ONCE I RECIEVED THEM.
Comments United States Photo Services
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PICTURE ME - rude employees
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PICTURE ME - Portrait Sitting

Comments

 Sort by: Date | Rating
 187 days ago by   really/? 0 Votes
I work for this company. We really cannot remove or ''touch up'' facial discrepancies. I know we have the software to do it, but the company like, locks it, so we cannot:I we cannot even show customers the color enhancement (black and white with the prop in color), which i too think is silly. If that happens again, ask for the ''soft touch'' it is a focusing technique they should have done for you when they were enhancing your photos, which softens the skin and evens out tones, and if the scratch was small enough, would have hidden it completley. I apologize for you pictures being offcenter, some associates just dont understand cropping well after only 40 hours of training, next time, as them if they would mind reprinting them correctly? yes it will be another two weeks to get them back, but they will be straight.
 187 days ago by   Jason Sylvia 0 Votes
gfds
 144 days ago by   sjjanderson 0 Votes
I also work for this company and looking at when this was posted the studio was probably still film well possibly. If so that would explain why they couldn't fix centering. I agree if it was digital then they could possibly have put on a soft focus or fixed the cropping. I would ask them next time for this although there might be a slight price increase to have the soft focus I am sure you would be willing to pay for the quality that it becomes.

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