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3.0 275 Reviews

Ocwen Complaints Summary

139 Resolved
136 Unresolved
Our verdict: While Ocwen has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Ocwen reviews & complaints 275

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6:24 pm EDT
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Ocwen horrible company

This is the worst company I have ever dealt with. I agree with the other person when you have been behind in your payments they will not accept anything but the full amount. They are not willing to work with you on a payment plan or anything regardless of your situtation. Now they are charging me 102.00$ for a home valuation (Whatever that is) and when I ask what it is and for proof that it was even done, they refuse to show it to me. I am not going to pay for anything that you can show me proof of. That to me is just adding on fees to get extra money. This company would rather have the house forclose than to work with you which in turn will not benefit them at all. I can never get someone in the united states who can actually understand and answer my questions. Our mortgage loan industry is horrible.. They sell loans to these crazy not up to standard companys and the us comsumer is paying the price. I am at the point of willing to let my house go just to get away from this company and not let them make anymore money off me.

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ncfirefighter46
Lexington, US
Jul 03, 2011 2:32 am EDT

feel your pain they done it to us and friends of mine took our home and left us homeless just be prepaired to leave they will take it.

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4:40 am EDT
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Ocwen thieves

Briefly, my issues started when I wrote out a check for my house payment and they cashed it for a lesser amount. From there on it was a fight, within in 3 months, I was 2 payments behind. Soon after that the house was in forbearence, I caught the house up, then within 4 months I was 6 months behind. I tried to explain their mistakes and work with ocwen but they were unreasonable. They even went as far as sending me through the channels to which every persons name I had was on leave till further notice. Ocwen even sent out loan modifications that had a date the modification was written, a two week date for acceptance, then it was mailed out after their date for acceptance, nice and convenient.In february 2009 my house was sold back to the bank. I hope they lose everything!

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6:44 am EDT
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Ocwen fraudulent business actings

It is a very long story but just a quick version is in nove 2009 I was unable to pay my mortgage from loss of job and ocwen would not work with me in any way than finally 3 days before auction for my house I made a contract with ocwen for loan modification dropping my payment to$1400.00 monthly from a payment of $2300.00 it soubded good and it was too goood to be true they sent me a payment coupon for the next months mortgage with an amount due of $1800.00 and I was told that my impound acccount for taxes and ins. Was not included in the 1400.00 so it was additional I argued with them to no avail they even had gone so far as to forge my signature on the conract I of course paid and have paid on time for a year when my co owner lost his job and is unable to pay I am now in foreclosure again and they will not answer my letters or talk to me on the phone (They even told me they lost my paperwork and another time they said the computers were down) my house will be taken from me in 3 days again and I cant get a single person to even explain or try to help hud is not returning calls just like ocwen. I now see the great scheme they have if you dont reply or if you just ignore than you will get the property back by force and they have all the money I put into the interest only loan I got in the original buying of the house I did the math at $3300.00 a month for 3 years plus two more years at $2800.00 a month thats a total of over $150, 000.00 put towards nothing but to line their pockets I paid almost nothing toward the principal from the moment I bought the house til last year when I got the modification and they wont even try to be human and let me and my kids stay in what we thought was our house I am sad that even though I paid on time and in full I did not qualify for a modification but my loss of job made me able to get their in house modification and not the government one funny how they have the program to help but only help you to pay for another year so they can again repo your home after you give them more money. They wont discusss cash for keys or a short sell and they refuse deed in lieu of sale so whats left but a foreclosure! Ocwen forged my name and also misrepresented themselves to me they are just like a crook accept they have no way of getting caught> it sickens me to think that they are not even from the usa when I try to talk to them on the phone and I know my house is nothing more than a number to them but its so much more to myself and my 3 daughters

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seagrey
Vallejo, US
Dec 26, 2011 3:18 am EST

I know of 2 people that got C4K with Ocwen. The first one was issued a check from the "trash out" company- I personally would question that, but didn't happen to me. Second moved a few blocks away and then had to "wait" for a week past the negotiated, documented and agreed upon date of move out. Check came directly from Ocwen in Floridia. They put up with a lot of excuses, but they held on to the keys and slept on the floor! These were both rental tenants of foreclosed properties.

