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1.4 70 Reviews

NuWave Complaints Summary

8 Resolved
62 Unresolved
Our verdict: With NuWave's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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NuWave reviews & complaints 70

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Newest NuWave reviews & complaints

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11:27 am EDT

NuWave rip off

I saw the commercial on tv, 3 payments of 39.95 I thought it seemed like a good deal. Also it was free shipping, should have been a total of 119.85 NOT I was charged 229.65 and did not receive everything I was suppost to get, so I returned the product back to the company it cost me another 30 being a total of 259.56 for something I do not have. they credited my account with 39 95 WHAT A RIP OFF date 9-21-15 client # 150225 Sales I.D./ff3 I called to request a refund they more or less said sorry about your luck!

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Tim Murphy1953
, US
Sep 09, 2020 12:51 pm EDT

I have a nuwave duet that worked fine for a few months. It then malfunctioned by not releasing excess steam during warmup error code 3. I contacted the live chat and sent all required information, "jessica" replied on e-mail over several days by asking a series of irrelevant questions about the error code and what was I cooking etc. It seems like "jessica" is either a bot or someone reading a script intended to delay, deny and obfuscate. The federal government needs these people to help make the bureaucracy even less responsive. I am now waiting on hold on the customer service number which periodically disconnects me. Not sure if I will ever get satisfaction from this scam outfit.

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1:16 pm EDT

NuWave nuwave pro

I purchased the nuwave from As Seen On TV store in Ocala Jan 2 2015. Website shows 1 year warranty. The cooking element didn't shut off as it shows on TV so I called. I was asked for proof of purchase and to register which I did. The head was replaced and it
worked well. Then the plastic dome cracked during cooking in July. I called to ask for a replacement. The CSR said that the nuwave is not meant to be used "daily" and you have to buy the replacement dome. That did not sit well with me! Is it meant to sit on the counter without use? I called today and was told by Onika that it's not advertised that way and I can always buy the replacement for $28.00 (web site shows $25). She said I need proof of purchase that registration is not proof of purchase even if it was registered and proved back in January. Wow. So... not only is the product defective but the warranty and registration are worthless and customer service is POOR!

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5:08 pm EDT
Resolved
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NuWave scam

Biggest scam ever! They record your first phone call and any calls after trying to cancel they claim you never made any calls. When calling customer service they give you a website name to cancel with and it does not exist! They keep charging your card monthly and then charge you over $120 after the cancellation, then want you to ship back to them at your expense and then you have already paid $89.98 for non-refundable shipping and $30 for handling then have the nerve to say "what number did you call to cancel on, we do not show any other calls" ..Absolute thieves and liars. They con elderly people on fixed incomes and then lie about the canceled calls. My mother tried over and over to cancel but no record of any of those calls..Very convenient for them when they only have the first call recorded and nothing after claiming she never called again...BEWARE!

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5:00 am EDT

NuWave received damaged product

I’ve purchased Precision NuWave Cooktop but it arrived damaged. I explained situation to the seller but they refused to refund me even though I’ve got all the evidence. Now I’m stuck with broken product and no way of getting my money back... what a shame.
1755 Butterfield Road, Libertyville, IL [protected]
Tel:1-855-PICCOOK [protected])
Fax :[protected]
[protected]@hearthware.com

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1:30 pm EDT
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NuWave false advertsment

They advertise in TV stating that when you purchase the Nuwave PIC precision induction cooktop for: 3 payments of 33.33 you receive a FREE BONUS - to include a - 3.5 qt stainless stell pot with Lid; a Stainless Steel Steamer Baske; a 9 piece Deluxe Fondue KIT, a 9" Perfect green Omelet Pan, and a 10.5" Perfect green fry pan.
They never sent me the free bonus. I spent 84.80 IN SHIPPING & HANDLING IN JUST MY FIRST BILL. and almost 300.00 TOTAL BILL.
I called today 5/6/2013 complaining that I never received the free bonus gift, that I saw their advertsment again on Saturday, and they said it was not good cause was over 90 days, I explained that I have health issues that is why i took so long to call back. They said I had to pay shipping and handling plus the cost for every piece of all the stated above items. Therefore, I am here by reporting them for FALSE ADVERTSING! You can see the video of the their advertsment on their site precisioncooktop.com

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DR dunnuck
Valrico, US
Feb 13, 2014 5:52 pm EST

I guess I am a dittohead when it comes to that fellows complaint about not receiving the extra gear I had been promised.
I do recommend the machine itself as I'm quite pleased with it. just don't buy it following directions from the TV.

