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NV Performance Health Complaints - Unable to cancel membership

Review all NV Performance Health complaints

NV Performance Health
Posted: 2008-09-23 by Dottie  [send email]
Unable to cancel membership
Complaint Rating: 100 % with 5 votes
Company information:
unknown
unknown, Nevada
United States
Phone: 1 888 289 8740.
gohelpnow.com

I ordered the acaiberry diet supplement online for a trial weight loss. I then noticed a charges on my checking account statement for $5.95 for auto ship but I had returned the product.When I called to cancel the acaiberry membership, I was told there was a 45 minute wait for customer assistance and was advised to go the website www.gohelpnow.com. Unfortunately, there is no such website and the screen says "under construction". What a scam and how convenient for those thieves.
Comments United States Scam & Fake Checks
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More NV Performance Health complaints
NV Performance Health - didnt authorize any draft

Comments

 65 days ago by Barbara Boyer  [send email]
I was charged also and I want to cancel as I have not recd the product.
 64 days ago by Helen  [send email]
I too was mad at being ripped off because I could not get them on the phone. However, when you go to the website you do get help real fast in canceling the product, the acai berry and colon 1000.
I was going to the wrong website. I was going to gethelpnow.com and the correct website is gohelpnow.com. Be sure and type gohelpnow.com It looks as though the company is getting some bad publicity because of a typo. My computer actually acted as though it had a mind of its own because it kept sending me to gethelpnow.com and there is no website, just complaints. I was ready to add mine to the long list. Everyone who is mad should go to the correct site and they can get the charges canceled from their account.
Indep. MO
 62 days ago by Leona Laprade  [send email]
went to www.gohelpnow.com without a response
 48 days ago by Support  [send email]
We appreciate forums such as Complaints Board that allow for customers of all products to vent or state their beliefs concerning a given product. We look at it as a great opportunity for us to share our vision and see it only as a positive. We understand your issue and acknowledge there have been others who have shared your same frustration. We recognize we are not perfect, but we are always seeking perfection.

We would like to take a moment and outline our whole marketing concept and emphasize it is very clearly outlined in our Terms and Conditions and made readily available and we actually require persons to verify it has been read BEFORE one chooses to take our sample. We offer a tremendously healthy product, in a trial size, at a greatly reduced price, in order to allow more people an opportunity to try our healthy product that would otherwise never had had the chance. In doing so, our intent is that when an individual tries our sample, they can make a decision as to whether or not they would like to continue to receive the product on a monthly basis. If they like the product, they do nothing and the product continues to come each month. If they choose they no longer want the product, no problem, all they have to do is go to the web address on the bottle (www.gohelpnow.com) and simply cancel the product. This usually takes less than 5 minutes.

We strive to do everything possible to make the product cancellation experience as easy and fast as possible for our customers. In the spirit of good customer relations, we have created a specific avenue for all who wish to give their feedback directly to us by visiting our Customer Support website and clicking on the "We Want to Hear From You" button. We hope this helps to clarify any misconceptions and invite any and all to visit our Customer Support website (www.gohelpnow.com), available 24/7/365 a week, for more information.

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