On September 16, 2011, I faxed your research department a written explanation outlining a two prong problem with my Ocwen account. The first problem was Ocwen had increased my mortgage payment from $568.06 to $652.44. I explained to Ms. Martha Quintero that I had in fact made all payments on time and faxed her my payment history pertaining to Litton before you bought out their contract. This seemed to resolve that first part of the problem because my payment dropped back to $568.00.
However, in the same letter I further explained that Litton had been paying for my property taxes but I had always paid for my own property insurance, which I have continued to do and have Ocwen listed as my primary mortgage lender.
Last month, I spoke with another Ocwen Escrow customer representative. I explained to this representative that Ocwen was still charging me $104.93 per month in Escrow fees. This representative requested I fax their Escrow and Insurance departments a copy a declaration letter and insurance policy, which I did on February 23, 2012. I was told to wait five days for your company to review the documents and make the appropriate changes.
On February 29, 2012, I called Ocwen to check on my Escrow Status and learned my payment had not decreased but increased from $568.06 to $606.11. I tried to explain this to another of their Escrow Account representatives but she would not let me explain my concerns. I asked her to let me speak with a supervisor. She placed me on hold and then terminated the call. I called back and spoke with a customer care rep and was told to fax a written request to the Escrow Department.
According to the County Treasures Office, my annual county taxes are only $468.00. Owcen paid $234.00 on October 31, 2011.
According to my math calculations, $104.93 per month multiplied by 12 months is $1, 259.16. Based on my $468.00 yearly tax fee, I should only be paying $39.00 per month in Escrow fees. That means Ocwen is charging me $791.00 per year for home insurance that I already pay Allstate $774.20 per year on my own.
Later that day, I faxed a copy of my complaint to the Escrow Department. I also requested my escrow account be canceled and a refund for my over payments be sent to me immediately. In addition, I faxed copies of my county property taxes and insurance payment history. As I stated in the opening of this complaint, all my problems began after Ocwen took over the Litton Contract and my payment was increased to $652.44. According to my payment history in the Ocwen website, only $32.56 out of the $652.44 payment went towards my principal. In all other cases, $31.94 has been applied to my principal out of the $568.00.
To date, I have not yet been contacted by this company nor have I received any refunds or explanations regarding my more than legitimate concerns.