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11:03 am EST
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NuWave failed to send free stuff and want answer emails

I ordered from them and part of the promotion was free pans and pots just pay shipping. They shorted me a pan and will not respond to my e mails they sent no explanation or anything just no free frying pan! If you want what you order don't buy from these guys

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April Michelle Wilson
, US
Feb 27, 2017 9:39 am EST

you get nothing free my bill was 284.55 even after talking to customer service several times to make sure it was a bogo deal i got the first oven and things they said were free but then billed another 30$ for the second oven I could have went to walmart or amazon and got all this way way way cheaper I will never order from them again its a total cash grab ...

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7:05 am EST

NuWave overcharged

I run against Ibc Nuwave ad on the internet and ordered the $10.00 special on TV. But they charged my acct: $38.69. And as of 11/29/2012 I still haven't been able to contact anyone about the overcharge & being refunded the difference.

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Tomasito
Seattle, US
Dec 31, 2012 4:42 pm EST

I had problems with nasty several sellers last 10 years and all were settled by filing disputes with the credit card company. I do not know the expiration date, but I always did it within the month. Congress passed the Fair Credit Billing Act which is explained in http://en.wikipedia.org/wiki/Fair_Credit_Billing_Act#Examples_of_billing_errors (or search for it in the web and get a copy of the Fair Credit Billing Act)
It's only two pages long and one can make time between chores to read it. The consumer has more rights behind the phone than he/she ever realized. You made have to wait 90 days before the amount charged is returned to you. Save all paperwork for proofs and place in folder like going to a Small Claims court without a lawyer. If you have to send anything to a vendor, photocopy the contents, and certify it for proof of vendor acceptance. One of my infomercial vendors even denied receiving until I reminded her I had sent it by certified mail.

Hope this helps. Tom

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2:55 pm EDT
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NuWave bait and switch on color

Ordered NUWave Pro Oven, in the pictures on website and during the order process the only oven shown was black. There is no option during ordering to choose a color. The one we got was white. Called to complain - can't get through after a few minutes on hold the recording says sent a email to [protected]@hearthware.com then hangs up.
Managed to connect via online chat - representative said colors vary, I could send it back but had to pay shipping, could not tell me how to reorder specifying black color. Then they abandoned the chat and left me hanging.

One interesting thing during ordering - they have many add-on options. If you say no to a option it asks you again about the same option at a lower price. Scam Scam Scam

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Hearthware Jeremy
Libertyville, US
Oct 18, 2012 9:09 am EDT

Hello, my name is Jeremy. I am the Social Media Coordinator for Hearthware, the makers of the NuWave Oven. I’m sorry to hear that you are disappointed in your Oven. I would like to clarify that our commercials do state that your Oven colors may vary. Unfortunately, due to the dynamic nature of our Buy One-Get One Free deal, we cannot guarantee that you will receive a specific color with your order. I’m sorry for any inconvenience this may have caused. If you have any more questions or concerns, feel free to send an email to customerservice@hearthware.com. You can expect a response from one of our helpful customer service representatives within 72 business hours.

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8:56 am EDT
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NuWave no response from customer service

Dome is cracked with normal household use.Expected replacement of dome, since I was covered under the warranty for one year.I spoke to a young lady named 'Gloria', who gave me an order number, and said she would call back to confirm.The order number she gave to me on the phone Is 1420532. Since I have not had a return phone call, for two days, I sent all particulars to the Libertyville address on july 12, 2012. the purchase date for this oven is 09-20-2011.
I could use some help. thank you, sincerely, Gene Marchione. [protected]@gmail.com. Phone. [protected]

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L.D.Meyer
Lincoln, US
Jul 29, 2012 11:02 am EDT
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I bought a Nu Wave, hardly lasted a year. It's not worth it and besides on closer look I don't think this a true infrared oven like they pitch on TV. This has the makings of fraud, lousy workmanship anyway!

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6:41 am EDT

NuWave I have tried to reach them via phone, but no luck

I had ordered the Precision plate, 2 for 1 deal. When I received one plate and tried it found out it would not work on my stainless steel cookware. I called immediately, the woman was very congenial, assigned an RMA number and canceled the 2 for 1 order.