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sdt
, US
Jul 23, 2011 1:56 am EDT

In 2011 has anyone received cash for keys from ocwen?

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P A S
Grove City, US
May 12, 2011 6:03 pm EDT

Had the same problem. Told payments would be $1150 per month
than they raised it to $1650 after 4 months. Told me my escrow account was short and had to be made up by a $500 increase. I was told
all back escrow, Insurance and interest would be added to the back end
of the mortgage. Whn I called on that point the person at the other
end AND his supervisor were unintelligible and told me that they
could not help me and that my payment of $1650 was due. I could
not afford this and they refuse to do anything about it. They did
not live up to the terms of the Modification agreement.

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11:08 pm EDT
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Ocwen compliance

Hi - ocwen has hired a new brand in the market called altisource which really sucks in goa, india. The business itself is in a loss and cannot endure consumer satisfaction. This is the only company which has compliance issues. Common people please ensure no one goes through ocwen or altisource as they are soon filing for bankruptcy, chapter 11. This is no ###. I heard it from within the directors itself.

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Update by Joe McField
Apr 08, 2011 11:08 pm EDT

yes i agree

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8:30 pm EDT
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Ocwen stop payiny my property taxes and raised my loan payment

I have had my mortgage with ocwen since 2005 my agreement has always been 724.00 taxes an insurances included monthly, , recently I learned ocwen has not made a tax payment since 2009 and my payment is now 779.00 a month they also refuse to modified my loan, ocwen is the worst of all mortgage comp. To try and work with I have owned my home for 23 years an they are not winning with this one they have made so many mistakes on my account an refuse to correct it even after I fax and mail proof they still give me some sorry excuse. What do I do? I have done but all have a nervous breakdown.

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John Caro
Pensacola, US
Oct 29, 2014 6:17 am EDT

I am now fighting with the insurance dept to get them to pay my flood insurance. I paid them in my escrow account but they have withheld the money. My flood insurance is over 1500 dollars a year but could go as high as 20, 000 a year if canceled. They told me it was paid, then sent me a letter saying it was not. The monkeys in India won't take information over the phone and they can't make their fax work. These people don't deserve to be in business..

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3:19 pm EDT

Ocwen shut off my automatic payments

My automatic payments were shut off after some payments had been made and received by the company. I was told that my bank account number had been made erroneously and that the payments were not processed. I asked to speak with a supervisor but was denied. However, the phone representative offered to make the corrections on the account. I gave her the information and she assured me that the payments had now been accredited to my loan account. Now, two months later, I have been notified that no more account payments have been accredited and that I am in arrears. I called today and demanded to speak to a supervisor. I was again denied. I will seek legal action.

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8:28 pm EDT
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Ocwen too eager to foreclose

It's impossible to reach ocwen by phone. You just get lost in the voicemail maze. Ocwen calls me every morning at 5:30 a. M. And I keep telling them to call me during regular business hours and to note my timezone. I'm getting nowhere with them. I'm trying to prevent my home from going into foreclosure but they do everything within their power to escalate the process by ignoring faxes and phone calls from me and calling me at dawn. If anybody knows about a class action suit against ocwen, please let me know.

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Ocwen Helper
, UY
Apr 05, 2011 12:36 am EDT

I've worked for Ocwen and their policy is very simple: if they want your home for some reason, they'll do everything to get it: ignore you, harrass you, etc. If you need extra help, please contact me to urostar@adinet.com.uy.

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JuliePooh51265
JuliePooh51265
Lancaster, US
Mar 28, 2011 8:32 pm EDT

why not just talk to them regardless of the time of day?

