NYC Housing Authority [NYCHA]
reviews and complaints

I am writting to complain about the unprofessional way this development handles emergencies such as floods in apartments and everything pertaining to maintenance. I have been on the run around for over 3 years regarding leaks and damages in my apartment. Currently I am experiencing flooding where water is leaking outside into the hallways and my carpets are soaked my floors are soaked. I have put what seems to be hundreds of tickets in this system and people come around almost in a jokenly fashion just to look tell me someone will come to fix and leave i have been given the run around hundreds of times out of 20 workers their is only one serious one who knows what he is doing yet is not available to complete the job. Queensbridge office workers are of no assistance and the rudeness is out of hand. Why waiste all this money on having workers hanging around doing nothing when the buildings are falling apart.
Some one not NYCHA needs to check on QUEENSBRIDGE HOUSES.

Basically at the start of this year like always you report your income to housing, they, which i don't know how, they printed on the lease they send that I'm make over $30 thousand which I work for a security company that i really make $14560 they sort of corrected it and out it down to about $15500 and the rent from$669 to $394. I should have complained right away but just paid what the sort of corrected amount. the $669 should have been removed but they still want me to pay the $669 plus $394 and won't listen to me when i mention it to the in my office. and had to go for a one shot deal to have part of it paid and pay the one shot deal back which i shouldn't have to. All I make is $14560 and my rent should be $394 not to also pay for there mistake the would not correct.

It is disheartening how un-important NYCHA residents are to the rest of the real estate world. The greatest importance seems to be money. But where is all of the money going? Residents are exposed to urine filled elevators, elevator buttons with spit on them, and floors & stairwells that are filled with garbage and tobacco fill from cigars used by marijuana users. The quality of life for NYCHA residents is extremely low. When asked what can be done about it, the answer is "I don't know, you can call [some random number]". NYCHA is prepared to take residents to court for $20.00 but holds no accountability for the conditions of the buildings. Residents are not considered notable or taken seriously. NYCHA residents hold a stigma across the city, and likely the state, of being a low income group that cannot be saved. What New Yorkers don't know is that there are many working families that are struggling with high rents just like the rest of the city. Though income based, imagine paying $1, 500.00 for a 2 bedroom while riding an elevator filled with urine everyday and dealing with other residents who loiter and blast music through the night time hours. I certainly wish I could post the pictures but I am having issues with the technology. I am willing to send the photos or post them elsewhere. NYCHA residents need to stand together and demand change to the quality of life in every neighbnorhood.

My name is cristina I am a resident at wagner projects I have to young boys one is 12 the other is 8 months. I have had an on going mold issue for over a year in my bathroom.In results to this my oldest is coming down with asthma. I have made several complaints to houseing and submitted several tickets. They send workers to just wipe the mold clean but the mold still there I have informed them not to send pp just to clean it this is not solving the problem. There is always a problem with water so far this month we have had no water for so far 2days. Last 3weeks we have had no hot water on and off. And heat is given when its hot not cold outside... Please help my boys are getting sick!

We have been without functioning exhaust vents in our windowless bathrooms for over a year, this is causing mold, mildew, roof asbestos and bacterial growth to stagnate in the premises causing prevalent respiratory and skin ailments to our family members resulting in our visits to the hospital Emergency room due to lack of ventilation in our apartment. Numerous maintenance requests have gone unaddressed. In conversation with building manager Mark Pappas, he has indicated that the replacement equipment has been purchased and that he is waiting on a contractor to install the ventilation system, this has been the explanation for the past 3 months. Now to add insult to injury, management has "sealed" all trash chutes and residents are expected to bring garbage curbside which can and will most probably contribute to the escalation of vermin and pestilence in our neighborhood. The lack of follow up and apathy being demonstrated by NYCHA in many instances is the proven scourge to our communities. I request for the repairs to the ventilation to be completed before the "equipment disappears"; and for waste disposal chutes to be repaired promptly to avoid situations like "legionnaires disease" and other pestilent forms to develop in our communities. A respectfully concerned resident, A. Arroyo, tel #[protected].

I live in a small studio apartment for the pass 8 years in Smith Houses in Manhattan, I have brought letters for my Mental health issues and physical health issues and I am being given the run around, I am requesting a one bedroom apartment and I am being refused.there are 9 dogs barking day and night on my floor, drugs being sold 24/7 kids playing basketball in the hallway and really effecting me I've had 3 arguments with the neighbor, lady upstairs banging on my floor and housing is playing games with me

I live in the above mentioned address. For the past three nights, when I come home from work, the lights in front of my building are out. There are no lights at all. Currently there is roof repair being doing and there is a scaffold, there are supposed to be lights under the scaffold, there aren't any. I have called three times and each time nothing has been resolved. I am also in need of a paint job for the last five years. I have mold in my bathroom and no one will call me back or even make an attempt to inform me when this situation will be resolved. There is no maintenance in this building. The garbage isn't taken out. The floors aren't mopped and everyday I have to walk down because the elevator conveniently doesn't stop on my floor, I live on a high floor. Not to mention the front door hasn't had a lock on it in almost 2 years. I don't understand what the tenant patrol does, because they can't be reporting all these issues. I would like to know what am I supposed to do when I come home late and its pitch black outside? My safety is an issue and no one seems to care but if my rent isn't paid on time, that's an issue if major importance. What exactly am I paying for?

