I also had issues with the site, back button and customer service. I had tried to cancel ovens as all I wanted was the cooktop. the site said upgrade to cinnamon color free, I accidentally fell for this, I didn't want the oven, just cooktop. then when trying to back out, I dismissed my free cookware. I now also am stuck with 2 ovens, 2 cooktops and have paid over $400. I just tried emailing customer service. got a weird email regarding PIC and BOGO and other language to confuse. all I wanted was to order the cookware at the special price, got told I would have to re-order cooktops/ovens to get the special price. nice rip off, they want me to spend $400 to save $200.