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12:26 am EDT
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Ocwen loan mod

Thank you ocwen for lying to me about my mortage loan. Using the obama loan mod as your solution, when nothing about your modification has to do with hamp. I read all about the hamp. You stated that my loan increased and a letter was sent addressing my increase, but when I addressed you about it you had no facts, never recieved a copy of the letter (Both times I asked for one) , congratuated me on a modification that is currently 150 dollars more than my current mortage. You guys are ###! Hope you are happy taking a family out of their home.

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Ocwen Helper
, UY
Apr 05, 2011 12:46 am EDT

You are right, of course, about where Ocwen employees are located, but they will not take a home unless it can be of some use to them. That means, if your unpaid principal balance is more than the market value of your property, they will try to keep you there and keep paying. If it's the other way, they will use each and every unfaithful tough legal tactic to foreclose on it. Simple. I have worked for them and this is how they operate.
Should you need any further assistance, please contact me at urostar@adinet.com.uy

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Anny1
Raleigh, US
Mar 26, 2011 9:15 am EDT

They don't care about taking your home. All of Ocwen's employees are in India. The only American employees are the high end managers and their attorneys. Not only is the entire platform of their business servicing American mortgages in foreign countries, but they are focused on obtaining ALL of the loans in America. (including the ones the government aquired through Fannie Mae and Freddie Mac.) Ocwen purchased an American Mortgage Servicing named HomEq in fall of 2010, fired all 1, 000+ American employees, and transferred the loans to their foreign counterparts. Someone needs to stop this company before all American Mortgages are transferred to India. It will be the fall of the American dream if they reach their goal.

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6:05 pm EDT
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Ocwen loan modification rip off

I was given a loan modification opportunity which they did not uphold. They say that I did not get my signed agreement to them until March 16th which is a lie because my check was stapled to it and that check was credited to my Ocwen account on March 4th. They are crooks.

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7:21 am EDT
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Ocwen predatory lending

i have been fighting a wrongful foreclosure and have been in court with this predatory lender for three years. they hired a high powered foreclosure mill company called possetivo and associated in the middle of my case to take over. they pride their selves in getting the job done. foreclosure that is by any means. i was improperly served in the very beginning. they have forged paperwork, robo signed documents, forced place insurance the whole package with this ocwen. the judges are so overwhelmed with all of these cases it seems they are not taking the time to read the paperwork, so basically i am gathering information and fighting for myself. i am in appellate court now but it had to be worded exactly right and you can produce any evidaence in appellate court. i advise anyone to fight against ocwen. first step is file a complaint with the federal trade commission right away. i did a few months back. i found out today that on march 10th the federal trade commission is now investigating ocwen for robosigning and other predatory tactics. i need help quick. my appellate case number is [protected]. they never answered their phone, wait times of 160 minutes or more. they only offered forbearance plans, never would give me a loan modification. this week i will holding off the sheriff and trying to get a stay in court. if anyone can help. my first defence i found out i was in foreclosure days befor the special proccess server was appointed. how can that be. i can prove all my defences if i can just hold off the sheriff.

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marquette, US
Mar 12, 2012 7:54 pm EDT

Gross deception and misconduct by Ocwen llc and it's assignees.

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Loco, US
Mar 20, 2011 2:59 pm EDT
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Carry on with a vengeance! Good luck in fighting these [expletives]. I see myself headed down the same road.

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10:11 pm EST
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Ocwen escrow acct used for pmi

Our loan was bought by OCWEN in 2006. The auto phone doesn't work properly so it is very hard to reach a human voice. I was informed in Feb. that our escrow account was in the rears by over $2, 100.00. I did the research and math. With the amount of money that they took from our payment monthly, there should have been enough to pay our hazard insurance and taxes. They said that our housenote would go up from $344.00 to $911.00 in April. I finally reached a person yesterday and they informed me that I should refi if we can't make the new payments. I finally got a supervisor on the phone after holding over 10 minutes and she informed me that it was short because of the PMI payments. There wasn't enough in our escrow for them to pay it. I later found out that they were not supposed to pay PMI out of my escrow acct. I am now applying for another refi with a new and better company. I HATE DEALING WITH OCWEN!