My bank statement showed a withdrawal of $33.00 by Nuwave after the said they had cancelled.

What gives? Is this a scam? I have tried to reach them via phone, but no luck.

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Saundra Carlson
Palm Coast, US
Jan 18, 2014 9:05 am EST

I'm a little upset, I have already been charged on my card and I have not receive any of my items over $270. Order #5492414.

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Darlene Benson
Naselle, US
Dec 06, 2013 2:43 pm EST

On Nov.14th, Isent youa picture of the cooktopthat busted in shipping. Ias of yet have not heard from you.Are you going to replace it or not? would like to know.Thank you

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makemake9820
, US
Sep 27, 2012 12:58 pm EDT

i wish i had read all of this before i ordered. i responded to the ad that had a set of the cooktop, 2 frying pans, 1 saucepan, 8 pc fondue set. i received 2 cooktops and that was it. the deal was the first set for $99.99 plus S&H. the second set for only S&H. I paid $99.99 plus $29.99 S&H plus $30.00 for shipping to hawaii. the second set was for $39.99 S&H plus $30.00 to send to hawaii. there is no way you can reach someone by phone. been calling for 2 weeks. this is bad business practices, will complain to the better business bureau in hawaii.

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MSTALLARD
Bristol, US
Sep 05, 2012 1:41 am EDT

I have called the phone line and get the "too busy" reply, leave information and phone #, , , , , , "we will call you back" !
i GOT MY bogo ORDER PARTIALLY SHIPPED. i GOT TWO COVERS, TWO "pic"S but did not get the other cook/steam pan or the two, 9.5" and 10.5" pans as billed and promised. I got the BOGO for a reason, to give my young daughter one for her...I know she does not have any specially marked induction pans to use...so what I GOT I CAN'T GIVE TO HER

i GOT BILLED FOR IT ALL...JUST RECEIVED PARTIAL DELIVERY OF THE FULL ORDER...
I PLACED THREE CALLS TO CUSTOMER SERVICE..."WE'RE" TOO BUSY TO LET YOU TALK TO ANYONE, LEAVE A NAME AND NUMBER AND ACCOUNT NUMBER...WE'LL CALL YOU HA HA HA HA HA HA
IN 3 DAYS I CONTACT THE BETTER BUSINESS BUREAU AND MY CREDIT CARD COMPANY FOR ACTION. MSTALLARD

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mfish
Copley, US
Aug 25, 2012 5:23 am EDT

Please report this to the Better Business Bureau. Online it is bbb.org. The company is Hearthware and the zip is 60048. Once you get the company, there is a complaint link. This is the best way to get everything resolved. Also, if you pay by credit card, you can have your credit card do the work for you and get the product or your money back.

Also, if you post the phone numbers that you used to reach someone, that would be helpful. I did not buy the cook top because of all the negative reviews. I'm sure it works well, but I need a company that responds to the consumers before I invest in their products.

MFish

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CARL OLSON
Mesa, US
Jul 27, 2012 6:16 pm EDT
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regarding order number 20384A which was place June 4. 2012 I only received 1 induction cook-top and was two receive 2. also was to get 2 green ceramic pry pans and did not receive. Also the order had a cast iron BBQ grill and a cast iron griddle which was back ordered...Please without fail, let me know where the balance of my order is...Your telephone service is ridiculous. I have tried on far to many times to reach you...Better Business Bureau will be next if I don' t hear from you.CARL OLSON MESA ARIZONA

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Hearthware Jeremy
Libertyville, US
Jul 23, 2012 8:27 am EDT

Hello, my name is Jeremy Pohn and I am the Social Media Coordinator for Hearthware, the makers of the NuWave PIC. I am sorry to hear that you were disappointed in your PIC. I can assure you that we are not running a scam. Our protocol regarding returns is to refund customers’ money as soon as we receive the product. The most likely explanation as to why you were charged the $33 is that we have not received your PIC yet.

If you would like an update on the status of your order and your return, please contact our customer service department at [protected] M-F 8am-4:30pm CST or anytime at picsupport@hearthware.com.

