Complaint Rating:

Nuvell Financial Services - www.nuvell.com

I purchased a car that was financed through Nuvell back in 2002. My payments were 332.01. Over the years I have deferred payments three times. My Auto loan would have been paid off in Sept this year if it were not for the derred payments. My husband and I decided to go ahead and send them extra money each month to get the last little bit paid off sooner. I have sent them $1651.00 in less than 2 months. The last payment of 350.00 they received on Nov 15th. I got a call today stating that I owed $960.00 due now. I told the girl on the phone that my payments were 332.00 and she told me my payments are 960.00. I asked to speak to a supervisor. The supervisor got on the phone and told me that all of my deferred payments were due now in one lump sum. I explained that I was never told the deferred payments would all be due at the end of the loan in one lump. She said " We don't have to tell you". I told her to send me something in writing stating that this is their policy. I also went over all the payments I have made to them thinking that I was paying them off faster not knowing that the terms of my contract changed with the deferred payments. Now we are having to get a loan for this $960.00 to pay off a car that I have worked hard to pay on for over 5 years before they repo it.