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5:35 pm EST
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Ocwen refusing payments/foreclosure

We were behind for December, January, and February's payments. We sent the payments in, but now they are refusing them. They say they are planning to send them back. It originally totaled $2200.00 but now they are wanting $3666.00. According to their letter of reinstatement that amount will cover until 5/1/11. Why are they wanting us to pay ahead to reinstate? Our March payment isn't due until the 15th. Is this letter of reinstatement going to hold up? We have an attorney and this what she requested we do. My husband is having major brain surgery on March 22. I don't want to throw good money away and still be out of our house. Please help us!

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Ocwen Helper
, UY
Apr 05, 2011 12:52 am EDT

It's very rare that Ocwen commits some mistake in calculating what you owe, so the wisest thing to do would be to pay them. I've worked with Ocwen, and if you read the reinstement quote carefully, at the bottom you will see how less than the total amount you have to pay if you want to be current before May 1st.
Should you have any other inquiries, just e-mail me to urostar@adinet.com.uy.

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traceyCunha
Milford, US
Mar 11, 2011 5:18 pm EST

I was basically in the same boat with Ocwen as you are and after they sent me the letter of reintstatement I paid the fees, they sill calculated me as behind 1 payment and are giving me a hard time.

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4:53 pm EST

Ocwen harrasement after foreclosure

They are a dirty none careing company. Once our loan was sold to them it was a horrible experience. My husband was in an accident with an eighteen - wheeler truck and not able to work. We lost the house we were trying to buy because of them not being willing to work with us. Then after finally being foreclosed on they still harassed us for payments, we had two loans with them loan numbers are [protected] and [protected]. I also don't understand with them they closed out one loan and we are still getting papers on the other loan.

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Tony Frederick
, US
Jun 03, 2016 8:24 am EDT

Never in the history of banking, having i ever heard of a company that takes your house. Even though you are making payments. Where is the government when you need them? Ocwen Lending is a criminal and should be exposed to the world. It is not fair to the working people to have companies like this. My daughters mortgage was handed over to OCWEN and she lost her home in less than a year. She was battling Cancer at the time too. What kind of co. does this to sick people? Ocwen ***! Bad JU JU!

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Shannon36535
Foley, US
Jun 03, 2016 8:24 am EDT

Was your daughter behind on her payments?

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5:54 pm EST
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Ocwen wrong tax information and credit reporting inaccuracy

I sold my house and paid the mortgage off to homeq in may, 2010. Homeq no longer exists. The records were transferred to ocwen. I received my credit reports thinking they would show the loan as closed. No, the reports show the mortgage loan as still outstanding with ocwen. When I called ocwen to update my credit reports they have no information on my closed account.In the meantime, my credit reports show the $65, 000 lien on my reports. Then I received a 1099c - cancellation of debt of $3, 252 from ocwen. The sale of the house was completely settled and I should not have received this cancellation of debt. Again, when I call ocwen to correct their records and to rescind the 1099c, I get no where. There is no information in their system about my paid of loan. I even called the ocwen's ceo and all the office did was connect me to an associate in india who could do absolutely nothing for me as my account number and information doesn't exists in their database. This is a complete nightmare! Who has my records? Who sent me the wrong tax informaiton?

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bergmanmd1
Grandview, US
Mar 11, 2013 12:08 pm EDT

Ocwen my home loan after my chapter 7 and they insisted on a balloon payment at the end of my loan. Because I disputed the balloon payment as it was undisclosed as to the amount, I finally got one of the loan officers to verbally tell the amount of the undisclosed balloon payment amount. It was $25, XXX thousand and some change. Then at tax time I received a 1099-C from Ocwen which claimed Ocwen had canceled $25, XXX thousand and some change from my debt. Now I have checked into this and it is illegal for Ocwen to do this and I am looking for other people who have had the same thing happen. Then we can report Ocwen to the IRS and collect from the whistleblower act. Please contact me at bergmanmd1@aol.com if you would like to get Ocwen for breaking the law. We must prove at least $2, 000, 000 in false reporting before the IRS will do anything about it.

