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Dear Manager
With the complain to the above for the Melaka OCBC BANK officer who work in the customer services department was make me unsatisfied and confused at their plans explaination which i would like to apply for and work knoweledgement when answer to customer .I'm as a customer who wish to apply a balance transfer plan with a staff in this morning and also is a new teller with OCBC BANK to apply loan but the staff didn't say to me OCBC BANK doesn't got this facility for my plan which i wanna applying for moreover the staff do not know what kind of the plan i talking about, that well, i'd say i can open a savings account with OCBC BANK after that please transfer ten thousand into my account and the credit card please send to my current resident address whilst combine limit is around fiftheen thousand and i take one year duration to pay for the plan for that ten thousand only, but the staff said to me okay, they help to open a savings account to me .Therefore, i'd gotta explain my plan to them and say " how about for my credit card and balance transfer? what for i need to open an account first and haven't done my application yet ! " After a short while the one staff ask for a help out from another one afficer, is this officer say to me yes, you can got this loan with your annual salary but they still confused what was the balance transfer i would like applying to ! Well, i had need to gave one more explanation to them so, then the officer say to me sorry ! Our bank don't have this facilities .I feel sorry about is that really the staff understood clearly their company bank facilities moreover they were a officer ?Just hope can be able to see some professional attitute changing at the officers in OCBC BANK Melaka the one outlet near to Dataran Pahlawan shopping centre .
kindly regards
Miss Lim
[protected]@HOTMAIL.COM
The complaint has been investigated and resolved to the customer’s satisfaction.
About 13 days ago, we open 2 business accounts in Ubi Ocbc. now received message of one account, but another one haven't . today I went to Ubi ocbc again. I wish to confirm whether the account number I have received is real, and why another account haven't been approved. But what the officer said make me scare. She said I need to find that guy who applied the accounts for us, and ask him about the accounts. other people don't know. I said I gave him calls, but no reply. then the officer informed the guy with voice wechat, asked him to call me back. but no reply. I asked the officer whether I should wait for him in Ocbc, but she said waiting is not necessary because that guy is not stay in bank, he always go outside . I think it's no good for us, consider that if our account is open in Ocbc, only one person knows it, and in charge it, others don't know. that means to me, Ocbc bank is only that guy's bank. if that guy disappear, our account ... I cannot get any information one whole day, think in china, any bank cannot like this, any person go out, others will continue his job, active in work, all for one and one for all, co-operation is so important in recent compete world. if staff cannot co-operation, bank is not good. I wish to close Ocbc account and change to another bank, but Ocbc said if close must pay 100S$. I think it 's not fair to me. I have never used the account, and only just applied.
are there any ethical ocbc officers at all? mr kent loi tick kian, tel no [protected], johor bahru ocbc personal loan officer called me. he enquired my credit card limit & promised & ensured no problem for personal loan for RM60, 000 for 3 years at attractive interest rate of 7.2% and no other additional fees i have been called by many banks before but i declined as the interest rate is usually higher. Mr kent requested to see me the following day at my clinic & i agreed. he took my documents and he gave me a letter clearly stating amount rm 60, 000. interest per year 7.2%, repayment over 3 years and monthly rm 2027. then he told me a small amount of rm 210 need to pay for insurance takaful which not mentioned earlier but anyways i agreed as the amount is small. i received a call from ocbc officer to verify me for approval on 7.11.2011. Today, 10.11.2011 an officer from personal loan called me and told me my loan is approved and the interest rate is 9.5%. the issue is 9.5%. My point is in principal, OCBC should be honest and tell the truth from the beginning. if the interest rate is not fixed or not sure, Mr kent should just say so. To me it is very clear that this OCBC officer has clear intention to trick customer to apply for personal loan by giving such promise over telephone and later in writing. after customer loan approved, they display their true cards by telling the actual higher interest rate (9.5%). the officer has nothing to lose and may achieve his quota for cases submitted & better chances for the customer to accept the loan. they wasted my time & tricked me with such unethical practice. i have informed the manager he agreed and said will call back but never did so. Probably he taught his juniors to do sales such way.
I think you should go the the bank and talk to manager instead.
I think you should go to the bank and talk to the manager instead.