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2:59 pm EDT
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NuWave refund policy

I called up to order this product AND ONLY this product, but the sales rep kept wanting to sell me more "add ons." After about 20 minutes of listening to her and constantly telling her "NO" and that I only want the oven and if she ask me to buy one more thing that I would cancel the order and hang up, but she STILL kept talking about other things I should try, so I said, "never mind, cancel my order, " and hung up.
A few days later, the oven arrived. I tried it, didn't like it (takes as long as any other oven to cook things), and so I called to return it. It will cost me over $100 to do this because they are charging me the 54 dollars for shipping and handling that they paid, plus I have to pay for shipping it back. WHAT? So don't have anything to do with this company and besides, their product isn't that great and way too big to fit in anywhere on my counter. STAY AWAY FROM THEM!
chek

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1:25 pm EST

NuWave crock of bull

These people are crazy. My credit card is stolen and these people send me an email that I have ordered this thing and they want to charge me shipping when I refused the delivery. The person that stole the card was a member of the family and was not authorized to make purchases. The product was intercepted and sent back, but they are sending me nasty emails saying that I still owe them almost 100.00. What a marketing scam. I am posting this on facebook. I do not ever buy from infomercials because they always try to sell you things and run up your bill. Then they say that they are giving you free things when you are actually paying for them. I learned that lesson a long time ago. What is the world coming to. Telemarketers, Leave me alone!

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2:42 pm EST

NuWave shipping & handling rip-off

4 payments of 39.95+SH but wait order today @ 3 payments 39.95 and get 3 additional items for free you pay shipping & handiling of 29.95 on each item so you pay 29.95x4=119.80 no wonder they hold the 39.95 back.DO NOT DEAL WITH THIS COMPANY S&H DOES NOT COST THAT MUCH unless you just don't care about what it cost for your shipping i guess you could put a personal chef on your payroll or buy your on shiiping company and order a will call order but then they wouldn't hold that 4th payment of 39.95 what a joke Nuwave GLAD I DID NOT ORDER.

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bunnyswanson
Visalia, US
Jun 20, 2011 6:22 am EDT

i should have been suspicious when the CSR stated i would not be able to cancel, do not even try, the order is being processes NOW and you must accept it if you want this item.

I called immediately when i read the negative reviews - something i should have done first, but i was only 20 minutes later, still could not cancel. now, i read i have to pay for shipping and handling to return it to them.

By the description of many customers, this nuwave oven sounds quite similar to the Easy Bake oven made by Matel, a toy. i don't want any kitchen appliance that is stated can cook a turkey to be as light as a toy.

i could kick myself. i cannot even afford this, it's my compulsion control issues...sigh. i will spend the next two months with my mind wrapped around this nonsense, i suppose.

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8:19 pm EST

NuWave do not order from nuwave site!!

I just went to the Nuwave Oven site and was so excited to order. While the order process was going through I tried to use the back button to change something I did not want. BAD MOVE. page expired and I was half way through the order! So, then I went back into the site, thinking well the order was not completed, so it shouldnt be a problem. (Yes *** me already gave the credit card number!) So I proceeded to start the order process again, as I couldnt find a "cart" to make any changes or complete my order. I went through this process and finally (after several added product attempts that were supposedly "free" but pay s & h) the shipping charges at the end were not stated. VERY DECEITFUL! Then I checked my email to find that the first attempt to order actually went through! So now I have 2 ovens on order! AND they have close to $500 of my money! I am so upset I am sick to my stomach. The infomercial says "3 payments of 39$ " Yeah. They dont tell you about the extra items that you have to close to 40$ for "shipping and handling" This was definitely an eye opener for me to stick to the websites I trust! Amazon has never done me wrong..I'll stick with them. I tried to call the number to cancel. The woman said she only takes orders not cancelling them, and of course the company is not open on Saturday. I am so upset, but only have myself to blame! I know this! So, dont order from the site...try to find it on Amazon... :) Hope someone learns from me! :)

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sharonsi
, US
Jun 04, 2017 3:38 pm EDT

I don't have a complaint. I went to the site and ordered. Everything was going well. I kept saying yes to everything. Then when I when I saw the total came over five hundred, I did back out and manage to take a few things off. The total was a little less then three hundred. I could have backed out more. But. felt all I was getting + a second one for $29.99 I thought the price was fair.