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Ocwen Helper
, UY
Apr 05, 2011 12:57 am EDT

What company was your loan with in May 2010? That company has to have the records, and must have done the credit reports. Beware, if you sold your house though a short sale, even if the lien holder accepted it, still your 2010 credit report would show that unpaid debt as an income.
Furthermore, if your tax report is a 1099C, it means you cancelled some part of the debt, but not all.
Should you need any further assistance, please contact me at urostar@adinet.com.uy.

Ocwen Helper

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3:25 pm EST
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Ocwen fraud

Ocwen, main office in india, does not know how to do business in the us. Qcwen illegally acquired my late mothers debt consolidation loan from "new century", now out of business under that name, because of lawsuits. (They just reopened under a new name). After my mother's death, in 2006, I continued to pay qcwen, and let them "modify" the loan to include full coverage insurance and taxes in june 2008. By september 2008 I was paying the "modified" amount, only to find out after hurricaine ike, I was told I still had "forced place" insurance. The rest of the horror story, is too much to give step by step, but ocwen, keeps asking for my deceased mother and told me last week, (Feb.2011) "not to worry, they have an arrangement in texas to "force the placement of insurance" they do not even know what that means. The truth is I now own the property, and I am in a house with mold, lead, molded fiberglass insulation and a bad roof, that was just replaced in 2002. This house is not insurable, and not safe to live in, and ocwen does not even have a mortgage, they are falsely adding charges for inspections, they do not know the electricity and plumbing is bad and I am under a doctor's care for allergies. My late mother's last gift to me is not really safe to live in, and ocwen, does not have a clue.

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10:20 pm EST
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Ocwen fraud

I also have been a receiver of Ocwen's unethical practices. I am interested in joining anyone that wants to pursue a class action against this company. I have also written to my Federal Representatives to at least get this company in front of the Congressional Banking Committee, I am also gathering information to submit to any television investigative reporter. I am going to fight this battle and looking for others to join rather than complain lets do something...talk is cheap. I can be reached at [protected]@yahoo.com

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TopK91
, US
Nov 06, 2009 8:27 am EST

This company has tagged on additional payment amounts to my original note and demanded I pay almost 14k in one month. When I did not they placed 700 plus on each monthly statement claimining I was late. My attorney jumped on this and helped some but this comapny conitnues to think harassing ac ustomer up to 10 times in one day and then having people that do not have information other than a screen wto waste time and disparage you on the phone. Since when do companies have the right to increase your payment by more than triple! There has to be someone to handle these issues as a central location.

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cgadd
Uniontown, US
Dec 02, 2010 1:40 am EST

OCWEN HAS COMPLETELY SCREWED US OVER... OUR LOAN WAS TRANSFERRED IN MAY 2010 AND OUR FIRST PAYMENT WAS IN JUNE 2010. OUR LOAN WENT FROM TAYLOR BEAN AND WHITITAKER TO CENLAR TO OCWEN WITHIN 3 YEARS. OCWEN IS SAYING WE ARE 4 MONTHS BEHIND WHICH IS A LIE...I GOT PROOF. WHEN WE WAS WITH CENLAR OUR ACCOUNT WAS UP TO DATE. SINCE OCWEN TOOK OVER ITS BEEN A NIGHTMARE. I HAVE SO MUCH TO SAY ABOUT THIS COMPANY I HAVE CONTACTED OUR LOCAL TV STATION AND WILL BE DOING AN INTERVIEW TO LET OTHERS KNOW YOU ARE NOT ALONE IS THIS MORTGAGE FRAUD. I ALSO FOUND OUT THEY HAVE BEEN AND ARE STILL BEING SUED. I AM CURRENTLY LOOK FOR HOMEOWNERS WITH THE SAME PROBLEMS( PAYMENTS NOT BEING POSTED ON TIME, DENIIED MODIFICATION, NOT GIVEN ANY OTHER OPTION TO RECTIFIY THE ISSUE, NOT BEING ABLE TO TALK TO A REAL PERSON OR HAVE IT TAKE DAYS/WEEKS FOR A RETURN CALL) I RECENTLY HAD TO TAKE $$ OUT OF OUR RETIREMENT TO GIVE TO THEM AS THEY SAID "U MUST PAY" "WIRE US THE MONEY" OR WE TAKE UR HOME AND PUT U ON THE STREETS. DONT EVER WIRE THEM MONEY.. OVERNIGHT IT TO GET A RECEIPT AND CONFIRMATION LIKE WE DID TO TAKE TO COURT TO PROVE OUR CASE... IF ANY ONE OF U WOULD LIKE TO CONTACT ME PLEASE DO.

