On 2/08 I ordered the sample $3.95. I was so worried about getting the future monthly charges, I called and cancelled my order before I even picked up the product sample from my P.O. box. On 2/20, I spoke to a man for 7 minutes and cancelled everything. And to be certain, I called back immediately to make sure I was truly "cancelled", and it was confirmed. My account was officially "closed" in their system, and no shipments were pending to be sent.
Yet one month later (March 2008), much to my dismay, I was charged $89.31 anyways. So I called them, but hung up thinking I would rather deal with this problem through my bank. My bank did a chargeback and I thought it was over. Not a chance.
Then, in April, I got charged another $89.31. And again, I had my bank issue another chargeback. I decided to call Colon Cure and ask why they kept charging me for this product when I clearly cancelled two months ago. I spoke to a very rude man who informed me the account had never been cancelled at all. I told him many times within our 10-minute conversation that I did indeed call and cancel. Further, I made him aware that I had only received the $3.95 sample... so why has my account been deducted two $89.31 charges for something I never received? He told me to send back the product, if and when I received anything.
Coincidentally, I did receive a box within a few days after I spoke to him. I never opened it. Instead, I took it right up to the customer service desk at the United States Postal Office. She crossed out my name and wrote in big bold letters "RETURN TO SENDER". I initialed the box and off it went, back to the company. Once again, I thought this nightmare had ended.
Now, my bank is reversing these two $89.31 chargebacks. And when I called my bank to ask why, they told me I never called in the time allowed to cancel. I absolutely DID, and I have the phone records to prove it (February). The bank also informed me that Colon Cure gave them 2 tracking numbers that proved I received the product. So I took the initiative to actually track these "shipments" myself (since my bank didn't care to do the leg work). The first tracking number was for the $3.95 sample; the 2nd was for the returned box! I have accepted nothing but the $3.95 sample box, yet they are getting away with charging me almost $190 for one box that was sent back and another that never arrived at all! Further, they answered the chargeback case with just two tracking numbers, not three! And the first tracking number has nothing to do with these two $89 charges, as it was the initial $3.95 sample only. The other tracking number given I never received, as it was unopened and instantly returned to the sender. They answered the chargeback complaint with one tracking number that was not related and another tracking number that never even left the post office.
I do not have either $89.31 shipment from this company, only the $3.95 sample. They obviously did NOT cancel my account when I called back in February (and confirmed immediately after). Rather, they continued to charge me. I immediately returned the ONE box that did arrive (as instructed by Colon Cure in April). They answered my chargeback complaints with bogus tracking numbers and my bank failed to recognize this, reversing the charges back to the company. Therefore, Colon Cure has officially stolen both unauthorized $90 charges and I have neither of those two shipments. Further, they have "no signature on file"... as I certainly never signed anything. I had closed my account months before! And of course, I did an internet search yesterday and found dozens of rip-off complaints by this company!
I have filed a complaint with the Better Business Bureau... as I am far from done with this. I want a full refund and I want this company shut down. |
Date
647 days ago by Brandy Fuller 
289 days ago by 
