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New York State Department of Labor
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1.2 25 Reviews

New York State Department of Labor Complaints Summary

1 Resolved
24 Unresolved
Our verdict: If considering services from New York State Department of Labor with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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New York State Department of Labor reviews & complaints 25

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12:30 pm EDT
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New York State Department of Labor Unemployment "benefits"???

In August, I spoke with a supervisor there at NYS UNEMPLOYMENT TCC, a Mr. John Newman, who told me my claim was put in the system "in a mess".

I claimed PUA benefits from about March 16th, and he said my claim was in 2 parts: March 16th till the end of May; then since I worked for the months of June and July and was not eligible while working and since I was let go due to alleged "insubordination",

I was probably not getting approved for benefits from the start of August till now, since it was being contested. Mr. Newman told me he was approving my benefits from mid March to the end of May, which he said included an additional $600 per week benefit, and that I was due those benefits.

He said a passport, I sent in, was not acceptable Identity document, since it was very old. I had sent it since I'm not able to obtain a birth certificate, since the City Clerk is closed in NYC due to the pandemic. He told me to send in any financial documents I could send in to prove my ID in lieu of the birth certificate, and I sent them per his instruction to backcert@labor.ny.gov, which I did. Those documents I'm again attaching and submitting to you here.

I called the TCC on Sept 17th and was told my claim was still in a mess, and the latest letter of determination which says I'm eligible for benefits effective Sept 1, is also not correct. Nothing addresses my benefits for March thru May.

Mr. Newman claimed he was cleaning up my case, but today I was told as of Sept 17th, nothing had been done, but to further issue the incorrect letter of determination. I have been on the phone to the TCC for hours, on different days, trying to speak to another supervisor, but never get through.

Now when I come to certify my claim for this week and the past week, I am contested about my work status. 2 weeks ago out of habit, I mistakenly certified my claim in error for the week of 10/5 thru 10/11, since I did start work again as of 10/5. It was an honest mistake, and I plan to certify my claim for the last 2 weeks accurately, since I worked 4 days a week for the past 2 weeks. I also plan to provide the additional job info you now require, when I certify my claim this time.
I also have since submitted my birth certificate you requested weeks ago, which I went to great lengths to get, They now have all the documents required to process my PUA benefits.

I am an honest man. I made an honest mistake for the 1 week of 10/5 thru 10/11. But I am still due the benefits I was fully eligible for, for the period between March 16th and June 2nd. As of today, 10/26, I HAVE NOT RECEIVED ONE DIME OF BENEFITS!

PLEASE CORRECT MY CASE. Thank you very much.

Robert Spear

[protected] cell phone

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12:35 pm EDT

New York State Department of Labor nys department of labor unemployment benefits

I was suspended from my benefits on May 16 2020 for using a VPN on my iPad when certifying that week. The NYS site said I was in Romania when I wasn't. This is a lie, I logged off, turned of the VPN and logged back on. It should show I was at home in Schenectady. I sent in pictures of my passport, which is does not have 1 stamp in it from another country. It is 100% blank. I am owed 10 weeks of benefits and when I call they say there is nothing they can do. I just have to wait. Any help would be appreciated.

Contact info
Matthew Consler
[protected]@yahoo.com
[protected]

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4:22 pm EDT

New York State Department of Labor About my Unemployment Benefits

I am a bus operator for the city school district In Rochester New York and also I work for Rochester Transit but currently out due to medical complications. I filed a claim about a month ago and haven't heard a thing. I'm in great need of financial help to support my family. I would greatly appreciate it if a representative can call me back at [protected] or please at least respond to the messages I've sent out. Again since I've filed no one had contacted me back and I've been very patient and also I've been calling everyday at least 7/8 times a day and only get the automated system which is no help. I would at least like to speak with a actual human to see what's taking my claim process so long. Thank you.

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10:59 am EDT
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New York State Department of Labor New NYS Unemployment Claim phone queue- Can't get through.