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azar quidell
Lebanon, US
Oct 08, 2012 12:46 pm EDT
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here's a page i came across on Facebook; this company works exclusively with Ocwen customers to help in their modification. They offer services for difficult modifications with Ocwen customers; 2-4% interest rate and aggresive principle reduction

http://www.facebook.com/pages/Eastside-Capital-Foreclosure-Prevention/107861852701087?ref=stream

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"SEEING RED"
Chicago, US
Sep 15, 2012 3:13 pm EDT

My mom is 73 years old and dealing woth ocwen has caused her blood pressure to rise constantly she has now suffered a stroke. today and she is in rush medical center in chicago, in ICU having had three brain surgeries in the last 2 weeks.. Making her payments on time they would return them saying there was no account listed, then charge her a late fee and a return fee as well. when on a fixed income there is no room for those kinds of errors. Some of her payments, they claimnever received. Taking advantage of seniors is a crime. I will be looking into a law suite as well

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d dianne Baginski
salesville, US
May 16, 2012 6:38 am EDT

I have been filed on by Ocwen in foreclosure . i did some pro se fighting of them and now after two yrs i have finally hired an attorney . Even though i made payments that under Ohio law they were required to accept ... they returned and it was an oversight and wont happen again, , untill they recieve another payment .. the legal late charges here are 5% they charge 10% and that was a mistake they were just following the illegal cloan note requirements, they dis not apply the payments as per Ohio law which states P%I first or the mortgage note logic to apply the payments . .. they serviced the loan for Amresco a deunct company and 5 yrs later told the court they were its attornies . they sent the loan to a securities and the securities exchange commission never registered it, when i complained of fraud they instantly asigned it to US Bank na even thoug they did not have the loan note and no allonge which was also not notarized dated nor attached to the loan note as it would have been recarded if it had been but it was never filed in the foreclosure neither was the the page of the loan with illegal terms .. to this add i prepaid my taxes for two yrs and paid my insurance myself and they charged my escrow for these and insured the place for nearly triple the value of the amish house . they also paid taxes on property i owned free and clear in another countyand charged me with that. when they diverted over 500 per month of my payment to illegal escrows they said i was late in my Pand I payments and they disd not even applly the paymnets i sent ... with this Christina Carter, Laura Buxton, Rashad Blanchard, and willian Erbey and mr Von vlock all recieved certified mail informing them of the fraud at Ocwen .. i have had no relife yet ... I have been told Ocwen will spend over a million to fight me on my 60, 000 loan just so i do not set a precedent and get judicial notice against them ... figures huh D Dianne Baginski

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Carrol W
, US
May 04, 2012 2:10 pm EDT