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cld1957
Albany, US
May 14, 2014 9:55 am EDT

I also had issues with the site, back button and customer service. I had tried to cancel ovens as all I wanted was the cooktop. the site said upgrade to cinnamon color free, I accidentally fell for this, I didn't want the oven, just cooktop. then when trying to back out, I dismissed my free cookware. I now also am stuck with 2 ovens, 2 cooktops and have paid over $400. I just tried emailing customer service. got a weird email regarding PIC and BOGO and other language to confuse. all I wanted was to order the cookware at the special price, got told I would have to re-order cooktops/ovens to get the special price. nice rip off, they want me to spend $400 to save $200.
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7:31 pm EST

NuWave on top of mailing charges added extra 30.00$

Nu wave oven television shopping special.sounded great must have the whole pkg. @ 3 payments of 39.95.00$ as advertised we gave all of our personal information name, address, email, visa#, agreed to mailing charges, at the very end to close the deal they add a extra 30.00 dollars to ship to canada.3 [protected]@39.99 =120.00$, mailing charges 3 @ 29.95=90.00$, and 30.00$to mail to canada (and canadian money worth more than u.s.a)A total of 240.00$ canadian dollars, adds up to all most5 payments of 50.00$.

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roger hanlon
New Port Richey, US
Jan 18, 2014 6:12 pm EST

you call customer service never get back to you hope you all lose your jobs

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3:27 pm EST

NuWave scam artists

I was so excited about this product when I saw it on tv. It seemed so affordable, too. HA! Don't fall for that trap. I am NOT new to online shopping. I do probably 75% of our non-grocery shopping online. The online site does NOT give a confirmation or review page. You end up with an emailed invoice without confirming the purchase. I immediately called the 888 number in the email. I was assured my order would be cancelled. Well, it wasn't. My account was just charged a crazy amount, and my account is going to bounce when my car payment of $500 goes through. I wish I would've saw these reviews of the unethical scamming from this company before I ever went to their site. Lesson learned.

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4:00 pm EST

NuWave nu wave ripped me off

On Monday 22 March, I hit a jetty and damaged the boat. I took the boat to Nu Wave on the 23rd of March, the boat stood for a week because Gavin who 'owns' the workshop had gone on leave, which annoyed me. Gavin gave us the first quote a week later and Nu Wave copied his quote, the quote was honored by the insurance. I felt the quote was very high for the small fibreglass repair.I spoke to a friend of mine in the fibreglass business and he agreed, he also offered his expertise to repair the boat. Insurance accepted and paid us directly. After leaving 6 messages still no reply from Nu Wave or Gavin. My wife went to pick up the boat and told Gavin she was taking it. A guy by the name of George was standing in the workshop screamed at her, if she takes the boat she has to pay him R3000.00 for the quote, she laughed at him, but he was adamant, then he changed his story that it was for storage. Not our fault Gavin was on leave? She asked them to fax an invoice with a breakdown of how they arrived at this figure, they couldnt tell her as this was 'just a figure' they wanted to release the boat. I phoned Ken to discuss this and he was not negotiable. We had to pay before collection!

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DoB1974
, US
Nov 11, 2017 8:23 am EST
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Complaint appears to be bogus. Monday 22 March last occurred in 2010. There is no 'Gavin' working at NuWave, then or now. Price in complaint appears to have been quoted in South African Rand (R), not US dollars. NuWave operates on a service-work schedule, not a 'drop-in-and-wait' policy, and does not charge for storage when related to service work. Others are advised that, this being the ONLY complaint addressed to NuWave on this site, one should view it with major skepticism. Sounds like 'sour grapes' after the customarily fair practices of NuWave inexplicably bothered someone trying to get something for nothing.

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nuwavenick
, US
Oct 23, 2017 10:33 am EDT
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Hi, is this referring to my company in Nj? I am a bit confused as we do not have a George or a Gavin working here. If it is not regarding us can you please clarify that. If it is regarding us, please contact me to resolve the issue. Nick [protected] ext3

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11:55 am EST

NuWave elderly rip off

My father is 76 years old and suffering from dementia. He placed an order for the nu wave oven and all of the accessories. We were quite surprised when it showed up in the mail with a bill amount of $250.00 There is no way nu wave should have accepted this order. From just speaking to my father for a minute one would know that he is not all there. Now we are stuck with returning the oven. We will be out over $100 when it's all over if we get a refund according to the 90 day complete satisfaction guarantee. The oven appears to be cheap and low quality as well.