I am a landlord who owns a 3-family house in the bronx and had a section 8 tenant. The tenant was terrible and I tried to remove him. Nycha was of no help. I tried to terminate his lease but the housing court would not evict him. Under the eviction review unit's direction I even returned the rent for the month after I terminated his lease, but then nycha stopped all his rent subsidies to me even though the court ended up dismissing the case and the tenant stayed another 3 months. I had to endure 3 months of no rent from nycha while this horrible tenant continued to stay in my apartment. Now nycha keeps rejecting my requests to pay the back rent because they won't apply common sense to this - they want yet more documentation from me and my now prior tenant. He signed a letter stating he continuously lived there since june, submitted utility bills and I kept submitting requests to nych to pay me the contracted rent. He is now gone and nycha still refuses to pay his back rent. Nycha is not landlord friendly and I will never rent to a nycha tenant again after this.

Dear sir/madam:
I am filing this complaint of the rent. I live in new york city housing authority. I be paying rent. And, I received the rent statement that show on the open balance of
$1, 828.76 to $1, 372.52 and I think the n. Y. C. H. A. Taking the money in they pocket. My brother, raul is going to court, on july 28, 2015. To ask the to give us the money of rent credit. I spoke to ruben diaz, jr. , bronx brought president, he didn't care of helping me to get the rent credit. I will continued filing complaint.

My mother has been living in nycha for the past 20 years. Since her moving in, there has been an ongoing problem with raw sewage backing up into the building and creating a foul odor that premeats everything. This is turn creates mold and mildew. All of which my mother has been breathing in for the past 20 years. She has now been diagnosed with copd, which is life threatening at her age of 80. We have been going through this with nycha for 20 years, they never actually repair the problem, they just bandage it. We have contacted all the political officers in my mothers district to n o avail. They are either incapable or they refer us back to nycha. Please assist us in this matter as my mother's health is at risk. This is an environmental issue...

New york city housing-louis armstrong houses 785 marcy avenue, brooklyn, ny 11216. Nycha have failed to provide the tenants the keys to the mailboxes that ups fixed almost a month ago. For 2 weeks the main lock was broken, them ups fixed and now nycha want us to wait 3 months to get the keys, like the other buildings waited also. This is ridiculouss. Ups said that nycha have the keys, but they want us to wait I don't know why because the mailboxes come with the keys. Nycha is very bad. Our building have mold, mildew, leaks, is cracked from roof to bottom and they don't give a damn about us. They have scalffording for 10 years but they never have fixed anything.

I am writing to complain for my daughter and grandchildren. They just moved out of the shelter into a building run by nycha. First, they have had to get their stove fixed twice. They have only lived there for two weeks. The biggest problem they are having is no heat. They have called every hour trying to get someone to fix it. One maintenance person told them that the basement was flooded so there was nothing they could do to fix it. This has been going on since the temperature has gotten cold. Now it is supposed to feel like below zero. Their are young children in the apartment and one of them has asthma. What happens when all of these children get sick? If you go on 311 website, they direct you to housing. Housing is not doing anything. She need help in getting nycha to do their job and fix the heat before one of the children get sick.

My complaint is that housing maintenance dont fix the problem and I have numerous problems in my apartment and now im having a child and these contractors come out to fix the roof of the building and drills down and makes some type of damage to my apartment cause I live on the top floor my wall is busted in my bathroom where its have a fail smell due to water coming into the roof and leaks in my apartment now its smells like mildew or mold and everyone passes the buck but no one fixes the problem I can't stand how the encore the situation for their own convenience I called epa and they suppose to send inspectors out to the apartment of nyc housing authority to see for themselves

My parent is over 75 years old. Her bather wall and ceiling are now about to fall down.
We call nycha to "file " a compliant. This the is what has happen - get a work order number, they come and see and leave no work done. So we call again now we wait an hour because now 'i do not understand your accent' wait for an interpreter really no one speaks spanish in nycha.

Now I plan to sue if my elderly parent gets hurt or fall.
Unable to attach a picture at this time. This sounds like housing

On 7/29/14 at 8:50a.M. I dropped off personal property damage form to my nycha van [censored] development. The receptionist took the copy of my form along with a copy of my receipt. At approximately 1:39 pm. I received a call from ms. Drayton the housing manager at van [censored] houses, who asked me about the property damaged in my apartment. I explained to ms. Drayton that i had dropped off the form this morning and left it with the receptionist. She stated she was aware of that but needed me to tell her what i listed because she didn't have the form in front of her. I informed ms. Drayton that i was presently busy at work and can she refer back to the form i dropped off because i couldn't talk. She then went on to ask me about the repairs in my apartment did they happen before or after the flood and what needed to be repaired. I told ms. Drayton again "i am work and i have gave you a list of the repairs as well as calling the hot line number on several occasions to put in tickets numbers. How i have been fighting for heat since 2007". Ms. Drayton said "i know that. So when can we come to see the repairs and damage". I told her on friday between the hours of 8 and 12p.M. Ms. Drayton said "ok". I feel as if ms. Drayton have been very unprofessional. She have taken my number on several occasions, never get back to me on repairs, had me take a day off of work to have a maintenance come install my air conditioner brackets, no one came and i lost a day at work. Ms. Drayton is not consistent with dates and nor is she responsible at getting the job done as a housing manager. This is unacceptable as tenant that i have to endure living in a non-functional apartment and being interrupted at work. I ask that this be overlooked by someone of her superior. Thanking you in advance.