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Nutralogy Complaints - direct debit taken without consent

Review all Nutralogy complaints

Nutralogy
Posted: 2009-10-29 by   Jesusfreakmccn
direct debit taken without consent
Complaint Rating: 100 % with 14 votes
Company information:
nutralogy
United Kingdom

Card blocked whilst grocery shopping. Telephoned bank. Found out a company called Nutralogy had taken £81 out of account without my knowledge or consent. New card had to be issued to me. A week before I had same problem with a company called Dazzlewhite. I suspect the two maybe connected in some way. Beware of both !
Comments United Kingdom Unauthorized Charges
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Comments

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 18 days ago by   Altea9 0 Votes
I've just had the very same thing happen to me this morning. I signed up for the "free trial" tooth whitening system from Dazzlewhite. I think I had to pay something like £4.95 postage and packaging, but I felt that was ok.

However I checked my online bank account this morning, and noticed that £ 80.35 was taken out of my account from a company called Nutralogy.
WTF???

I've never heard of a company called Nutralogy before. I then went back over my account to the beginning of October, which is when I ordered my free sample of tooth whitening products, and holy sh*t! I've actually had money taken from my account on four different occasions, 2 on the day I ordered my free trial, another 1 week later, and then the £80.35 yesterday, all from different companies.
The other amounts were all less than a tenner each, but in total, it all added up to well over £100. That's £100 I never authorized to be taken out of my account.

I went back onto the free trial website to see if I could find "Nutralogy" mentioned anywhere in the small print. I couldn't find it anywhere. I couldn't find mention of the other 3 companies that have taken money either, but my bank statement has the billing in Dollars, as well as pounds, so it's clearly been taken from american companies, and it just so happens that the free trial was from an american company.

They are clearly linked, AND IT IS CLEARLY A SCAM!

I can't believe I fell for it. I'm so annoyed with myself.

I called the bank right away, and they cancelled my card, have issued me with a new one, and have sent a report to their fraud department for them to carry out an investigation.

PLEASE DON'T SIGN UP FOR THIS TOOTH WHITENING FREE TRIAL.

IT IS A SCAM.
 17 days ago by   RallinZyme 0 Votes
I may be correct in saying that this is because you have ordered online TEETH WHITENING PRODUCTS and all the way at the bottom of the terms and conditions where you didn't look (because it would take a while) they charged your account some type of other fee (postage, re-order, subscription, etc.). This company is not based in the UK, it is some business in the US
Dazzle White Pro
Phone:
Fax: 263 West OLive Ave. #130,
Burbank, California, Internet 91502
U.S.A.
So, nutralogy, if on your statement, is actually, Dazzle White..
Don't bother any UK companies, as we have.. It's overseas. There are businesses that operate with trickery all over the planet.. Basically, this one has dazzled you as well.
Basically, you've been Dazzle Whited, taken to the cleaners and won't get a refund that's for sure..
Good luck
 17 days ago by   RallinZyme 0 Votes
Yes, I just verified, the business is DAZZLE WHITE pro. When you order, what they seem to do according to others that have been charged, is
- Once you order from them, the
1 - subscribe you to OTHER PRODUCTS WHICH YOU ARE CHARGED FOR
2 - BILL YOUR CREDIT CARD /MONTHLY

therefore, to stop this, you need to officially write to them and also, cancel standing order or direct debit via your bank..
Good luck again, pat
 16 days ago by   emsey 0 Votes
O M G, ive done it too, im so mad. Still trying to get intouch with my bank though,
This is bad how can they be stopped??
 14 days ago by   mistyhoney 0 Votes
omg me too i just had £80 odd taken from my account today i feel so stupid
 13 days ago by   n3tty 0 Votes
i have just had my bank statement also i orded something from this dazzle white and just like other people i had £80.83 taken out of my account i am so pissed i am going to my bank first thing on monday morning to try and sort this shit out it is really bad i would advise people not to order anything from this company
 9 days ago by   linjon 0 Votes
I also have ordered from these companies and when i went on to my bank yesterday i to noticed 83.38 had been taken without my consent, also i only recieved one product but none from dazzle white .I phoned the bank several times and i have now had my card stopped i feel so stupid but the bank has told me a legitimate company had been hit by a fraudulent one. i am now waiting to see if by writing a letter to visa fraud if i can get my money back.
 8 days ago by   Babs2000 0 Votes
And me, first £80 odd then another £50. My bank has been very helpful though (Lloyds TSB) and looks like I will eventully get it reimbursed by the bank
 6 days ago by   Leeroy2 0 Votes
Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on

the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens

up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not

aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call

us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
 2 days ago by   rsp67 0 Votes
Sadly I too have become a victim. I have had 2 transcations - Nutralogy £83 and Beutyclub £54 both the same company and spelling is correct. This is an out and out scam and I can't believe I've been stung !!! so angry ... just sounded off to some American call centre operator. My subscription has been cancelled but I'm still out of pocket. Lloyds TSB have been great and are trying to get the second transaction refunded as it's a different company name.

The only reason that I subscribed in the first place was for my 13yr old daughter who is about to have her braces removed from her teeth and wanted a tooth whitener ... Hopefully others will read this before they subscribe to this 'too good to be true offer' !!!

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