OCWEN- WASHINGTON THIS COMPANY IS NOTHING BUT A BIG LIE AND THEY ARE ONLY OUT TAKE PEOPLE'S HOMES I HAVE TURNED IN EVERYTHING THEY HAVE ASKED FOR NUMEROUS TIMES OVER AND OVER. THEY SAID I WAS APPROVED FOR THE AFFORDABLE MORTAGE PROGRAM AND SAID THEY WOULD SEND ME THE PAPERWORK AND THEN THE PAPERWORK I RECIEVED SAID SOMETHING COMPLETLY DIFFERENT AND SAID THAT I DIDNT QUALIFY FOR THE LOAN. I TRIED GETTING BACK IN TOUCH WITH THE COMPANY AND THEY SAID THAT THEY WOULD CALL ME BACK ON A SPECFIC TIME AND DATE AND NEVER DID AND THEN WHEN I TRIED TO CALL BACK THEY STATED THAT THEY HAD CALLED ME COME TO FIND OUT THEY ARE NOT CALLING MY PHONE NUMBER WHICH THEY HAVE HAD ON SEVERAL. THESE PEOPLE ARE NOT AMERICAN YOU CANT UNDERSTAND THEM. IF ANYONE KNOWS OF A CLASS ACTION LAWSUIT GOING ON PLEASE LET ME KNOW ASAP I WOULD LIKE TO BE INVOLED THIS COMPANY IS NOTHING BUT A BIG FRAUD! I WANT THE WORLD TO KNOW WHAT A SCAM THIS COMPANY IS!

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Carrol W
, US
May 04, 2012 1:58 pm EDT

i would be intresed in doing a class action law suit aginst ocwen they are doin the same thing to be as well! please contact me as soon as possible my email is as follows cadicarroll@yahoo.com

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RobbedinTx
Austin, US
Oct 04, 2011 5:43 pm EDT

I too have been messed with by Ocwen. About 2 years ago I contacted Ocwen to see if I could put the two months of payments i was behind on at the end of my mortgage . I was told this was not going to be a problem and they were sending me some info to fill out. I completed all of the paper work and provided them everything they requested. I found out I was doing the presidential loan modification. During this time they told me to not to make a payment until the mod was approved. It took them over 4 months to get the approval. What I was not told, is I was accruing late feeds, attorney fee's, foreclosure fee's and every other fee they felt like adding to my mortgage (to the sum of about $23, 000 more). I now have a payoff that is higher than when I bought my home and they screwed my credit because they turned me in for late payments and filed a foreclosure on my home every month during the time it took them to get the approval. If i would have know this was going to happen, i would have never have done it.

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Ocwen Helper
, UY
Apr 05, 2011 1:04 am EDT

Jeri: I would not recommend legal actions against Ocwen, as they usually fail. Why? Ocwen has very good lawyers and whatever they do is legal, tough unethical most times. If you want to beat Ocwen, you have to play with their rules. Anything else is fantasy.
Believe me, I've worked for them and I know how they operate from the inside.
Should you have any further questions, please don't hesitate to contact me at urostar@adinet.com.uy.

Best Regards,

Ocwen Helper

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Jeri1
Valparaiso, US
Mar 10, 2011 11:24 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I too am in difficulty with ocwen... please send me info on a class action suite against them. I want in on this cause they are running me around in circles as well. My email is mejeri46@yahoo.com. Please send me any information you can about this. I need phone numbers so please help me and my 5 children stay in this home. We have no where to go. I have to keep my house... Anything will help. Thanks Jeri

ComplaintsBoard
V
10:32 pm EST

Ocwen rude and uncooperative cs person

I called cs because I did not recieve a statement this month. After 15 minutes on hold I was told it was mailed 1/11, then rudely asked when my feb. 2011 payment would be sent.

The rude and obnoxious cs rep refused to send me another statement and asked again and again when I would send in my payment.

I have been with ocwen for 5 years and never have missed or been late with a payment, yet they treated me like crap!

I will do all I can to rid myself of this ### when I next refinance!