Began calling Weds, April 8. Gave up after 120 attempts to get through.
Resumed calling Thursday April 9 at 8:20AM. After 3 attempts, I was place in a "silent queue" and was informed it would be a 37 minute wait. After 2 hours and 9 minutes on hold, the system dropped my call.
This call is supposed to happen the same week I file; Please fix this.

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10:22 am EDT
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New York State Department of Labor Unemployment Claims

If you ever have to make a claim with New York State Department of Labor, for Unemployment Insurance, BEWARE. DO NOT take any part time job, or temporary job while claiming your benefits, even though you notify them you have worked. Besides taking a good part of the day to speak to a real person, paperwork you file, gets lost, phone conversations with representatives are forgotten as soon as they hang-up the phone, and there is no inter-office communication to support the claimant. You are better off receiving your full claim, and then looking for work. The Department of Labor only cares about how much they can screw you out of your claim. It doesn't matter how hard you have worked for a previous employer, or the reason you were terminated. The arrogant and nasty, employees at the Department of Labor, DO NOT CARE about you, or your claim. Remember... your unemployment insurance was paid by you. The funds are taken out of every pay check. The employer pays very little. Good luck.

Read full review of New York State Department of Labor and 8 comments
Update by Resc1
Jun 26, 2015 11:42 pm EDT

I am ashamed of New York State. Any experience with a NYS office is a nightmare. Not to mention the cost of living and ridiculous property taxes. Now I know why so many people are moving out of state.

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Pedro Morejon
, US
Jul 21, 2022 10:51 am EDT

i applied for unemployment insurance on 5/30/22 and was informed that now i have to submit IDme in order for benefits to be received I did. it is now 7/20/22 and I have not received anything. i file my claim weekly and they keep saying my benefits are in pending status. i tried calling them many times and i keep getting there high volume of calls please call back. they are avoiding and also have very nasty attitude. THIS GOVERNMENT IS RESPONSIBLE FOR HE STATE OF THINGS IN THIS NATION. they keep screwing the hard working people any way they can.

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P123R
, US
Feb 16, 2016 2:52 pm EST
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Actually, your unemployment was NOT paid for by you, it is paid by your employer. If you're getting money taken out of your paycheck for that, then you need to look into it.

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porladiy71
Dunkirk, US
Jul 01, 2015 7:12 am EDT
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that is not what i am saying I don't mind working I would rather work and have a better retirement I am an independent person I am also going to school for HIT what I am stating like the unemployment people have to do is look for work three days a week the welfare people don't why not there are a lot of jobs out there even if they did part time and why should we work for them? Don't go judging people .

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The Truth You Must Know
, US
Jun 29, 2015 6:45 am EDT

Boo hoo. You are required to look for gainful employment instead of just sitting on your rear collecting welfare.

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Pedro Morejon
, US
Jul 21, 2022 10:43 am EDT

you stupid [censored]

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porladiy71
Dunkirk, US
Jun 27, 2015 1:23 pm EDT
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and the gun laws are awful !

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Ashamed of NYS
Huntington, US
Jun 26, 2015 11:14 pm EDT

The NYS Department of Labor is a money making machine, designed to screw over employees who have contributed to their unemployment insurance. The department's goal is to make money for New York State, NOT to help the unemployed. The department's employees are arrogant, nasty, and incompetent. A collection of heartless misfits that should meet the same fate as the people they torture on a daily basis.

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porladiy71
Dunkirk, US
Jun 26, 2015 12:47 pm EDT
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oh my gosh if this isn't truth ... ! i am on unemployment right now due to company closing I am back in school but my husband who had worked there for 22 years had to look for work b4 he even received his first check ! I told them the welfare people don't even have to look for work the way he does .. oh my what you have to go though such a pain and they dont make anything easy for you at ALL !

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New York State Department of Labor contacts

Phone number

+1 (888) 469-7365

Website

www.labor.ny.gov

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