Complaint Rating:

Company information:
Wachovia
Pennsylvania
United States

I check wachovia online every morning, much like I check the progress ( really regress lately) of my 401(k), and IRA accounts. I have always had an obssession with numbers and enjoy watching these accounts grow or get less. Anyway going back to last thursday I woke to have roughly $275 in my posted and actual balance. I used my check card to buy a $4.50 chic-fil-a breakfast $1. Ths brought my avaiable balance to $270. The posted stays the same and the $4.50 goes to the check card holds since it was actually visa who paid chic-fil-a and wachovia has not paid visa yet.

So now lets fast forward to monday where in between (rest of thueday, friday, saturdahy and sunday) i spent around 180. Buying everything from a $5 deli lunch to 2 $10 movie tickets to $30 in gas to a $60 atm withdrawal. So Monday morning wachovia online says $275 posted balance... $100 avaialbe. Monday afternoon I get an e-mail offer from the Philadelphia Phillies for Game 7 NLCS tickets ( if neccessary). I bought 2 each at $60 a pop plus a $20 service charge, I knew this would make my avaialbe under $0 but here was my thinking:

1.At midnight my paycheck was hitting so I might not even get hit with a $35 overdraft charge.
2. Even if they hit me with a charge, I would never live with myself if the NLCS came to a Game 7 and i turned down tickets, so I'll eat the charge.

HOW WRONG I WAS

Apparantly they take your highest "unprocessed" transactions, regardless of timing and put them first so you have
$140 tickets
$60 ATM
$50 Dinner for myself and girlfriend
$25 in gas

brings us to 275, everyhting after that is overdraft and ALL cleared the check card holds (except the tix)... 11 transactions = $385... my thursday and friday chic-fil- breakfasts (yes those items that i paid for last week) cost $39.50

So here is what i see on wachovia online
I see all those little charges posted bringing me down to roughly $100 posted balance then i see $385 overdraft fees bringing it to (285) then i see my paycheck being depsoited for $2200 and only one check card hold still out there ... Phillies Internet sales. When it is thought about logically, after the tickets clear the check card holds, everything will have been paid for when there was positive cash in my account.

If I am overreacting, please tell me and I will continue business with wachovia. I am not even going to get into the phone conversations becasue if you are reading this you probably have had similar phone convesations.