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Ocwen Helper
, UY
Apr 05, 2011 1:08 am EDT

Or you can just follow their rules. Remember: refinance will be very expensive in the long term. I've worked for Ocwen and their biggest failure is in communicating with their customers. You have this and their unethical tough legal practises and you get an idea about you can expect.
Should you have any further inquiry in the future regarding Ocwen, please don't hesitate to contact me at urostar@adinet.com.uy

Ocwen Helper

ComplaintsBoard
U
5:09 pm EST

Ocwen terrible service

I was with homeeq and then ocwen bought the loan. The website goes down regularly making it impossible to pay online. Then I have to wait for 20 minutes to talk with a very foriegn non-customer service oriented person. Then they charge me $10 if I make the payment after the due date while still in the grace period. I am goiong to try and refinance so I can get away from these people. To add even more insult, they are charging me another $102 for escrow per month when that should be going down.

Please is there a law suit I can join?

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Charlene Porcuri
Fort Pierce, US
Feb 13, 2014 11:10 pm EST

I totally agree. We the people do need someone to investigate this scamming mortgage co. I too have never never been late on a payment. I live in Florida and have always paid my mortgage on time within the original lenders grace period. I just signed in to make the payment on their slick internet changes. They give you an option to pay now by the 10th day of grace period and if over that time limit then they represent that depending on your state stipulations you may be charged a $10.00 additional fee for a rush payment. Are they for real. They can just change the rules for the original lender and stick an extra $10. bucks in there pocket. They are thieves. They should be happy that some are still able to aford to pay more and more, one way or another. Florida is a mess. My neighborhood is blighted, shack after shack after shack. This dump an worth ###. It is only a roof over my head that the government is allowing these crooks to steal. Any advice is appreciated. GOD BLESS OBAMA'S AMERICA.

ComplaintsBoard
M
8:24 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ocwen unauthorized payments

Ocwen has taken unauthorized payments on my loan
Declared that they have never rec'd payments on my loan
Declared that they never rec'd documentation faxed to their office
I have been on the phone every day for the past three weeks to settle this and have been placed on hold and spent countless hours trying to speak with someone for resolution. To no satisfaction, have tried to contact supervisors to no avail. I have tried also to contact attorneys within my state for assistance. Due to my spouse being in a wheelchair with numerous strokes and both of us being elderly and on fixed income, it has been difficult to resolve, perhaps you can be of assistance. PLEASE

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Ocwen Helper
, UY
Apr 05, 2011 1:13 am EDT

I know, I've worked with Ocwen for a long time as supervisor, and their customer policy is less than ethical. However, they know a lot about legal procedures, and if they do something, is because they can. Sometimes the only thing to do is to read carefully their paperwork or get someone to do it, and of course not be more than 89 days due.
Should you require any further assistance, please contact me at urostar@adinet.com.uy.

Ocwen Helper

ComplaintsBoard
R
9:32 pm EST

Ocwen fraud charges

A former residential sales manager at a West Palm Beach-based property management company has pleaded guilty to wire fraud in connection with housing repair contracts for the U.S. Department of Veterans Affairs.

Benjamin K. Graves was a residential sales manager at Ocwen Loan Servicing, which managed foreclosure properties under contract with the VA.

As part of the contract, Ocwen completed the necessary repairs, then resold the property.

According to the charges, filed last month in Orlando federal court, Graves steered the repair contracts to companies affiliated with a particular contractor, in exchange for cash payments, between 2006 and 2007.

Graves allegedly sent competitive bid information to the contractor and sham bids to Ocwen via wire.

His arrest was part of an ongoing federal investigation of housing repair contracts performed under contract with the VA. Graves faces up to 20 years in prison and a $250, 000 fine.

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joenic123
Allentown, US
Jan 11, 2012 2:36 am EST
Verified customer This comment was posted by a verified customer. Learn more

this was just one of them what about the other guy that worked for us department of hud and now is ceo or something at ocwen to cover up ! all the fraud ! im starting to believe our goverment knows all about the fraud, credit scams, the thousands of dollars they tac on to this loans to keep the home owners in debt to them .the goverment dont want to see there friends in jail or loss every thing they have .the ftc dont even check this company out . watch your tax papers they dont even have the right amount on some of your end of the year taxes.there frauding the irs and no one in the gov can see this ! or they just hope u dont ! or someone that can do something..

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