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Ave71
Kapaa, US
Oct 29, 2013 1:12 am EDT

Aloha, I am from Hawaii and when the NuWave Oven was on an infomercial I was so excited and had to get it and I got all the acceories with my order. I opened the boxes to find a personal blender, a regular big blender, the extender ring, pizza acceories, and the travel case. The first night I got it I went and bought a bunch of rib eye steaks and let me tell you this it was the best steaks I ever made even my BBQ grill can't cook it like that and I didn't have to slave over the oven unlike the BBQ grill. I followed the chart times and its the best money I spent for cool ware so when the induction cook top came out I hopped on that ASAP and got two of them so gave one to my dad cause he doesn't cook on the stove cause he says it cost to much electric so I went to Kmart and bought two NuWave ovens cause I thought mine broke and new that Kmart had them but it was the analog ones but I didn't care cause atleast it did the same thing I'm getting it so I got two one for my dad and one for me. Now my big NuWave blender fell of the counter and it cracked it into two pices and so I know it makes the best shaved ice and now I am trying to get another one so I am going to call and see if they can send me one I just hope it's not that expensive. Well I read alot of comments and alot of them were bad but I'm my own person and had no bad experience with NuWave and will give them great props! Well I hope this coment will have people the chance to give it a test drive before they give a bad coment but until then don't take other people's word cause I know I will never cause they could be temperamental and are very short minded. Thanks NuWave no other Better!, Ave C.Jr. Aloha & Mahalo..!

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Bham Student
, US
Nov 16, 2012 6:58 pm EST

I must say, after working with my uncle and his Alzheimer's - learn the lesson and have him sign a power of attorney for someone to see to his finances, or he will have nothing left.

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Shannon36535
Foley, US
Feb 02, 2011 8:06 pm EST

This is not a complaint. If your father is in bad a shape as you say then why does he have access to credit cards to place this order?

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7:21 pm EST

NuWave misrepresentation

I was able to obtain a tape of the transaction that took place between the call center at Nu Wave and my 100 year old father. The call lasted for 11 minutes and 44 seconds. After listening to the tape, it is clear that she never should have taken his order. Of that 11 minutes, only about 2 minutes were spent explaining the ordering proces. The rest of the time he engaged her in conversation. It should have been clear that he was enjoying the conversation and the ordering was secondary.

He clearly stated at the beginning of the conversation that he was 100 years old and wanted to order the Nu wave oven with the fewest number of items that went with it. It was clearly obvious from the tape that he had difficulty hearing and understanding what Stacey was telling him.

At no time was he told the price of the oven itself with s/h.

2 "fre"e twisters with a shipping and handling fee of $24.50 were included.

A pizza kit was added which was "free" with a s/h fee of $29.95 .

She never mentioned the s/h fee for the oven.

He was told there was a 90 day money back guarantee.

She did NOT mention that the s/h fee of approx. $84.00 was NOT refundable.

Since it was obvious that she was dealing with someone who was very old, hard of hearing and unclear on exactly what he was ordering, she should have declined to take his order. I think this company preys on the old and ***.

He also told her that he had a vision problem. He was told that the oven was very easy to use. In fact, a warning that the oven is extremely hot was embossed on the lid. Not good for someone who is legally blind. Also, the oven did not fit on the counter, so tipping would have been a major hazard.

We returned the oven, at a cost of around $24.00 shipping. Which now brings it to over $100.00 for no product. Yes, we have two twisters and a pizza kit. None of which he needs and all of which he specifically stated he didn’t want.

This is a total ripoff! They promised to return out call. It has been two months. We are unable to reach anyone by phone or email.

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pobarjenkins
Minneapolis, US
Jan 29, 2011 4:32 am EST
Verified customer This comment was posted by a verified customer. Learn more

No, she shouldn't have declined to take his order. She could have gotten fired for that. It is not up to her to decide if someone ordering is competent enough to order. If your father is not competent enough to know not to order something and/or to order something at all, then he should not be left alone.

Her job is to sell products. That is all.

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8:37 pm EST

NuWave rip off

I wish I would of read these comments before buying the nuwave rip off! They give you the run around if you try to return it. I returned it last month and they are still charging me. I am so *** for falling into buying through tv commercials. Please if you are reading this don't fall for this appliance. It does't heat the way they say you have to be stopping it and turning the food to heat it. Its awfull. The food comes out dry disgusting! Beware of this bad product. If you want to return it they dont even give you half of what you spend. There are no free products! They charge you for everything!

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