Complaint Rating:

Company information:
Nuvell Financial
Arkansas
United States

Oh my gosh, here is what they did to me. Besides the constant harassing phone calls to me and my family, I lost my job in January. I called Nuvell to see if I could get my payment deferred. They told me that I couldn't defer the payment until I was late. I said ok, so can I call the day after the payment is due, they said yes. So I called 2 days after the payment was due, and they told me that it was too early to call. I needed to wait for at least 2 weeks, and then call them back. So 3 weeks later, I call them, and they finally say they will approve it. The next payment that was due I tried to pay with my unemployment debit card. They said that since it was not attached to a bank account they would not take it. Well why not? Everyone else that I purchase from or make payments to takes it.

The next thing I did was I refinanced the truck. I logged into Nuvell's website under my account, pushed the payoff button, and printed out the payoff information which was good for 20 days. Well after 15 days they were still not showing a zero balance. So my credit union called them, and found out from a manager that the payoff address listed on their website was changed months ago. So now they will not waive the late fee they are charging me, and my credit union has to put a stop payment on the original check and re-issue and overnight another check to the payoff department. It is utterly ridiculous that a company can have this many complaints and get away with it!