Complaint Rating:

Company information:
NWALIE CHINELO MONICA
Belize

On 14th May 2009, i boarded IBERIA airline from LAGOS to MADRID with flight no IB 3747. I had with me 4 luggages and as well was given 4 tag nos.
They are: IB 104342
IB 104343
IB 104344
IB 104345.
We arrived Madrid 0355+1 on 15th May, then by 1205 15th May we boarded another flight from MADRID to SAN JOSE with flight no IB 6313 .

However, on arrival at San jose i saw only 3 bags with bag tagged no IB 104343 MISSING.

I complained to IBERIA lost luggage department at San jose and was told that the bag will come, that i would see it at my final destination BELIZE.

Unfortunately, on arriving at my final destination BELIZE on 16th May with TACA airline flight no 410, i could not still find my missing luggage.

And ever since, i have been calling IBERIA SAN JOSE about my missing luggage but no positive response.

Please, i would appreciate it alot if my missing luggage is found and returned to me because i have all my clothes in the bag.
This is my data: NWALIE CHINELO MONICA, # 5553 BAYMEN AVENUE BELIZE CITY, BELIZE.
Phone no: 6294043, 6047616.

Thank you.